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Many retail organization have started instructing there employees to spend less time with each customer so that he could be more 'productive; as footfalls in most of the markets/ malls have decreased, as compared to last year. However, is it true that handling more customers at one time and does not able to satisfy any of them can make them more productive? It will affect CSI; your loyal customers will go away and definitely on moral of the staff. What is the first thing you can you do to ensure that your customers are happy and loyal? You need to make sure that you have happy, loyal employees. There is a direct correlation between employee and customer satisfaction. Happy employees...
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Anil Maindola
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| 4 years ago
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yes...definately its a very gud article..to get satisfactory results in any organisation you need get your employees satisfaction level up aswell....
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Sarada M
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| 4 years ago
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Nice one..This article must be circulated to unhappy employees:-)
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Jagannath Gaikwad
| Commented
| 4 years ago
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Hi Alok, It is an innovative idea of man management. Keep it up! The article will be very effective, if suppotred by practicle examples for each approach coverd in the article.
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Trends: "Happy Employees = Happy Profits" deleted from your view.
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Generally the problem has been of technical folks thinking BA as a career progression with somewhere the feeling that as one progress one does less of technology and more of business. This makes them treat BAs as competitors... I absolutely agree. What I found peculiar in my experience was that I began in production support, spent time as a report developer and data analyst and then moved in to a technical BA role. As soon as my job description read 'business analyst' the same people that I had worked with over the years began to exclude me - since BAs are the bridge between business and IT - their ownership becomes an issue in any project - if IT owns them with all the prejudices which I m...
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Jagannath Gaikwad
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| 4 years ago
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i fully agree with your eveluation of BAs role. i have been providing business process solutions to different industries usung different technologies. It did not really matter, though in some cases technical knoledge might give some advantage to...
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Insight: "the role of business analyst" deleted from your view.
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