Build your professional network on facebook via our app Go to app
<< Prev  3 of 6 in Topic  Next >>
Associated with other topics :
By : Sudeep Tarafdar, Senior Consultant, BCG
Activity:  0 comments  746 views  last activity : 07 06 2010 20:18:04 +0000
 Refer 14

If you have ever waited in line at the grocery store, you can appreciate the need for process improvement. In this case, the "process" is called the check-out process, and the purpose of the process is to pay for and bag your groceries. The process begins with you stepping into line, and ends with you receiving your receipt and leaving the store. You are the customer (you have the money and you have come to buy food), and the store is the supplier.

The process steps are the activities that you and the store personnel do to complete the transaction. In this simple example, I have described a business process. Imagine other business processes: ordering clothes from mail order companies, requesting new telephone service from your telephone company, developing new products, administering the social security process, building a new home, etc...

All these process do happen, But what happens when these process go wrong? What can be done? The answer is BPR..

BPR relies on a different school of thought than continuous process improvement. In the extreme, reengineering assumes the current process is irrelevant - it doesn't work, it's broke, forget it. Start over. Such a clean slate perspective enables the designers of business processes to disassociate themselves from today's process, and focus on a new process. In a manner of speaking, it is like projecting yourself into the future and asking yourself: what should the process look like? What do my customers want it to look like? What do other employees want it to look like? How do best-in-class companies do it? What might we be able to do with new technology?

So what recommendations can be given?? Re engineering recommendations are...

  • BPR must be accompanied by strategic planning, which addresses leveraging IT as a competitive tool.
  • Place the customer at the center of the reengineering effort -- concentrate on reengineering fragmented processes that lead to delays or other negative impacts on customer service.
  • BPR must be "owned" throughout the organization, not driven by a group of outside consultants.
  • Case teams must be comprised of both managers as well as those will actually do the work.
  • The IT group should be an integral part of the reengineering team from the start.
  • BPR must be sponsored by top executives, who are not about to leave or retire.
  • BPR projects must have a timetable, ideally between three to six months, so that the organization is not in a state of "limbo".
  • BPR must not ignore corporate culture and must emphasize constant communication and feedback.

One of the hazards of BPR is that the company becomes so wrapped up in "fighting its own demons" that it fails to keep up with its competitors in offering new products or services. But why are so many companies still eager to experiment with reengineering, even when they have experienced previous failures themselves?

It seems that experience, more than the possession of the right approach or methodology, is the key to reengineering triumph. Given the definition of the "to be" state, you can then create a plan of action based on the gap between your current processes, technologies and structures, and where you want to go. It is then a matter of implementing your solution...........

TrackBack URL:
0 comments on "Business Process Reengineering:Analysis and Recommendations"
Add your comment on "Business Process Reengineering:Analysis and Recommendations"

Leading Recruitment Firm
FPGA, Design Engineer Job Opening in Bangalore
HTML5, Mobile Jquery, Phonegap, Mobile Development, for Product development IT company, Hyderabad
Viewers also viewed
aastu Shastra is the ancient Indian science of architecture, which governs town planning and...
301 referals 16 votes, 11693 views
Hi friends !!!                               We know, every company today requires a software to...
852 referals 32 arguments, 1530 views
Now, This will be an interesting debate, "Out of every 10 people born in this world , 9 work for...
643 referals 153 arguments, 27135 views
Recent Knowledge (9)
Madras University has some of the best management gurus  teaching top class management...
6 referals 5 comments, 2867 views
Tip 1 - Use Titles or Headings That Match The Jobs You Want With employers receiving hundreds of...
562 referals 16 comments, 933 views
Surfing a gallery of resume covers letters and thought to share with you all professionals here...
155 referals 8 comments, 416 views
More From Author
I would like to support Mr. Manjunath here. Bharat Ganarajya.. that is what it should be...
@ Abhishekh He has clearly explained the differnce between an enterpuener and an owner.. But the problem of the debate is that we fall in neither as we are not into business.. But if he asks that what you wanna be.. I would love to be an enterpuener.....
Believers believe and non-believers don't . No one can tell what will happen tomorrow but we want to get assurity which makes us feel more secure and so we want to believe in it. All the astrologers are taking advantage of this mentality.