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By : Neelam Mishra, Software Developer, BEA Systems
Industry : IT Services Functional Area : Project Management
Activity:  8 comments  821 views  last activity : 07 06 2010 20:18:04 +0000
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Many companies in the western world have begun to move their software development activities offshore to countries like India, China and Sri Lanka. This has occurred in order to achieve cost savings, and thereby to increase competitiveness and optimization of their processes.

Proper management of offshore projects is vital to obtain the expected outcome. Unlike management of traditional domestic projects, management of offshore projects is quite different, due to various challenges such as culture, communication, multiple locations and time zones, visibility and processes. Therefore an effective and efficient management methodology is required for a better outcome.

First of all I will tell you some of the challenges that could creep up;

External Challenges:

  1. Staffing and retention
  2. Time Zone Differences
  3. Country and vendor infrastructure
  4. Security
  5. Vendor stability
  6. Cultural differences
  7. Geo, political concerns
  8. Distance to vendors

Internal Challenges

  1. Unrealistic expectations 
  2. Improper project selection
  3. Governance
  4. Processes

Below are a few tips that will help you in managing your offshore project much better;

  • Make sure that offshore and onsite groups work as a single delivery team.
  • Do not play customer.
  • Information – the more the merrier.
  • Celebrate success and be generous with compliments.
  • State the obvious.
  • Don't assume anything.
  • Build relationships with the offshore managers.
  • And in the end, if you are coming to Indian Sub-Continent, A bit of cricket can go a long way.

I hope this will make your offshore project a success. Do tell me, whether it helped you or not.

 Top Comment : Chandra Arutla   | 12 25 2007 07:47:25 +0000
This is very good article, however if u define SLA & CTQ's as per Customer expectaion and design the process to meet SLA,metrics & provide proper training.. This will avoid the situation. We do have offshore and we always exceed customer expectation. Only reason i see we have designed the process as per CTQ & SLA.
 
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8 comments on "Managing offshore projects"
  Commented by  Satish Kadam, Sales/BD Manager, IBM    | 03 27 2009 09:31:18 +0000
Thank you for the insights it has answered the question I had ....

Do participate in the idea contest created by me about 

How to successful manage your Offshore Software Project Team ?
http://toostep.com/idea/how-to-successful-manage-your-offshore-software-project-team
  Commented by  Rizwan Ahmed, Project Lead Quality Management Concepts Pvt. Ltd    | 09 09 2008 07:08:51 +0000
Rating : +2 
Indeed a great helpful contents. Thanks
  Commented by  Darpan Sinha, Solution Architect, Fujitsu Consulting India Pvt Ltd    | 08 14 2008 02:29:48 +0000
Rating : +1 
Yes very much true and I also will agree that communication is a big problem if not addresed correctly
  Commented by  Deepali Gulati, Sales/BD Manager, Nvish Solutions Pvt. Ltd    | 08 14 2008 00:24:15 +0000
Rating : +1 
You can add the major problem, every one wants to communicate with client, whereas, single point of contact should be there.
  Commented by  Praveen Kumar Sharma, Project Manager Advaiya Solutions P Ltd    | 08 01 2008 04:48:01 +0000
Rating : +1 
Inspite of all this, PM/ SME commits before discussing offshore dev team. That needs to work on some time.
  Commented by  veguru vijayakumar babu, General Manager, Sujana Group Of Companies    | 07 28 2008 21:44:46 +0000
Rating : +1 
Brief and effective..
  Commented by  Premal Vyas, Project Manager (AM), Accenture    | 07 07 2008 21:51:06 +0000
Rating : +1 
Well... You could have also added... Communication... that is big problem with Onshore/Offshore
  Commented by  Chandra Shekar Arutla, PMP    | 12 25 2007 07:47:25 +0000
Rating : +2 
This is very good article, however if u define SLA & CTQ's as per Customer expectaion and design the process to meet SLA,metrics & provide proper training.. This will avoid the situation. We do have offshore and we always exceed customer expectation. Only reason i see we have designed the process as per CTQ & SLA.
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