Key Indicators of a Good Hospital.

Hi Prem ,
Speaking of KPI for hospitals, www.smartKPIs.com may be a good resource for you. It contains a user friendly library of well-documented performance measures.  At the moment it lists over 4500 KPI examples, grouped in 73 functional areas, as well as 83 industries and sub-categories.

KPI examples for hospitals are available on this page http://www.smartkpis.com/kpi/industries/healthcare/hospitals/   They include but not limited to:

# Operating time on bypass
# Average length of stay of patients
% Time that hospital beds are occupied

In addition to examples of performance measures, www.smartKPIs.com also contains a catalogue of performance reports that illustrate the use of KPIs in practice.

Examples of such reports for hospitals are available on: http://www.smartkpis.com/kpi_examples_in_practice/industries/healthcare/hospitals/ 

The website is updated daily with new content, so check it from time to time for additional content.

Please note that while examples of performance measures are useful to inform decisions, each performance measure needs to be selected and customized based on the objectives and priorities of each organisation.

Best regards,

Anita Liang
Research Analyst
www.smartKPIs.com

Founded in 1976 by Dr. G. Venkataswamy, Aravind Eye Care System today is the largest and most productive eye care facility in the world. From April 2007 to March 2008, about 2.4 million persons have received outpatient eye care and over 285,000 have undergone eye surgeries at the Aravind Eye Hospitals at Madurai, Theni, Tirunelveli, Coimbatore and Puducherry.
http://www.aravind.org
Has demonstrated that mixing patients who receive paid and free treatment can ensure profitability.

The best managed hospital should cater to all sections of society - not only care for the rich. Arvind Eye hospitals has demonstrated that by providing free/cheap health care can also be profitable by handling large number of patients and charge patients depending on the level of service and facilities provided. 

Read their success story and vision at 
http://www.aravind.org/aboutus/founder.asp

ISO 9001:2000
What makes ISO unique is that it relies on the individual organization to establish, document, implement and maintain a quality management system and continually improve its effectiveness. ISO assists the organization in designing and ensuring its documented processes are effective and support its mission.