Meeting expanding business needs of the world leader in air-conditioning through upgrade of existing CRM system

This is an absolutelly mindblowing article know how the integrations work, how the mechanisms survive, how the improvement is evolved, how new practises are developed, how better environment is created, how combinations work and more a lot.

Here let me prove all the mentioned points by an example of clients will and determination that enabled the Wipro technologies to meet expanding business needs in air-conditioning by upgradation of existing CRM system.

The core of every technoloy is to bringing down client's total cost of ownership. The client was committed to that, he geared up to transform the organization. The organization decided to support but the support costs were very high due to lack of automation and customization. The client didn't loose hope and transformed the organization process with Siebel application upgrade.

This transformation created a lot of complexity in CRM, and even a any changes in the system would involve a high degree of alteration to the user interface and navigation. Moreover client faced user resistance challenge to the new system and integration of applications.

Then there was came a ray of hope, Wipro partnered with the client to upgrade and realign Siebel application. Now the clients desired end-to-end project management provided a cost-effective onsite-offshore model for the upgrade process. The entire upgrade was in tune with the client’s objective of future growth and scalability.

So the determination of client and support of Wipro led to transformation through integration and upgradation process.

The Wipro assured seamless data migration on new functionality implementation, so that operational functions were undisturbed, employed a proprietary upgrade & re-implementation methodology for better predictability & governance. Which in turn assisted Wipro to handle the challenges of a complex upgrade process like User Interface, Divisional Comatibility and Re-Implementation of key modules.

It provied a lot of business benefits as well like efeciency in utilisation of information and substantial reduction in support costs.

Don't you think that it was an interesting and productive story?