Talent crunch may shrink Indias KPO business by 30%

Having made an indelible mark in the global BPO business, Indian IT and ITeS sector is now thriving in Knowledge Process Outsourcing (KPO).

Knowledge Processing outsourcing is an emerging sector and is growing at a very rapid rate. Many high- end areas of specialization that were earlier not considered for outsourcing are now being outsourced and are being handled by KPOs. Factors like cost, technology and labour availability, etc force organizations to outsource their high- end work. India has become a major KPO player in the world.

Indian economy, the education system, political stability, technology, communication skills and qualified workforce altogether make India an excellent location for KPOs. KPO industry has a bright future.

In Indian context, the growth of KPO will be determined more by the size of available labour force than the dynamics of business demand. Despite of the presence of the vast talent pool in IT & ITES, there may be probable lack for proper and appropriatelly skilled talent specially at the level of middle level management.

No doubt India produces far more number of professionals than any other country, but there is a severe shortage of avaliable pool of usable talent, which is expected to shrink Indian KPO business by at least 30%. So it is really a matter of seriousness, we shouldn't n give emphasison quantity but despite provude the quality professionals, that possess the peoper skill set tools to manage the knowledege outsourcing. 

Moreover India is not readily accepting KPO sector. This is obvious by the figures which show that the total number of employed person both public and private  sectors is under 0.1%.

So in order to be the global leader, we need a vast pool of appropraite talent, which can provide the required support to the Indian KPO, so that it canflex globally....................