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| Topic : DNA of Customer Experience, How Emotions Drive Value |
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last activity : 07 06 2010 20:18:04 +0000
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Emotional intelligence, EI, can be defined differently by different
people. For some, it is about being a "nice guy", while others find it
too hard to believe that even emotions can be intelligent.
While different theories and researches have been undertaken to define
EI, in layman's terms emotional intelligence is the ability to perceive
emotions, to access and generate emotions so as to assist thought. In
simple terms emotional intelligence is the ability to reason with, and
about emotions; it combines feelings with thinking and vice versa.
And at workplace, emotional intelligence defines a set of skills, or
competencies, which provides HR professionals, managers, and any one in the world of work, with a comprehensive tool to define, measure and
develop emotional skills. Thus emotional intelligence can be defined as
the capacity to recognise our own feelings and those of others, for
motivating ourselves and managing emotions well in our social
interactions.
people. For some, it is about being a "nice guy", while others find it
too hard to believe that even emotions can be intelligent.
While different theories and researches have been undertaken to define
EI, in layman's terms emotional intelligence is the ability to perceive
emotions, to access and generate emotions so as to assist thought. In
simple terms emotional intelligence is the ability to reason with, and
about emotions; it combines feelings with thinking and vice versa.
And at workplace, emotional intelligence defines a set of skills, or
competencies, which provides HR professionals, managers, and any one in the world of work, with a comprehensive tool to define, measure and
develop emotional skills. Thus emotional intelligence can be defined as
the capacity to recognise our own feelings and those of others, for
motivating ourselves and managing emotions well in our social
interactions.
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