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Topic : Customer service
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Tech World

 
By : Muhammed jabir rifahi, B.Tech/B.E. student, IET, Calicut University
Functional Area : India
Activity:  5 comments  193 views  last activity : 05 12 2011 16:32:19 +0000
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Telecom giant Bharti Airtel is on top when it comes to receiving customer complaints regarding billing and service related issues with 3,571 complaints filed in the last three years, the Lok Sabha was informed Wednesday.

'TRAI (Telecom Regulatory Authority of India) has been receiving complaints against telecom service providers, alleging various problems which include billing, metering and tariff related issues and activation of chargeable value added services without explicit consent of the customer,' Minister of State for Communications Sachin Pilot said in a written reply to the Lok Sabha.

Other telecom major Vodafone received 1,896 complaints. However, Tata Docomo and Idea Cellular were on the bottom of chart with 1,239 and 925 complaints, respectively.

The total number of complaints received during the last three years stood at 10,561.

The regulator has forwarded these complaints to the concerned service providers for appropriate action.

TRAI has notified the Telecom Consumers Protection and redressal of Grievances Regulations, 2007 which makes it mandatory for every service provider to establish a three-tier system consisting of call center, nodal officer and appellate authority for redressal of grievances of telecom consumers.

 Top Comment : JAYANTA KUMAR BORAH   | 05 11 2011 15:40:31 +0000
Thanks for referring Jabir....really a matter of utmost concern as BHARTI AIRTEL is India's top-most mobile carrier.
 
5 comments on "Bharti Airtel receives maximum customer complaints"
  Commented by  manish kumar, SEO | Web-cms Developer | Freelancer-- shoot me an email, SEO | Web-cms Developer | Freelancer-- shoot me an email    | 05 12 2011 16:32:19 +0000
Vodafone is best, thanks for info
  Commented by  SHRIKANT MANOHAR DANKE, Consultant, Project Management Consultancy Firm    | 05 12 2011 06:43:15 +0000
Rating : +2 
I am one of them.
Thanks for referral, Muhammed.
  Commented by  Rathin Deb, Freelance Retail Consultant    | 05 12 2011 04:54:54 +0000
Rating : +1 
Jabir good info. I think the corrective steps are taken by the service providers.
  Commented by  Gopalakrishnan.H, Sr. Member R&D Mech., Mahindra Reva Electric Vehicle (P) Ltd    | 05 12 2011 00:01:47 +0000
Rating : +1 
Good job. The complaint shall be relative to the customer base. Where is BSNL ?
  Commented by  JAYANTA KUMAR BORAH, B.Tech/B.E.,fresher, Annamalai university    | 05 11 2011 15:40:31 +0000
Rating : +1 
Thanks for referring Jabir....really a matter of utmost concern as BHARTI AIRTEL is India's top-most mobile carrier.
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