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Marketing & Branding

 
Industry : Consumer Durables Functional Area : Consumer Sales
Activity:  10 comments  103 views  last activity : 05 06 2011 10:58:37 +0000
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The consumer’s repurchase cycle of a brand is not in her hand, nor is it in the hand of God. It is totally in the hand of the marketer who is promoting the brand.

Different categories have different defined purchase cycles: for example, FMCG is day, week, monthly driven; automobiles have a purchase cycle of 3, 5, 7 years; for consumer electronics it’s 3 to 5 years, and for fashion the purchase cycle is 6 to 12 times a year. The strategic brand promoter can totally control the purchase cycle of any category.

Advertising can create awareness and pull, but does not create the consumer’s repurchase motivation for the brand. High spend electronic media and billboards can be ignored by customers.

Factors for repurchase:

1.Rational: The prime criterion for consumer repurchase is the brand’s rational factor, or its intrinsic
product quality that is not overtly and immediately visible to the consumer.Over time the consumer trusts this quality which is the “I believe in it” factor.

2. Functional: Another aspect of repurchase is excellence of the functionality. A vehicle’s steering wheel that can be seen and maneuvered delivers the value of “It works well” in the consumer’s mind

 3. Emotive: A product’s emotive “It looks good” factor emanates from its styling or fit and finish. This is the first look of a product, but it does not mean that the consumer will come back for repurchase even though a first purchase can happen. 

You can read the complete article here

Share your views.

Best

Chitra


 

 
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10 comments on "The art of consumer repurchase cycle"
  Commented by  Virag Shah, Office coordinator, Prince pharma pvt. ltd.    | 04 20 2011 13:52:59 +0000
Ms. Chitra as you mention and good content regarding repurchasing. Apart from that so many factor are affecting in repurchase cycle. Today repurchase cycle is going fast as well as rotation is also going fast. Consumers repurchase cycle will become fas in evey field..Thanks Chitra for referal
  Commented by  rajesh, MBA/PGDM student, Presidency college of management sciences    | 04 19 2011 18:34:58 +0000
thanks for the article quite informative 
  Commented by  chitra bannerjee, Consultant, Shining Consulting    | 04 19 2011 09:52:13 +0000
@ Manish- Thanks a lot for your continuous support and feedback :)
@ Ratin - Your have raised an interesting point. This point need to be evaluated extensively whenever we talk about repurchasing behaviour among different industry. 
@Pradeep - Thanks for quoting such live examples.
@Muralidharan - As always, you have added a very good point.
@Shrikant - Thanks for your feedback.
@Mathew - You have cited rightly.


  Commented by  Mathew Cherian, Research Associate/Analyst, Western Michigan University    | 04 19 2011 09:02:13 +0000
I haven't read the full article, then I feel 'durability' is another factor which leads to return buying, which ofcourse might go with 'functionality'.
  Commented by  Mathew Cherian, Research Associate/Analyst, Western Michigan University    | 04 19 2011 08:59:54 +0000
Good insight, 'return buyer' process is a concept that is planned in every marketing strategy. The perception of value that is preceived by the consumer and how well the company is able to fulfill that value in the product sold initially to the consumer increases the probability of the consumer coming back for more of the product.
  Commented by  SHRIKANT MANOHAR DANKE, Consultant, Project Management Consultancy Firm    | 04 19 2011 06:04:27 +0000
Got clear idea of repurchase.
Thanks for this informative posting, & for referral, Chitra.
  Commented by  S. Muralidharan, Head, Project Planning/Strategy, Knowledge Foundation    | 04 18 2011 14:12:23 +0000
Good article.  Factors for repurchase are rational, functional and emotive.  And the strategy lies with the manufacturers and marketers, by altering aesthetic appeal, functionality, and changing insignia, colour of the logo, punch lines, etc. 
  Commented by  Pradeep Saran, Technical Expert    | 04 18 2011 13:09:21 +0000
Thanks for the referal. Brand name often plays a very important part. The once famous IEW fans were no.1 choice in India. Similarly Marelli Fans from Italy were considered the best in the elite class. Austin in small cars, Ford and Chevrolet were the first choice for many in India before the ban on imported cars. Usha appliances, Bata shoes are still purchased without much questioning across the counter. 
  Commented by  Rathin Deb, Freelance Retail Consultant    | 04 18 2011 12:26:34 +0000
Chitra a very well written article by Sombit. I still feel there is a repurchase pattern of every product particularly in India. I feel the more the purchase cycle for a particular type of product the variation will be more for the product bought, say for example, garment. The same will not apply to Automobile and so on.
  Commented by  manish kumar, freelancer    | 04 18 2011 11:41:38 +0000
 “I believe in it” factor is most imp as i feel so, thanks ma'am for nice info
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