| Topic : Customer Service In Banks - A Growing Concern!! |
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Banking & Insurance Professionals
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Source : http://toostep.com
Activity:
3 comments
467 views
last activity : 05 01 2011 17:00:40 +0000
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NON-PERFORMANCE
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Non-performing loans are known as non-performing assets.The latter in its entirety has become a field of study requiring assetwise specialization to achieve profitability . The Reserve Bank of India , though prescribed THE KYC{KNOW YOUR CUSTOMER} NORMS in general , there is every need for a different set of KYB { KNOW YOUR BORROWER }NORMS. Warren Buffet says ' You can't have good contracts with bad people. " If KYB stands for 'KNOW YOUR BAD PEOPLE' ? " , KYC stands for ' KNOW YOUR GOOD PEOPLE'. An example : One Asst.Gen.Manager of Banking got killed in the process of recovery of a 'BAD LOAN' while on duty in the state of Madhya Pradesh in North India in 2009.
I frame a rather new story to Banking . It is Ban the King . In our good old financial history, the facts run to say that the soldiers of Kings go to usurp on orders the valuables like rice, jewellery , utensils, diamonds, crops, houses etc. of residents in the kingdom to deposit in the King's treasury.The residents thus victimized suffered from hunger and poverty. One day, all the residents had a meeting that they would collectively hide their valuables and savings for a better life from the King and his soldiers , thus banning the King , which is the present day modern BANKING !! THE KING IS BANNED !!! BANKS BORN ! KINGDOMS VANISHED . SOLDIERS NOW CUSTOMERS OF BANKS ! That is so great indeed for all readers of this article instantly.
The American Random House Dictionary interprets "Manage" as "to continue to get along" . When my Professor asked me in my CAIIB -EXAMINATION COACHING class[Mumbai] what is management , I replied 'to get along with' . HIS EXCELLENCY retorted immediately ' How do you get along with bad people ?' For a student like me , it was a tough moment to answer back on bad people . The Dictionary doesn't classify Bad People. I so felt in the Class-room dumbly .
The Public Sector Banks focus on performance . A topper always confronts another either from public or private Sector . It is the game-plan of interests & percentages in the Commercial Banking for savers and borrowers globally. Consolidation of savers and consolidation of borrowers globally means the erstwhile inter-dependance of the two till now . Why not make independence for them to purze economically the roots of bad people [borrowers] from getting more and more institutionalized as contributors to good Economics. The need of the hour is to redefine Banking bifurcating ACCEPTANCE DEPOSITS BANKING and LENDING BORROWER BANKING being two super-specialities under two different roofs but not side by side under one roof in the name of BANKING .
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WRITTEN BY : Dr. Rojukurthi Sudhakar Rao ,
Manager, SERVICE BRANCH,
Dena Bank , Mumbai ,India.
EX-C.S.I.R.Jr.Research Scholar@Andhra Univers'
on my personal home business HP L'TOP 520 MODEL
Updated 01-05-'11 SUNDAY IST 10 PM WESTERN INDIA
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Thanks for giving "Good" grade . Your collateral opinion constitutes " OBITER DICTUM ". As for Me, born, brought-up & educated in the FREE INDIA,to serve the Masters implies : " A CHILD IS THE FATHER OF A MAN ! Masters, Head-Masters , Station Masters and Quarter-Masters ! How many Masters ? When you were born ? Before Freedom ? Before August ,1947 ? I've only read that the British left India after 200 years . In that case, our great forefathers must have been the British . A little bit of Interpolation and Extrapolation here and there , provide us the clue ! Either they were the British Soldiers or they were the British Masters! Inscrutable are the ways of Secrets(NPAs)! What about RED MEN ,then ? The American Random House Dictionary interprets that the RED MEN are the North American Indians ! The Indiana State in America belongs to the United States of America is questionable to me at least and at last now .Some originally Indian Tribals statedly were the Originators of the INDIANA STATE in this regard . Shouldn't we lodge Claim to the Indiana State from America ? Not too late even now ,according to me . Back home, your 'second instalment' is instrumental to Asset Quality . Hence the strict message to the borrowers that Bank shall be ruthless in recovering NPAs. Bankers are considerate and proactive for resolution of NPAs taking immediate possession at the end of notice period and initiate sale of assets.There are systematic steps of plan of action for recovery even when written off ! Aggressive cash recoveries and targeting fresh slippages. Earlier the recoveries in NPA were GENERALLY APPROPRIATED towards Interest and then to Principal but later modified wef 16-1-2004 that any amount is to be appropriated towards the Principal and if any surplus towards Interest . Best Practice Codes have been implemented to avoid the Illegal Transmission Funds for the purpose. There is a toll free phone service operationalized # 18002336427. sd/- Dr.Rojukurthi Sudhakar Rao , FROM MY PERSONAL HOME BUSINESS HP L'TOP 520 MODEL . 09-01-'11. THE SUNDAY IST 7.20 PM.