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Topic : Online Advertising
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Ethics In Advertising      
An Overview of Marketing Tactics and the Ethical Implications



Advertisers employ many different strategies to sell products. Discover what some of them are and learn the ethical questions that arise from the use of such tactics.

It’s no secret that advertisements are supposed to persuade you to buy a product. That’s their job. Advertising may attempt to educate you or entertain you, but beneath it all, the ultimate goal is always to sell you. So, it’s only natural that advertisers would resort to all kinds of slippery tactics as a way of getting you motivated to buy. The question is this: are these strategies ethical? Do companies have an obligation to tell the truth or does the goal of selling the product override such ethical concerns?

Advertising Strategies

When marketing a product, advertisers will use several methods to get you interested and ultimately, to get you to purchase. Here are a just few of the more popular ones:

    * Celebrity endorsements – using well known people to promote their product
    * Product comparison – showing how their product is superior to another
    * Price comparison – showing how their product is a better deal than another
    * Selling a dream or lifestyle – showing how their product will make your dreams come true
    * Selling with sex – showing how their product will make you popular with the opposite sex
    * Selling sentiment - connecting their product to cherished emotions

Obviously, some strategies have the ability to be more subjective than others. For example, when using the strategy of “selling a lifestyle”, many businesses will work hard to create a brand image. That image may be associated with status, lifestyle, or success. When selling a product with that brand, advertisers will then focus on selling that image. It may not necessarily have anything to do with the real value or quality of the product itself. The customer is simply buying the name and the concepts that go along with it. However, owning that product will likely not truly change the reality of the consumer’s status. Is it therefore ethical to sell the image instead of the product? Is it truthful?
Ethical Concerns

Advertising typically plays upon emotions. It uses desire to lure people into the purchase. Creating that desire is a task that requires a certain amount of illusion. Advertisers must create a scenario that heightens the consumer’s emotional state. No matter what strategy they use, they are always building a fantasy – one in which the consumer’s life is better because of the product.

Ethical questions abound when considering modern advertising techniques:

    * What responsibility, if any, does a company have for honestly educating the consumer about its product?
    * Should advertisers be allowed to suggest that a product will make a person more sexy/interesting/beautiful/successful/etc?
    * Is it ethical to use celebrities to sell products they probably don’t even use themselves?
    * Is it the buyer’s responsibility to be aware of these strategies and not allow them to manipulate their emotions?

While there is no cut and dry answer to these questions, it goes without saying that consumers must be skeptical of advertising. Understanding the techniques used is a good way to start considering the impact of advertising.

 
6 comments on "Ethics in Advertising "
  Commented by  Ravindra Sharma, Managing Consultant, CHEF-India    | 05 31 2010 07:11:51 +0000
Dear Sujatha,
Nicely explained. Without doubt "Ethics is a collective responsibility for all" and the broader the penetration and reach, higher the responsibility..
Yet such issues are best handled when, associated with professional responsibility and regulator if any playing the mandated role of watchdog, asides an alert customer conveying immediately.If none is reacting the decay is certain.
  Commented by  Jaya Ray, Manager, KyaZoonga.com    | 05 31 2010 06:38:51 +0000
Nice article, dynamics are changing on a regular basis of the complete business scenario..hence the already thin line between ethical and unethical marketing is further diminishing. its the age of much more than cut throat competition...as they say everything is fair in love and war...so its an open war now...no inhibitions, no limits, no ethics.
  Commented by  narsingh, Govt Officer, GOI    | 05 30 2010 22:01:51 +0000
Regarding Responsibility, it should be indeed towards their consumers. There exist basic ACTs and REGULATIONs of the land which are loosely defined. Based on these acts, there exist some rules and guidelines for such activities. Now here lies the trick. We generally confused with accountability and use each other interchangibly. Accountability is generally imposed on the PRODUCERS / SELLERs. It can be audited in general framework of LAW. And if violated, sellers / producers may be penalised. But this is not the whole story. Accountability is just the part of Responsibility. Our laws don’t cover whole territory of responsibility. Laws cover only minimum statutory information and education like Pricing, Weight, and Speciality of products, Address, Constituents, and Instructions for use. So, only some area is regulated by acts and rest has been left for a healthy competition under market mechanism. These areas are regulated directly and indirectly by their consumers because they are the end users and auditors of Products. 

First and second aspects: Now I would like to project some facts before you. Before I proceed I mention one thing that whatever I am saying is not exaustive and comprehensive. There is one thing in the mind of producer and same thing in the mind of consumer. Both become complementary to each other. Both can’t survive without each other. So, there is a process of FUSION. This is not an egg-chicken type causation. EITHER producers make product first and fit it into the mind of consumers OR consumers’ hidden and unmet desire / obsession inspires producers to produce and reinforce such things back into the consumers’ mind. This makes them feel that such things will definitely make them what they think of. This is their beliefs just like believing on the visiting TEMPLE every morning in the anticipation that I am free from all evils and near to GOD. So, by performing physical activity you are basically fulfilling spiritual activilty. In the same way, by using such products externally or whatever ideal way written on the products, you are basically fulfilling your psychological desires / dreams. In both situations, you remain happy. To such extent I don’t see any wrong and ethical issues.  This becomes vicious cycle and goes on as long as such desires exist and society accepts it. I accept one thing that THERE IS NO END TO THE HUMAN DESIRE – whether in kind or in quantity. Here honesty on the part of SELLERS / PRODUCERS is not absolute but imposed on them, so it becomes subjective and relative – BOTH, in the context of competition. 

Third aspect is PERSUASION and FORCEFUL Persuasion for ACCEPTANCE of products. Okay. There is one short question for you. Would you like to buy my argument and answer on the topic? Don’t think. It’s definitely NOT. Reason is that I am not an expert, not an established person, not a handsome person, not a successful person, not a NOBLE prize recipient. So my idea is, for time being, just a scrap, not useful for audience. Why should, then, a consumer, with minimum common sense, buy my logic and idea regarding particular product? Using SRK, Tendulkar, Bachhan and like-quality persons helps only to reduce that wall of RESISTANCE of consumers. I don’t see any ethical aspect because explicitly we have the desire to be integrated with something great, something beautiful, something whole, and something complete and perfect psychologically. This is not only with the products but this happens in our normal life too. We feel proud generally to be part of some great personality and big contacts. We do every good and bad using that. This is the reflection of all those. In normal life, it is easy going, then why making noise in other aspect of life. 

Fourth aspect is just dependent on the degree of awareness and accessiblity. Some Trade Secrets are inaccessible to consumers. All agents are working behind the curtains. We see the end product – whether tangible or intangible. Consumers including me are just LAYMEN. We don’t understand the complexity of such strategies. Even we don’t have time to pay attention on such matter everytime. Sometimes costs or others make us behave differently. We mostly use common sense in limited amount. We consumers are governed by the RULE OF THUMB. We can’t make a RATIONAL CHOICE always. So, sometimes we do understand and sometimes we don’t. So, certainly I reduce the burden on consumers in connection with knowing covered strategies of producer. Paralley I accept that this is a game of multi-players. Proportions will depend on many factors. 

Conclusively, I just put it differently. This aspect is changing with time. So, ethical issues in advertising are dynamic. What was ethical yesterday has become normal today, AND what is ethical today will become normal tomorrow. This is a relative. Such Activity depends upon motive of yours. For Someone it may be ethical, if their culture accepts so; for others it is just vice versa. 
  Commented by  Ramesh Babu, Head/VP/GM- Purchase/Material Mgmt Retired    | 05 30 2010 04:17:50 +0000
All is fair in Love, War and Advertising! My only reservation is that young people should not be targeted with wrong ideas and ideals. For the adults, they better use their brains in accepting the idea behind an advertisement or in the process grow up!
  Commented by  KALIYAMOORTHY, Oil & Gas Area Coordinator, Undisclosed    | 05 29 2010 13:58:55 +0000
But in, present complex living & advancement in advertisement techniques and media's in the world, one survives for the fittest to sell / establish a market, using all possible perception to win over hearts of the buyers. This is what we see today.
  Commented by  Varun, Ideator    | 05 29 2010 10:16:50 +0000
Nice... really interesting summary there!

But i always had this doubt...in the present day world, there are a huge chunk of educated, well reasoned people who are well aware of marketing and the different strategies. This might well question the effectiveness of the marketing involved. How could we tackle this?....

How do we penetrate into their minds?
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