| Topic : CRM as a Competitive Advantage in Consumer Goods |
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SAP CRM
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Source : http://www.igate.com
Activity:
1 comments
200 views
last activity : 07 06 2010 20:18:04 +0000
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Business Issue
The customer was concerned by the high amount of overhead time required
to handle the administrative activities related to their legacy, SAP and web
applications that was resulting in a lack of focus on their core IT processes.
The customer was looking for a reliable partner to implement their Field
Sales force management system through SAP CRM and provide remote
management and support for their entire applications suite.
Our Solution
iGATE Global evaluated the shortcomings in the standard SAP CRM and the
customer's legacy systems and these were addressed by designing optimal
technical solutions and developing, testing and deploying the same through
a robust, well defined and quality-centric onsite-offshore delivery process
methodology, in conjunction with SAP America. The changes implemented
by iGATE Global have since been adapted/adopted by SAP America in
subsequent releases of SAP CRM.
Systems Environment
iGATE Global developed the Field Sales Redeployment automation module
for the customer using the replication and realignment pieces of the SAP
CRM Suite.
Business Benefit
Turn-around times in terms of Help Desk Issue Resolutions were drastically
reduced by the employment of the onsite-offshore model that effectively
provided the customer with 24x7 coverage at a reasonable cost. The client's
IS team was able to focus on the key business aspects of the systems, rather
than the nitty-gritty details of the implementation and ongoing support.
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