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Challenges for Outsourcing by Esha Johar, Risk Analyst, Irevna

Challenges for Outsourcing

By : Esha Johar, Risk Analyst, Irevna
Industry : ITES / BPO / Customer Service Functional Area : Outsourcing
Keywords :

Outsourcing

Challenges For Outsourcing

Outsourcing Partners

Outsourcing Problems

Outsourcing Location Selection

Activity:  4 comments  463 views  last activity : 07 06 2010 20:18:04 +0000
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Outsourcing are countered by some important challenges
  • Selection of appropriate offshore location
    • Political and economic fidelity of the country
    • Language and talent set of local population
    • The condition of the country's existing telecommunications infrastructure
Priorities for selecting an outsource partner
On a scale of 1 to 5 (where 1 = extraneous and 5 = vital)
  • Selection of ideal outsourcing partner
    • Price
    • Expertise in a particular industry
    • Integration capabilities
    • Training and qualifications
    • Overall customer service strategy
    • Company information privacy
    • Knowledge in latest technology
  • Dynamic challenges
    • Management challenges
    • Cultural/language communication risks
    • Security risks
    • Legal concerns
    • Time zone challenges
    • Knowledge transfer challenges
    • Legal issues
  • Outsourcing in-house problems
    • Sign up for projects without enough preparation
    • Striking big deals for the wrong reasons
    • Lack of legal and regulatory expertise
    • Appropriate recruitment
    • Shortage of technical expertise
    • Up-front investment
US concerns
 

There are some anti-outsourcing trend booming in US, but the US Chamber of Commerce ("USCC") has evidently come out sturdily in favor of outsourcing as it considers it good for the US economy and it has reportedly decided to fight legislative moves against outsourcing of jobs to countries where jobs are being outsourced.

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4 comments on "Challenges for Outsourcing"
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  Commented by  Anil Tadmari, Head/VP/GM-Corporate Planning/Strategy, MACCAFERRI    | 07 02 2008 02:02:04 +0000 
Good article
Thanks
  Commented by  Deepa Nair, CEO/MD/Director, Global Visions    | 07 01 2008 07:54:24 +0000 
Thanks for this info. Good article
  Commented by  Dipak Mawale, Senior Executive, Harbinger Knowledge Products    | 06 11 2008 14:00:56 +0000 
Thanks :)
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