Air Ticketing Notes for interview - Amadeus

Pnr Creation

Always create the basic Pnr with the 5 mandatory elements (Name, Itinerary, TK element, Reference, End

Transaction) and wait for the Airline locator and then add OS or SR remark. If the Airline Pnr is not reflecting

contact the

Help-Desk.

Amadeus maintains a Link of 3 minutes with the Airline System; ensure to create your PNR within this timeframe.

Once the Airline Record Locator is received, further changes / additions can be made.

Agent should always check the remarks displayed below the Segment, at the time of selling the seat. (For

E.g. if the link is down and the seats are sold in Standard Access a message is displayed as – LINK DOWN

SOLD IN STANDARAD ACCESS). At such instance, wait for the Link to be restored and then proceed with

the Pnr creation. In case the Pnr has already been made, wait for a KK status message from the Airline, this

will ensure your seat confirmation.

Do not reconfirm the flights immediately after reservation and/or without ticket numbers updated in the Pnr.

Ensure to check MCT between two points, as certain Airlines don’t give record locator due MCT not met.

Ticket Time-limit / Transmission Guidelines

It is important to follow the time limit deadlines provided by the Airlines in the Pnr & apparently for Airlines,

which do not send time-limit messages/ reminders, then agents need to refer to the fare notes or respective

Airline for the time limit policy.

Never pass the ticket numbers at the time of Pnr creation, they may not get transmitted and booking may

get cancelled due to no ticket numbers.

Do not advise dummy ticket numbers in a reservation to hold the booking. Airlines may not receive or

process two ticket numbers for the same routing at the same time.

Refresh ticket numbers in the Pnr after itinerary changes done post ticketing. Re-transmit the Ticket

Numbers, using FHA for automated and FHE for E ticket numbers.

OSI / SSR Messages

Always pass passenger contact details such as phone/mobile so that the Airline contact the passenger

incase the flight is delayed/disrupted.

Refrain from putting characters such as “. / # *& @ In OSI or SSR messages as same cannot be processed

by some Airlines (For E.g. AI – if there are more than 3 dots in OSI message, that OSAI message is not

Transmitted to the Airline)