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Talentz india

 
By : vinay belurkar, Head HR
Keywords :

INDIAN

Rates

BPOS

Charged

Activity:  3 comments  1446 views  last activity : 04 18 2014 01:39:29 +0000
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  1. What are the rates charged by Indian BPOs for Telemarketing (outbound) to US?
Anywhere from $9-12/hour. The login hours is anywhere between 6.5 to 7.5 hrs excluding lunch & tea breaks. In more than 95% of the projects the billing is by login hours and not man month basis. Billing is based on a base rate plus incentive for achieving the target which will give you anywhere between $9 to $12 per hr. $12 is probably the best case scenario.
 Top Comment : Dheeraj Kapoor   | 05 28 2008 07:07:56 +0000
It is subjected to the Billing Model of your organisation and Indian ITeS and IT Sector. Common Billing Models: - • Per Call Billing (T&M with Not-to-Exceed clause) • Per Seat Billing (Fixed-price Project) • Billing per FTE (Monthly Resource-based payment) • SLA based billing (Milestone-based payment schedule) • Per Hour Billing (Currently fading in call center industry) Others • Per minute billing on incoming/ outbound calls • Billing on Production hours • Fixed priced, etc. PS: - The price range varies for different models and is not always between the price ranges $9 - $12. It is completely dependent on the type of business rendered. Based on my experience of handling offshore/ onshore/nearshore projects, here is the sample current price range for offshore projects (India) from one of our competitors (Name cannot be shared because of integrity issues): - • $10 - $14/ hour, purely Technical Processes Outbound. • If you consider Communication Cost to be included, the range typically between $12 - $16/ hour for any outbound process (including miscellaneous expenses like incentives etc.) • A typical Inbound Customer Care Projects ranges $8 - $10/ hour (example hotel reservations, ticketing, mortgage, insurance etc.) • E-mail projects are specifically based on volume type that is received and the billing is based on the accuracy delivered. Billing can also go in cents/ dollars depending on criticality of the project Last but not the least, factors that we consider for offshore billing/ pricing are discussed below: - • Type of project • Nature of work • Criticality etc. I hope that answers your query. Thanks Dheeraj Kapoor
 
3 comments on "rates charged by Indian BPOs "
  Commented by  Jagan, AVP, eMart Solutions    | 04 18 2014 01:40:42 +0000
Is there any difference in rates charged for working in weekday( Mon to Fri ) or weekends ( Sat to Wed ) shifts.
  Commented by  Gargi Sinha, Senior Consultant, Hewitt Associates    | 04 14 2009 10:51:44 +0000
Thank you Dheeraj for your comments, I am glad that you gave in detail explaination of rate charged by BPO...
  Commented by  Dheeraj Kapoor, Head/VP/GM-Operations, Fujitsu Consulting India Pvt. Ltd.    | 05 28 2008 07:07:56 +0000
Rating : +2 
It is subjected to the Billing Model of your organisation and Indian ITeS and IT Sector.

Common Billing Models: -
•	Per Call Billing (T&M with Not-to-Exceed clause)
•	Per Seat Billing (Fixed-price Project)
•	Billing per FTE (Monthly Resource-based payment)
•	SLA based billing (Milestone-based payment schedule)
•	Per Hour Billing (Currently fading in call center industry)
          Others
•	Per minute billing on incoming/ outbound calls
•	Billing on Production hours
•	Fixed priced, etc.

PS: - The price range varies for different models and is not always between the price ranges $9 - $12. It is completely dependent on the type of business rendered. 

Based on my experience of handling offshore/ onshore/nearshore projects, here is the sample current price range for offshore projects (India) from one of our competitors (Name cannot be shared because of integrity issues): - 

•	$10 - $14/ hour, purely Technical Processes Outbound. 
•	If you consider Communication Cost to be included, the range typically between $12 - $16/ hour for any outbound process (including miscellaneous expenses like incentives etc.)
•	A typical Inbound Customer Care Projects ranges $8 - $10/ hour (example hotel reservations, ticketing, mortgage, insurance etc.)
•	E-mail projects are specifically based on volume type that is received and the billing is based on the accuracy delivered. Billing can also go in cents/ dollars depending on criticality of the project 

Last but not the least, factors that we consider for offshore billing/ pricing are discussed below: - 

•	Type of project
•	Nature of work
•	Criticality etc.

I hope that answers your query.

Thanks
Dheeraj Kapoor
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