| Topic : Leveraging Technology for HR Effectiveness..!! |
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DiscussHR
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Source : http://www.discusshr.com
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0 comments
432 views
last activity : 07 06 2010 20:18:04 +0000
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How to get the most help from HRIS tech support Departments
This advice, while directed toward HRIS support help, can and should be applied to any system you are seeking technical HRIS help on. As the HRIS user of the software, there are steps you should take to resolve any problems you may be having with your HR system.
Research your HRIS problem
I always advise customers to try and find the answer or solution first before contacting tech support. The benefit of doing so is by reading help files, online knowledge bases or trying to test the issue you are becoming more informed about the problem itself. You may find the answer yourself and in the process learn a considerable amount about the application, or at the very least, if you end up having to contact tech support you are familiar enough with the problem to accurately describe the problem.
Using the HR software solution File to find the solution
Almost all applications on the market, and every HRIS product I have seen, have an internal HRIS help menu. Become familiar with it and use it. You will be amazed once you get used to it, how helpful it can be. The easiest way to find the answer you need is to use the index. Your software product company may also offer an online knowledge base. If you receive an error or need a formula for a benefit plan, these tools can be invaluable.
http://www.discusshr.com/node/2333
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How to get the most help from HRIS tech support Departments This advice, while directed toward HRIS support help, can and should be applied to any system you are seeking technical HRIS help on. As the HRIS user of the software, there are steps... |
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