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Industry : FMCG/Foods/Beverage Functional Area : Communication
Activity:  12 comments  378 views  last activity : 08 12 2010 16:16:47 +0000
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So many people all around the world have great ideas, products and services. And yet some businesses do well, and some fail.

What separates the businesses that starve from the businesses who feast?

For the answer, we turn to another way people have been setting their feast table for hundreds of years: fishinghttp://www.fs.fed.us/r4/dixie/recreation/fishing/Fishing_Cartoon_02tra.gif

Landing a fish, just like landing a customer, requires strategy and know-how if you’re going to come home successful.

Here are some ways to land the catch of the day.

 

1. Know what you’re after

In fishing, you always use the best bait possible for the particular type of fish you’re after.

So many times clients come to me and say, “I don’t have a target market”. They’re always wrong.

At a minimum, you should understand:

  • The problems your customers have
  • Their buying habits
  • Their potential objections to your product
  • Where they go to find information
  • What influences them (their heroes and idols, TV shows they watch, websites they enjoy, magazines they read, etc.)
  • What their core demographics and psychographics are

Even if your product “appeals to everyone,” typically 20% of your audience will generate 80% of your revenue. Your job is to figure out who those 20% are, so you can find the kind of bait that appeals most to those customers.

Bait that works for trout won’t necessarily let you land a great white shark.

 

2. Know where to fish for your customers

Determining the right fishing location can be the difference between a successful fishing trip and going hungry.

Knowing the places where your customers hang out online gives you a much greater chance for marketing success. Figure out which sites your customers frequent and you’ll have a much better chance of reeling one in. Try seeking out:

  • Blogs they read
  • Forums they participate in
  • Social networking sites and other membership groups
  • Entertainment or other non-work related sites

You don’t want to use a top water lure if the fish you want are feeding on the bottom.


3. Be aware of your competition

All fishermen guard their secrets closely, but newcomers can still pick up plenty of tricks by watching what their competition does.

I’m not saying it’s smart to copy your competitor exactly. “Me-too” marketing doesn’t work.

But learn from them and get a feeling for the overall marketplace you’re in. Incorporate those insights into your own marketing and content strategy.

By analyzing your competitors you can also figure out how you can position your brand to stand out from the crowd.


4. Use good bait

When you’re hoping to catch a fish standing side by side with a row of other fishermen, you have to make sure your bait is the most appealing fish food dangling the water. Otherwise, that fish is liable to go for one of your neighbor’s hooks instead.

Consumers have lots of options and offers dangling in front of them in any marketplace. You’ve got to have some pretty juicy bait to stand out from that crowd.

So what makes good customer bait?

  • Magnetic headlines
  • Compelling images
  • Content that’s valuable in its own right
  • An attractive niche that makes your customer feel “this is for people like me”
  • Easy-to-swallow landing pages

 

5. Setting the hook

Just because a fish bites doesn’t mean you can reel it in. Many a marketer has a woeful tale about the big one that got away.

Once a customer is interested and bites by clicking through to your sales page, you have to set the hook by making an offer that’s so great it’s practically unfair.

 

6. Forget catch and release

Remember, it’s a lot easier and more profitable to re-sell an existing customer than acquire a new one.

So if you land a big fish, keep it! Don’t throw it back for someone else to catch.

Re-marketing, high-quality affiliate offers, and up-sells are great for keeping the customers that you currently have, instead of letting them drift back into the stream for some other savvy marketer to reel in.

 

7. Test the waters

Fishermen often track different variables, like what time of day they went fishing or what bait they used. They measure their results over time to figure out the smartest way to get certain fish.

Similarly, in marketing it’s always wise to test various aspects of your marketing campaign. Measure your results to see what works best, and track your results over time.

Try different images, headlines, or layouts to see which one maximizes time spent on your site, lowers bounce rate, and produces the best ROI.

 

8. Don’t get discouraged

Some days the fish just aren’t biting.

Sometimes you are not going to be as successful as you’d like, but it’s a process. Continue to educate yourself about business and marketing, keep analyzing your competitors, keep talking to your customers and refining your message.

Keep going and don’t get discouraged. Tomorrow’s the day you’ll get the big one.


9. Partner up to get a bigger catch

Fishing with a buddy helps you to both cover more water and come home with a bigger catch than usual.

If you’re hoping to land more customers than you’ve ever reeled in on your own, find a partner. By knowing your own skill set, you’ll be able to effectively select partners that complement your skills. This strategy can also help you get bigger customers than you could have handled on your own.

 

10. Enjoy the trip

It’s definitely a lot more fun to catch the big one than to see it get away, but no matter what happens, remember to enjoy yourself.

Entrepreneurship is a lot like fishing. Even when it’s not going as well as we’d like, it’s still a privilege to be able to spend our days doing it.

 

So, what do you think...do you have any other idea???

 Top Comment : Rathin Deb   | 07 30 2010 13:25:14 +0000
Excellent Namrata I think by this way others will close down since all the customer will visit you only. A very good write up. Thanks.
 
12 comments on "Top Ways To Land More Customers..."
  Commented by  Khalyann, Sr. Executive - Marketing, Amara Raja Batteries Limited    | 08 13 2010 06:36:34 +0000
good insight
  Commented by  Pranav Jha, Senior Manager (Sales & Marketing)Telcon    | 08 10 2010 16:53:05 +0000
Good One Namrata . Also the marketer has to keep in mind that every day is not Diwali & hence & many a times weather turns unfavourable for fishing . Its advisable to turn to different fishing ground or come another day with more resolve.
  Commented by  s.baalu, SALES,MARKETING,FINANCE,ADMINISTRATION CONSULTANT, DASPAN INDUSTRIES LTD    | 08 10 2010 13:51:31 +0000
THANKS NAMRATA FOR USEFUL WRITEUP.
  Commented by  Arindom Borah, Sales Manager, Confidential    | 08 05 2010 06:55:12 +0000
Rating : +1 
Hi Namrata,
Sorry for the belated appreciation-that was a fantastic post,
Here are a couple of other points, written in the same manner


11. Try to get exclusive fishing rights in that area.

When you win over a new customer, you hold an advantage for some time with that customer. Use that time to strengthen your relations with the customer. Your aim should be such that the customer directly contacts you the next time he faces the problem or has any related requirements, not the competition.

12. When the fish ain’t biting, it’s time to go home:

There are times when you find the customer busy over something else. After all, he buys a lot of different items, not merely the type you sell. He may give you an appointment out of politeness but do not give him the usual sales pitch about some new products this time. Recognize his preoccupation and tell him that you will come back a different day. You will further gain his respect and he will owe you one
  Commented by  RAMACHANDRAN NURANI, DIRECTOR, MEDILEAVZ (INDIA) LTD    | 08 04 2010 08:37:28 +0000
Rating : +1 
" Landing Customers" gives the impression of Customers being a gullible community ready to be exploited by marketers.

In fact, the whole exercise of marketing starts with focus on the Target Group- a well-defined Target Group for whom the Product/Service offers maximum Value by solving their unsolved problem or addressing an unaddressed need. 

The excellence in communicating with this Target Group re: the Product/Service package  
results in a "Demand Pull" rather than a "Product Push". So "landing customers" is not by accident. It is by design .  




   



 
  Commented by  Sanjay, Sr. Client Partner, FranklinCovey South Asia    | 08 03 2010 05:49:30 +0000
Rating : +1 
Excellent!!!! This topic has reminds me a group discussion which we had a year ago.. 

It’s like, if you have pet pigeons and you nourish them cautiously and protect them from any danger, feed them well. You always wish to see them healthy and fly high.
Whenever they land, they land with other pigeons and birds too.
So what is it? 
The reason of landing of other birds and pigeons is the sense of getting food and extra ordinary care. 
So this small observation tells us that you retained your old clients, ready with the right product /solution at the right time, and maintain the approach of “Client Success”. The new clients will automatically land up.

Lot of Marketing people may know this “NPS = Promoters – Detractor”

NPS= Net Promoter Score – Who recommend your business/Services to others

Also by doing this survey you can actually predict or take out the average number of foot falls at your business.
  Commented by  G.Ramana Prasad, Sales/BD Manager, INTERACTIVE DATA SYSTEMS PVT. LTD    | 08 02 2010 06:35:47 +0000
Rating : +2 
That is too good and very directive...you have to be clear in what you want and what you can deliver.
  Commented by  Ravindra Sharma, Managing Consultant, CHEF-India    | 08 02 2010 06:34:31 +0000
Nice one Namrata, 
Yet do not agree trapping or hooking is the right expression.Retention is much more important in my opinion.
  Commented by  NATTERAJA R. ARIKRISHNAN, Area Sales Manager, HPL INDIA LTD, CHENNAI    | 07 31 2010 15:35:02 +0000
Thanks for the referral Mr.Namrata, nice one..
  Commented by  Diwakar Tiwari, Sr. Manager, THE Arvind LTD    | 07 31 2010 11:45:04 +0000
Good write up. Thanks.
  Commented by  sudhakar, National Head, A& T Networking Sysstems(P) Ltd    | 07 30 2010 16:13:16 +0000
Rating : +1 
what u can incorporate as the 11th point is Mystery Marketing
  Commented by  Rathin Deb, Resident Manager, Tower Infotech Ltd.    | 07 30 2010 13:25:14 +0000
Rating : +2 
Excellent Namrata I think by this way others will close down since all the customer will visit you only. A very good write up. Thanks.
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