Wanna Manage Your Brand On The Web!!

Hi Frnds I thought of sharing this wonderful article which talks about managing brand on the web, which many of us actually don't know....So, happy reading

Brand management in the current era means not just keeping an ever-present eye on the social web, but also engaging in meaningful ways with brand advocates and detractors. Professionals in the field have come to accept social media as crucial to their jobs, but most know that managing a company’s brand on the web is so much more than setting up shop on social sites like Twitter  and Facebook .

Here we’ll give you an inside look at the strategies of avant garde industry leaders who’ve spent years figuring out how to move beyond social media hype and implement practical management practices into their daily work routines.

Brad Nelson, Jeremy Thum, Joel Price, Joel Frey and Bowen Payson are all marketers behind big brand names. They’ve done the dirty work. Their lessons and words of wisdom range from finding ways to unify digital assets to knowing your niche, and each tip should be heeded by those looking to follow in their footsteps.

1. Let Someone Else Say It

Starbucks is at the forefront of mastering the social web. The company is one of the most popular brands on Facebook, is adept at social media to drive foot traffic to stores, is a beta tester for Twitter’s Promoted Tweets platform and was the first big brand to offer a nationwide Foursquare special.

Product Manager Brad Nelson is often the genius behind the company’s online and social media initiatives, he’s also the primary person behind the brand’s very popular Twitter account. Much of his day-to-day responsibilities involve online brand management, and as such he’s learned that sometimes the best way to say something on the social web is to, “have someone else say it.”

2. Unify Digital Properties

Any online or social media brand manager has more than a single audience to worry about. There’s the company website, corporate blog, Twitter account, Facebook Page, YouTube  channel, Foursquare  presence and so on and so forth. Staying competitive in today’s social media landscape means setting up shop where your fans are.

While the go-where-the-people-are strategy is an effective way to reach more brand fans, it’s also the quickest way to dilute the brand as a whole. That’s why as the Director of Interactive Marketing for the Chicago Bulls, Jeremy Thum says that the company is now focused on unification and tying together each of the disparate online identities.

Part of the unification process has been to build BullsConnect — a custom commenting platform with Facebook integration — to create a singular login and commenting experience across their online properties. In the future, they’ll be incentivizing fan activity with a Chicago Bulls points-based loyalty system to draw attention to this unification initiative. Moving forward the team will also work to bring a “Lite” version of BullsTV to their Facebook Page, as well as use it to spruce up their “dormant YouTube channel.”

3. Leave Your Ego Behind

Social media is very much an ego-driven space. The most successful social media platforms use ego and game mechanics to drive engagement, and both people and brands are often measured in fans and followers. Success is often attributed to retweets, likes, shares and various other influence metrics.

With so much of what happens on these sites fueled by this type of behavior, brands need to be careful when it comes to the employees they trust to represent them online. Social media staffers need to leave their egos behind, says Joel Frey, Travelocity’s senior public relations manager.

Frey’s policy is to, “treat my interactions with customers on social media as I would with any media interview: I get to the point, I tell the truth and I recognize that a customer’s time is valuable and that it’s important to help them get their issue resolved as fast as possible.”

4. Know Your Niche

Like Starbucks, Virgin America is one of a select group of brands testing Twitter’s Promoted Tweets advertising platform. Shortly after the platform first launched in March, the company made a bold decision to announce its expansion to Toronto, Canada entirely through Twitter, using Promoted Tweets to help spread the word.

Clearly, Virgin America felt confident enough in their online brand management skills to pinpoint Twitter as the right medium for their big announcement. Online Marketing Manager Bowen Payson attributes this confidence to the company’s ability to understand their online customer base well enough to reach them in the right ways.

5. Don’t Wallow or Gloat

Social media is exploding in the world of sports. Athletes and teams are savvy to social mediums that inspire fan-reaction, and fans are finding that their voices are amplified with the help of Twitter, Facebook and their online friends.

Sports fans are an enthusiastic bunch to say the least, and this enthusiasm tends to swell when a team or player is either doing remarkably well or dreadfully underperforming. No one knows this more than the social media manager for a professional sports team. As the San Diego Chargers’ Manager of Internet Services, Joel Price regularly faces emotional outbursts of both love and hate from Chargers fans.

“In sports, you win, you’re beloved. You lose, you can’t do anything right,” says Price.

Price admits that often times the social media team is tasked with trying to bear the weight of a win or loss and “carry everything on their shoulders,” an overwhelming endeavor to say the least. To counteract that pressure, Price advises others to, “Realize you’re the conduit to the organization or company. Some issues can’t be resolved by you, accept it.”

“Emotions run very high in the sports business and nasty things will be said. You might not be able to change everything that people would like, but by at least paying attention, you’ll gain respect for the brand you manage.”

The same strategy should be applied to moments of greatness according to Price. “When you win those big games don’t gloat. Leave that for the fans.”

So, Guys whats your view on managing brand online....please share...