JOB TITLE : NOC Engineer
JOB Location : Bangalore.
Duties
• Perform first-tier troubleshooting using tools and utilities to resolve system/network performance and related system/network issues.
• Coordinate and implement network software and hardware upgrades with the Network Operations and Development teams.
• Install operating system software, patches, and upgrades.
• Configure, optimize, and fine-tune monitoring systems.
• Proactively work to refine documentation of systems/network, troubleshooting guides, policies, and procedures.
• Work with the Network Operations team and Application Support Engineers to ensure maximum uptime of the system.
Required Skills/Experience
• Solid background in the administration of Windows-based servers and networks.
• Windows 2003 servers, IIS 6.0, SQL Server, or other web services.
• Strong troubleshooting skills.
• A keen analytical and structured approach to problem solving.
• Willingness to learn in a fast-paced environment.
• Strong communication skills.
• Excellent documentation skills.
• Proven ability to work independently.
• A dedication to customer satisfaction.
• Schedule flexibility with ability to work non-standard business hours
Desired Skills/Experience
• Familiarity with various monitoring tools such as HP SIM, SiteScope and GOMEZ a plus.
The NOC Engineer will be responsible for monitoring, break-fix and other operational duties as assigned. Duties will be diversified in Network and System
