| Topic : Customer service |
|
|
Tech World
|
||
|
Activity:
5 comments
133 views
last activity : 05 12 2011 16:32:19 +0000
|
||
|
|
Telecom giant Bharti Airtel is on top when it comes to receiving customer complaints regarding billing and service related issues with 3,571 complaints filed in the last three years, the Lok Sabha was informed Wednesday.
'TRAI (Telecom Regulatory Authority of India) has been receiving complaints against telecom service providers, alleging various problems which include billing, metering and tariff related issues and activation of chargeable value added services without explicit consent of the customer,' Minister of State for Communications Sachin Pilot said in a written reply to the Lok Sabha.
Other telecom major Vodafone received 1,896 complaints. However, Tata Docomo and Idea Cellular were on the bottom of chart with 1,239 and 925 complaints, respectively.
The total number of complaints received during the last three years stood at 10,561.
The regulator has forwarded these complaints to the concerned service providers for appropriate action.
TRAI has notified the Telecom Consumers Protection and redressal of Grievances Regulations, 2007 which makes it mandatory for every service provider to establish a three-tier system consisting of call center, nodal officer and appellate authority for redressal of grievances of telecom consumers.
|
|
Customer service is an integral part of our job and should not be seen as an extension of it. A... |
|
|
713 referals
14 votes,
510 views
|
|
|
You have often heard it said that "It is five times more profitable to spend your marketing... |
|
|
363 referals
89 arguments,
2978 views
|
|
|
Customer service and satisfaction are obviously key in any business. But “the customer is always... |
|
|
455 referals
10 arguments,
165 views
|
|
|
|
|
|
|
|
|
Why China And India Don't Get Along January 4, 2011: India-China ties are set to enter... |
|
|
98 referals
3 comments,
108 views
|
|
|
NANDKUMAR B.SAWANT.,M.COM.LL.B.(MUMBAI),ADVOCATE MOBILE.09325226691, 09271971251... |
|
|
24 referals
17 comments,
10763 views
|
|
|
I reckon the lines said by a sensible person in the past that a person cannot be deceived unless... |
|
|
16 referals
3 comments,
372 views
|
|
|
|
|
|
|
A young woman was picked up in a car outside a night club and raped at gunpoint by five men as they drove around the Maidan after midnight on February 5. They shoved a pistol into her mouth and punched and kicked her, saying "Chillaogi to thok... |
Great and strong initiative sir. Will love to be a part of it. Please let us know what we have to do. Thank you so much for sharing this insight. |
A young woman who was invited to go rock climbing. Although she was scared to death, she went with her group to a tremendous granite cliff. In spite of her fear, she put on the gear, took a holdon the rope, and started up the face of that rock.... |