Build your professional network on facebook via our app Go to app
 
 
 
Tips to Improve Listening Skills by Mohammed.Pasha, Head/VP/GM-Sales JC Retail India Ltd

Tips to Improve Listening Skills

By : Mohammed.Pasha, Head/VP/GM-Sales JC Retail India Ltd
Industry : Retail Chain/Logistics Functional Area : Productivity & Performance
Keywords :

Tips

Improve

Knowledge Sharing

Listening Skills

Activity:  4 comments  427 views  last activity : 07 06 2010 20:18:04 +0000
 Refer 11
Share
 
 
 

As we are in retail, we all know how important is to listen. so here are few tips which can help our front end staff to improve upon their listening skills and be more productive.

1.                Remove the guess work.  In order to persuade someone (to buy     something or to do something), you need to tell the person “what’s in it for him/her.”  The best way to find out what a Customer wants is to listen.  2.                Identify listening situations.  Listening is hard work, and you can’t do it well 24 hours a day.  So, recognize situations when you should be paying attention.   3.                Focus on the message.  Pay attention to what the Customer  is trying to say, not how it is said (too eloquent, too dull, too flowery, or too monotone).  4.                Avoid distractions.  Remove items that keep you from focusing on the Customer  5.                If you can't remove the distractions, then move yourself.  For example, turn away from the window or leave the hallway.   So guys practice now !!!!!!!!!!!

 

 Top Comment : Roma Sinha   | 06 11 2008 09:55:49 +0000
A wise old Owl lived in an OAK. The more he saw the ess he spoke. The less he spoke the more he heard Now why cant we be like that Bird? We need to ask this question to oursleves. Why be a good listener? To be recognized and remembered To feel valued To feel appreciated To feel respected To feel understood To feel comfortable about a want or need Hearing wis thebaility you are born with but Listening si the skill we learn to use through active participation. Bottom line is DONT HEAR ! LISTEN!!!!!!!!!!!!
go to top
 
4 comments on "Tips to Improve Listening Skills "
Sort by: Most Recent Top Rated
  Commented by  sujit, PGP Student, Batch of 2010, IIM Kozhikode    | 06 15 2009 02:33:20 +0000
Rating : +1  
cool..
  Commented by  Anurag Mitra, Product Marketing Manager (Asia Pacific)    | 06 11 2008 14:41:57 +0000
Rating : +1  
perfect example Roma...interesting article
  Commented by  Roma Sinha, SBU/Profit Center Head VFS Global Services Pvt LTd    | 06 11 2008 09:55:49 +0000
Rating : +2  
A wise old Owl lived in an OAK.
The more he saw the ess he spoke.
The less he spoke the more he heard
Now why cant we be like that Bird?

We need to ask this question to oursleves.
Why be a good listener?
To be recognized and remembered
To feel valued
To feel appreciated
To feel respected
To feel understood
To feel comfortable about a want or need

Hearing wis thebaility you are born with but Listening si the skill we learn to use through active participation.

Bottom line is 

DONT HEAR ! LISTEN!!!!!!!!!!!!
Add your comment on "Tips to Improve Listening Skills "

Rate:
Submit
 Found the article "Tips to Improve Listening Skills "  interesting ?  Share with your connections and communities  
Post Your Resume Now !
Viewers also viewed
Yes vs No
 
131 referals 16 arguments, 579 views
Today everyone is talking about the Retail boom and reports also say that the last months sales...
 
84 referals 7 arguments, 556 views
Dear friends, I want to ask you people whether one should go for Franchise or start a business...
 
0 referals 12 arguments, 323 views
more...  
Recent Knowledge (72)
Hi All, Came across a nice artical, thought beneficial for all HR professionals : What else does...
 
30 referals 26 comments, 1802 views
Today i saw a post on yahoo : http://in.lifestyle.yahoo.com/10-ideal-habits-better-lifestyle-074...
 
648 referals 10 comments, 379 views
  This is an ‘untold story’ from Mahabharat, published in a Sanskrit Magazine, many years ago....
 
2246 referals 42 comments, 992 views
more...  
Sponsored Jobs
More From Author
Important Terms/words which are frequently used, one should know :-   Market Skimming :- A pricing strategy wherein a firm charges premium prices and attracts customers less concerned with price than service assortment and status. Markup :-  The...
Important Terms/words which are frequently used, one should know :-   Markdown percentage :- A control tool used by buyers. It is calculated by dividing total Rupee markdowns by total sales. E.g. if total Rupee markdown is Rs 100,000 and Total...
Important Terms/words which are frequently used, one should know :-   Markdown :- A reduction in the original retail price, primarily taken for clearance of end of season merchandise or for promotional reasons.
more...