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DATA ENTRY OPERATOR - Job Bangalore
Company Profile: Our Client is a Financial Planning Company working with individuals in helping them to manage their personal finances. They deal with a whole range of financial products including Mutual Funds, Insurance, Bonds, General Insurance etc. They are now looking for: ...
Updated:
2011-Sep-07 11:10 AM
By: Hitech PlacementsIndustry: Industrial Products/Heavy MachineryRole: Data Entry Operator
Experience Level: 1.0 to 2.0 yrsLocation: Bangalore (India)
Employer:
A Client of HITECH PLACEMENTS
Keywords: Data Entry Operator Data Handling Efficient Accurate at Work Meet Deadlines Complete Tasks
•6 - 8 yrs of TIBCO BW experience. •TIBCO experience including Depth of Knowledge on TIBCO business works, EMS, Rv, ADB, File adapter Should have hands on experience in creating and using webservices. •Ability to Design technical solutions in line with the requirements. •Experience in leading team. •Experience in leading the discussion with client team. •Experience on TIBCO Admin and deployment •Experience and deep knowledge of SDLC processes. •Must be a self-starter & independent contributor o Ability to multi-task and prioritize work. •Strong organizational skills and attention to detail. •Ability to perform design/code reviews emphasizing completeness and performance. •Good written and oral communication skills, creativity and innovation, and the ability to lead a team in a fast-paced distributed team environment. Communication skills are good.
Required hard core experience on C++ skills on the unix environment, job requires frequent interaction with the client. Domain knowledge on Payment is a great asset
Updated:
2012-Apr-24 06:01 AM
By: ICS Consultancy ServicesIndustry: ITRole: SSE,TL,AM
Experience Level: 3.5 to 7.5 yrsLocation:
Orchestration Modelling, Order Modelling, Process/Task Modelling, Inter Cartridge communication, OSM (Order Service Management), Leading IT Services Company
ob Description: OSM Basics + Configuration ( like Service Order Management, Orchestration Modelling, Data Dictionary, Order Modelling, Process/Task Modelling, Inter Cartridge communication, OSM Deployment) + Good OSM Architecture and Functional skills. Knowledge on the following areas - 1....
Updated:
2012-May-12 11:21 AM
By: Inspire Consultancy ServicesRole: OSM (Order Service Management)
Experience Level: 7.0 to 12.0 yrsLocation: (India)
Keywords: Orchestration Modelling Order Modelling Process/Task Modelling Inter Cartridge communication OSM Deployment
Good communication skills, email management, Data Management, Travel Management, Good personality, Multi tasking, General Administrative duties, Team Assistant, A global management consulting firm, Mumbai
Email management, Data Management , Travel Management and other General Administrative duties
Updated:
2012-May-14 06:35 AM
By: Character SketchesIndustry: Management & Strategy ConsultingRole: Team Assistant
Experience Level: 0.5 to 2.0 yrsLocation: Mumbai (India)
Keywords: Good communication skills email management Data Management Travel Management Good personality Multi tasking General Administrative duties
ADMIN CO-ORDINATOR - Job Bangalore
ADMIN CO-ORDINATOR Education: Graduate. Experience: 2 - 3 years of Experience. Job Description: * Experience in Admin And Coordination Tasks Good Communication Skills. * Handle the Profile of Front-Office Reception, Travel, Supervising House-Keeping, Stationery, * Taxi,...
Updated:
2011-Sep-19 10:08 AM
By: Hitech PlacementsIndustry: Industrial Products/Heavy MachineryRole: Admin And Coordination
Experience Level: 2.0 to 3.0 yrsLocation: Bangalore (India)
Employer:
A Client of HITECH PLACEMENTS
urgent Incident Management job India
Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:
2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:
Employer:
IT MNC Company
Keywords: Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified
urgent Incident Management vacancy India
Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:
2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:
Employer:
IT MNC Company
Keywords: Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified
urgent Incident Management job openings India
Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:
2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:
Employer:
IT MNC Company
Keywords: Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified
Incident Management specialist job
Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:
2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:
Employer:
IT MNC Company
Keywords: Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified
urgent Incident Management opening India
Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:
2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:
Employer:
IT MNC Company
Keywords: Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified
Incident Management
Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:
2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:
Employer:
IT MNC Company
Keywords: Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified
urgent vacancies in Incident Management India
Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:
2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:
Employer:
IT MNC Company
Keywords: Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified
positions open in India location for Incident Management
Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:
2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:
Employer:
IT MNC Company
Keywords: Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified
urgent Incident Management jobs in India
Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:
2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:
Employer:
IT MNC Company
Keywords: Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified
urgent Incident Management openings in India
Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:
2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:
Employer:
IT MNC Company
Keywords: Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified
urgent Incident Management job openings in India
Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:
2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:
Employer:
IT MNC Company
Keywords: Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified
urgent Incident Management vacancies in India
Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:
2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:
Employer:
IT MNC Company
Keywords: Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified
urgent Incident Management job India
Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:
2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:
Employer:
IT MNC Company
Keywords: Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified
urgent Incident Management opening India
Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:
2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:
Employer:
IT MNC Company
Keywords: Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified
urgent Incident Management vacancy India
Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:
2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:
Employer:
IT MNC Company
Keywords: Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified
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