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Industry : IT Services Functional Area : Performance
Activity:  13 comments  706 views  last activity : 07 06 2010 20:18:04 +0000
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Anger Management

Channeling Anger into Performance

Anger can be normal and healthy emotion that helps us instinctively detect and respond to a threatening situation. More than this, when it is properly channeled, it can be a powerful motivating force – we all know how hard we can work to remedy an obvious injustice.However it can also be an emotion that gets out of control, leading to stress, distress, unhealthiness and unhappiness. Uncontrolled anger can seriously harm your personal and professional life, because it can become incredibly destructive – to yourself and the people around you.And in a modern workplace that often demands trust and collaboration, it can cause great damage to working relationships.This article teaches an effective 12-step approach that helps you direct your anger constructively rather than destructively. The 12-step approach is based on the ideas of Duke University’s Redford Williams, MD, who with his wife, authored the best-selling book Anger Kills. (In this book, Williams discusses 17 steps for controlling anger – these are often abridged to the 12 steps described here.)

Understanding the Theory

Anger is a well-developed coping mechanism that we turn to when our goals are frustrated, or when we feel threat to ourselves or to people, things and ideas we care about. It helps us react quickly and decisively in situations where there is no time for a careful, reasoned analysis of the situation. And it can motivate us to solve problems, achieve our goals, and remove threats.Acting in anger can serve, therefore, to protect yourself or others. A positive response and constructive outcome can improve your self-esteem and self-confidence.

The Danger of Anger – Foolishness...

On the other hand, a negative response can damage relationships and lead to a loss of respect and self-respect. This is particularly the case when we react instantly and angrily to what we perceive to be a threat, but where that perception is wrong. This can leave us looking very foolish.So we need to learn to use anger positively, and manage it so that it is constructive and not destructive. Where situations are not immediately life-threatening, we need to calm down and evaluate the accuracy of our perceptions before, if necessary, channeling anger in a powerful but controlled way.Anger management, then, is the process of learning how to “calm down” and diffuse the negative emotion of anger before it gets to a destructive level.

A Subjective Experience

People experience anger in many different ways and for many different reasons. What makes you angry may only mildly irritate one of your colleagues, and have little to no effect on another. This subjectivity can make anger difficult to understand and deal with; it also highlights that the response is down to you. So anger management focuses on managing your response (rather than specific external factors). By learning to manage your anger, you can develop techniques to deal with and expel the negative response and emotions before it causes you serious stress, anxiety and discomfort.Despite our differences in the level of anger we feel toward something, there are some universal causes of anger that include:
  • Frustration of our goals
  • Hurt
  • Harassment
  • Personal attack (mental or physical) on ourselves
  • Threat to people, things or ideas that we hold dear.
We commonly experience these potential anger triggers in our daily lives. An appropriate level of anger that is expressed correctly helps us take the right action, solve the problem that is presenting itself, or deal with the situation in a positive manner. If we can learn to manage our anger, we will learn to express it appropriately and act constructively.

Using the Tool:

So when you’re angry, use Redford Williams’ 12 steps to calm down:Step 1: Maintain a “Hostility Log”
monitor what triggers your anger and the frequency of your anger responses. When you know what makes you angry, you will be in a much better position to develop strategies to contain it or channel it effectively.
Step 2: If you do, acknowledge that you have a problem managing anger
It is an observed truth that you cannot change what you don’t acknowledge. So it is important to identify and accept that anger is a roadblock to your success.
Step 3: Use your support network
If anger is a problem, let the important people in your life know about the changes you are trying to make. They can be a source of motivation and their support will help you when you lapse into old behavior patterns.
Step 4: Use Anger Management techniques to interrupt the anger cycle
  • Pause
  • Take deep breaths
  • Tell your self you can handle the situation
  • Stop the negative thoughts
Step 5: Use empathy
If another person is the source of your anger, try to see the situation from his or her perspective. Remind yourself to be objective and realize that everyone makes mistakes and it is through mistakes that people learn how to improve.
Step 6: Laugh at yourself
Humor is often the best medicine. Learn to laugh at yourself and not take everything so seriously.
The next time you feel tempted to kick the photocopier, think about how silly you would look and see the humor in your inappropriate expressions of anger.Step 7: Relax
Angry people are often the ones who let the little things bother them. If you learn to calm down you will realize that there is no need to get uptight and you will have fewer angry episodes.
Step 8: Build Trust
Angry people can be cynical people. They believe that others are going to do something on purpose to annoy or frustrate them even before it happens. If you can build trust in people you will be less likely to become angry with them when something does go wrong and more likely to attribute the problem to something other than a malicious intent.
Step 9: Listen
Miscommunication contributes to frustrating and mistrusting situations. The better you listen to what a person is saying, the better able you will be to find a resolution that does not involve an anger response.
Step 10: Be Assertive
Remember, the word is assertive NOT aggressive. When you are angry it is often difficult to express yourself properly. You are too caught up in the negative emotion and your physiological symptoms (beating heart, red face) to put together solid arguments or appropriate responses. If you learn to assert yourself and let other people know your expectations, boundaries, issues, and so on, you will have much more interpersonal success.
Step 11: Live each day as if it is your last
This saying may be overused, but it holds a fundamental truth. Life is short and it is much better spent positively than negatively. Realize that if you spend all your time getting angry, you will miss out on the many joys and surprises that life has to offer.
Step 12: Forgive
To ensure that the changes you are making go much deeper than the surface, you need to forgive the people in your life that have angered you. It is not easy letting go of past hurts and resentments but the only way to move past your anger is to let go of these feelings and start fresh. (Depending on what, or who, is at the root of your anger, you may have to solicit the help of a professional to achieve this fully.)

These 12 steps form a comprehensive plan to get control of inappropriate and unproductive anger. And the quicker you begin the better. Anger and stress are highly correlated and the effects of stress on the body are well documented.

Even if you are not at the point where you feel your anger is a problem, it is a wise idea to familiarize yourself with the processes listed. If you do not have the tools to deal with anger correctly, it has a way of building-up over time. Before you know it, you can be in a position where anger is controlling you and becoming a negative influence in your life. Being proactive with anger management will help to ensure it remains a healthy emotion that protects you from unnecessary hurt or threat.

Key Points

Anger is a powerful force, both for good and bad. Used irresponsibly, it can jeopardize your relationships, your work and your health.

And remember that anger can be creative. People act when they get angry. And providing their actions are constructive, this actually helps drive change and get things done. 
 Top Comment : Sachin Shukla   | 07 10 2008 08:48:23 +0000
thanx its a nice one please do forward this type of articles
 
13 comments on "Anger Managment: Positive thinking"
  Commented by  Subrato Mukherjee, Branch Manager/Regional Manager, Amkette Analytics Ltd    | 03 06 2009 09:05:31 +0000
Thanks for the nice article.
  Commented by  Suman Sharma, Student, Amity University , India    | 02 17 2009 17:58:56 +0000
Excellent!!
I would like to add one thing that everybody in this world is unique.Each has some goodness & badness.A person is neither  always right nor always wrong.But when you know the counterpart is on wrong side , and he is not trying to accept it,forgive him plz......As very trully said-

"To error is human, to forgive is divine"

Regards,
Suman Sharma
Thanks for sharing and plz do forward such articles.
  Commented by  Raju Ramalingam, Business Analyst, Rhytha Web Solutions    | 01 04 2009 06:22:39 +0000
Nice article and we should know how to harness our words. And our words should make others to think and not to react. If we could this everything will be good. The main reason behind angerness is very simple MOC - Mind Out of Control....
  Commented by  Bellala Gopinatha Rao, Project Manager Promax Management Consultants    | 01 03 2009 12:06:38 +0000
Good one , thanks
  Commented by  japi, HR Manager, ACME Consultants    | 12 10 2008 17:08:56 +0000
AMAZING ARTICLE.....................
  Commented by  neha singh, Senior Corp Comm professional, Ambuja Cements    | 12 10 2008 15:00:53 +0000
good article but not reaching the concerned people.
  Commented by  varsha mishra, technical Manager(QMS), rfrac    | 10 08 2008 18:37:31 +0000
thanks 

nice sharing
Very good article.
Thanks
  Commented by  Anil Tadmari, Head/VP/GM-Corporate Planning/Strategy, MACCAFERRI    | 07 16 2008 01:42:11 +0000
Good one.Keep writing & sending.
Thanks
Anil
  Commented by  bheemaraj dl, Head/VP/GM-Corporate Planning/Strategy donthi associates    | 07 11 2008 06:14:33 +0000
very nice and present circumstances this article help us a lot anyhow thanks for presenting such a good article to all and request for giving such articles to all thanku once again
  Commented by  sagi srinivasa rao, Sales/BD Manager Inteq software Pvt Ltd    | 07 11 2008 03:51:52 +0000
lengthy......but good article, thanks
  Commented by  Sarada M, HR Coordinator, Microsoft (AVON)    | 07 10 2008 09:33:15 +0000
Rating : +1 
Kooolll..Nice article mam:-)

Cheeers,
Sarada
  Commented by  Sachin Shukla, Team Leader -(Technical), Wipro Infotech    | 07 10 2008 08:48:23 +0000
Rating : +1 
thanx its a nice one please do forward this type of articles
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