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Jaiganesh Ramendran Process Lead, Sundaram BNP Paribas Fund Services Limited
 
Jaiganesh Ramendran's Profile
Jaiganesh Ramendran
Process Lead, Sundaram BNP Paribas Fund Services Limited
Sundaram BNP Paribas Fund Services Limited
confidential
confidential
Chennai, India
Toostep 
Professional summary

Handling team of 40 members.  Priortize the transactions according to the requirements. 

Created internal training module and fun at work.
Jaiganesh Ramendran's Experience
Current :

Process Lead, Sundaram BNP Paribas Fund Services Limited
Asset Management

Working from 2008

Brief summary :

We work on Mutual Fund related stuff and it involves lot of financial impacts.

Prioritize according to the workqueue and deliver the best out of industry

Previous :

Sundaram BNP Paribas Fund Services
Chennai

Worked from 2008 to 2012

Brief summary :

Oct08 - Till Date Sundaram BNP Paribas Fund Services, Chennai Process Lead Major Highlights: Conducively overcame the pilot phase and migration phase. Successfully led the Operations Team comprising of 50 Process Associates, Senior Associates and Team Leads. Actively provided assistance to the Business Process Manager and rendered data driven approach for pending issues. Pivotal in preparing MIS reports, providing the same to Management, Recon and Customer Service Team on a daily basis. Monitored the project through specially designed software. Played an instrumental role in analysing the individual productivity of the Team Members and providing feedback. Efficaciously prepared FMEA Data and assisted the Process Manager in identifying the risk areas and providing solutions. Attended the LEAD training to improvise leadership abilities. Conducted Internal Audit Check along with the Concurrent Audit. Imparted training to the Associates on Analysis and Quicker Processing. Received a Best Team Player award in the 2010.

Previous :

Team Lead, ficeTiger Database Systems Pvt Ltd.
India

Worked from 2003 to 2011

Brief summary :

A competent professional with over 4 years of rich experience in Operations Management, process Management, Customer Relationship Management and team Management. Presently working with OfficeTiger Database Systems India Pvt Ltd. as Team Lead. Deftness in handling overall functioning of processes and implementing processes in line with the pre-set guidelines. Proficient in managing and leading teams for running successful process operations and experience of developing procedures, service standards for business excellence. Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and effective crisis management. Areas of Expertise Operations Management Framing work direction and plan for the associates after thorough assessment of their capabilities and coordinating daily operations with the mentors. Preparing and presenting various weekly/monthly MIS reports pertaining to process/productivity. Implementing new process to achieve maximum efficiency in various operation; spearheading process in improvement initiatives. Setting up targets, SOP and SLA, preparing a track of call logs on a weekly basis (regarding Project Queries), maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process. Process Management Mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines; spearheading process transition initiatives. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Managing database and making Roster for the entire process and generating MIS on a regular basis. Devising and implementing effective measures to reduce errors and improve quality. Customer Relationship Management Mapping clients, identifying improvement areas and implementing measures to maximize customer satisfaction levels. Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processes. Team Management Managing team functions viz. manpower planning, recruitment and selection, induction, performance appraisal, training, etc. Leading, mentoring and monitoring the performance of team members to ensure efficiency in process operations and meeting of individual and group targets. Providing direction to the Knowledge Engineering team to mine data and provide feedback to clients on improving customer experience, reducing call volumes and cost to the client. Organisational Experience Since Aug03 with Office Tiger Database Systems India Pvt Ltd. as Team Lead

Previous :

Chennai Team Lead, RR Donnelley India Outsource Pvt. Ltd.
Chennai

Worked from 2003 to 2008

Brief summary :

Aug03 - Sep08 RR Donnelley India Outsource Pvt. Ltd., Chennai Team Lead Major Highlights: Successfully handled 30 FTEs Processing Team. Efficaciously steered manpower allocation based on projects and deadlines. Played an instrumental role in ensuring proper team coordination for timely delivery and accuracy, facilitating cooperation amongst cross functional teams. Administered the maintenance of roster for the team members. Pivotal in preparing weekly and monthly reports and providing the same to the management and clients. Worked in coordination with the Managers for taking care of operational and technical issues. Stellar in ensuring timely escalation reporting and documentation of service recovery. Attained the title of Best Performer of the Quarter and Achievers Award. Earned appreciation from the management for implementing new process. Prepared a training module to the down the Line Associates. Successfully conducted Internal Audit Check and introduced Post Quality. Played an instrumental role in automating the MIS system with the assistance of development team. Received appreciation from the client. Previous Assignments

Previous :

Chennai Accounts Executive, Triway Forwarders Pvt. Ltd.
Chennai

Worked from 2002 to 2003

Brief summary :

Jun02 - Jun03 Triway Forwarders Pvt. Ltd., Chennai Accounts Executive Edification MCS (Corporate Secretaryship) DG Vaishnav College, Location 2001 B.A. (Corporate Secretaryship) Sindhi College, Chennai 1999 Professional Enhancements: AMFI (Basic Module) from National Stock Exchange, Chennai in 2010.

Jaiganesh Ramendran's Education

nil
M.A
India
From 1999 to 2001
Recommendation
Worked with Jaiganesh Ramendran at frac | Recommended 2 years ago
Varsha has the ability to deliver the quality of output and bring out various ways to initiate it and make it a success
 
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Jaiganesh's communities
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Jaiganesh's contributions
Are the government is ready to take this issue and bring back the money and solve the poverty problems and going to clear the debts of Indian governments.
T -Transformation or Transfer of knowledge about the subject sharing with team members. E -Energetic A -Attitude & Acceptance M -Motivation & Morale. W-workforce O-Observation R-Recognition K-Knowledge of the subject or the project the associates are...
To manage a projeect one has to look into various ways and the type of verticals he is going to use. 1.Type of a Project 2. Design and Layout of the Project 3. Budgeting 4. Manpower Resources 5. Productivity Quality 6. Time Management 7. Risks...
You would have enjoyed all the privileges given by the company.  During your crisis company or your team manager would have helped you in difficult situations this time you need to be loyal to your company.
 
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