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Topic : Conducting Effective Negotiations
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By : RanjithKumar Panjabikesan, PMP, Program Manager, SATYAM COMPUTERS
Activity:  5 comments  18646 views  last activity : 04 23 2011 04:12:14 +0000
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Negotiation generally progresses through Five Stages.

1. PROTOCOL - During this stage, both parties meeting in the Negotiation setting. If two teams of negotiating, members of each team are introduced.

2. INQUIRING - At this stage, both parties exchange information and discuss concerns. The objective here for both the teams is to Identify strengths and weaknesses.

3. BARGAINING- At this stage, both parties  makes offers and Tradeoffs

4. CLOSURE - At this stage, both parties restate their positions and confirm their trade offs they are willing to negotiate.

5. ACCEPTANCE - Finally both parties reach an agreement or decide to suspend negotiations

 

Steps for Preparing to Negotiate..

Successful Negotiation begins with preparations and planning. Before Negotiation , following six steps are required.

1. List your Negotiation Objectives :

2. Isolate and Prioritize your variables : Determine the points on which compromise could be done and still objectives could be achieved. There are 2 Variable Optimum and Alternate Variables . Optimum Variables should fully satisfy objectives. Alternate Variables are acceptable but not prefferred.

Main goal in the Negotiation is to gain as many Optimum Variables as possible. However , inorder to establish a good rapport with stakeholders , there should be willingness to accept alternate variables  - Flexibility Fosters Collaboration.

3. Analyze Position : Here strengths and areas of vulnerability are being assessed to determine their positions and in the stakeholders. While Analyzing the Positions,  there are several factors identified

Stakeholders Goals, What each Party has other wants ? What allies or resources each party has ? Actions that can counteract stakeholders strengths ? What Actions each party could take to counteract other party's strengths. What Could be done to capitalize on stakehodlers vulnerability ? What could be done to minimize Vulnerability ?

4. Anticipate Arguments : This step is to use the information about the positions to anticipate  how both parties will argue against each of their alternate and optimum variables. How will both parties substantiate to the arguments.

5. Talk to People affected by Negotiation: It is important to involve all people affected by negotiations and to get the inputs in terms of strengths and weaknesses. Consulting with Impacted people help identify unconsidered opportunities or drawbacks, Prioritize issus,  ensure adequate information is available prior negotiation

6. Develop a Proposal : Finally a proposal is developed that holds objectives and variables and identifies which variables are flexible. It should hold the lowest offer that could be accepted.

*** AVOID NEGOTIATION WHEN YOU HAVE NOTHING TO GIVE AND WHEN YOU ARE UNABLE TO COMPROMISE***

 

 

 

 Top Comment : Surendra Sinha   | 02 19 2009 10:22:38 +0000
Negotiation is an important approach, retail store sell at a fixed price but when we enter into a business contract we can negotiate, therefore one should understand the process of negotiation and practice negotiation skills, then you can make a successful deal. Mr.Ranjit thank you for your article which will help us understand and practice negotiation.
 
5 comments on "Stages of Negotiation"
  Commented by  S. Muralidharan, Head, Project Planning/Strategy, Knowledge Foundation    | 04 23 2011 04:12:14 +0000
The nuances of business negotiations differ from country to country, and you can not prescribe "common pill" to every disease!  In general, this protocol works.  Our children are best negotiators, they defy every rule!
  Commented by  Wim Vincken, Director, Zangville    | 04 23 2011 01:38:50 +0000
This sounds really well thought off, but when you negotiate with a Japanese business man, you are in trouble. they are excellent trained, well educated and informed and they act unpredictable. Protocol is for them some kind of list of suggestions and they can manipulate you and others into something you don't want.
  Commented by  Dayanand Deshpande, Senior Consultant, Ernst & Young    | 03 10 2009 08:14:32 +0000
Good insight on the stages of Negotiation
1. PROTOCOL
2. INQUIRING
3. BARGAINING
4. CLOSURE
5. ACCEPTANCE
To know more about on what to do before and after negotiation process do check out "Sales professional Negotiation Checklist" 
http://toostep.com/insight/sales-professionals-negotiation-checklist#conducting-effective-negotiations
  Commented by  Sudeep Tarafdar, Senior Consultant, BCG    | 02 19 2009 10:30:41 +0000
Rating : +2 
Well, Ranjit in your article you talked about the stages of negotiation, can you tell us which type of negotiation is best suitable for when there is conflict between the HR and the employee on Salary issue. 
  Commented by  Surendra Sinha, Senior Consultant, Tata Administration Services (TAS)    | 02 19 2009 10:22:38 +0000
Rating : +1 
Negotiation is an important approach, retail store sell at a fixed price but when we enter into a business contract we can negotiate, therefore one should understand the process of negotiation and practice negotiation skills, then you can make a successful deal.
Mr.Ranjit thank you for your article which will help us understand and practice negotiation.
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