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Vacancies for Development Manager in Hyderabad

Vacancies for Development Manager in Hyderabad

• Provide leadership to the Business Intelligence & Reporting team of Transportation. • Collect requirements, analyze, develop & deploy solutions that will satisfy business and customer needs. • Work with multiple stakeholders across geographies to ensure Transportation performance is measured...
Updated:  2011-Oct-21 11:11 AM
By: Innovision Inc.Industry: IT ProductsRole: Development Manager - BI
Location: Hyderabad 
 
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Hyderabad IT Jobs - Development Manager

Hyderabad IT Jobs - Development Manager

• Provide leadership to the Business Intelligence & Reporting team of Transportation. • Collect requirements, analyze, develop & deploy solutions that will satisfy business and customer needs. • Work with multiple stakeholders across geographies to ensure Transportation performance is measured...
Updated:  2011-Oct-21 11:11 AM
By: Innovision Inc.Industry: IT ProductsRole: Development Manager - BI
Location: Hyderabad 
 
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Java - Development Manager Opening in Hyderabad

Java - Development Manager Opening in Hyderabad

• Provide leadership to the Business Intelligence & Reporting team of Transportation. • Collect requirements, analyze, develop & deploy solutions that will satisfy business and customer needs. • Work with multiple stakeholders across geographies to ensure Transportation performance is measured...
Updated:  2011-Oct-21 11:11 AM
By: Innovision Inc.Industry: IT ProductsRole: Development Manager - BI
Location: Hyderabad 
 
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Vacancies for Developement Manager (Java/C++) in Hyderabad

Vacancies for Developement Manager (Java/C++) in Hyderabad

• Provide leadership to the Business Intelligence & Reporting team of Transportation. • Collect requirements, analyze, develop & deploy solutions that will satisfy business and customer needs. • Work with multiple stakeholders across geographies to ensure Transportation performance is measured...
Updated:  2011-Oct-21 11:11 AM
By: Innovision Inc.Industry: IT ProductsRole: Development Manager - BI
Location: Hyderabad 
 
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Openings BMC Remedy jobs

Openings BMC Remedy jobs

Our Client  is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Kindly update your profile on...
Updated:  2011-Jun-16 06:28 PM
By: ICS Consultancy ServicesIndustry: IT ServicesRole: Software Developer
Experience Level: 3.5 to 15.0 yrsLocation: Bangalore Chennai Gurgaon Mumbai Pune Hyderabad  (India)
 
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MIS Executive for HR Department for an IPC

MIS Executive for HR Department for an IPC

Creating and maintaining reports in Excel that allows the company to get information on daily business activities. Preparation of monthly Performance Status Reports to Senior Management Collate, Analyze and Present company performance details quarterly and half yearly. Provide information to...
Updated:  2012-May-19 05:34 AM
By: KNR MANAGEMENT CONSULTANTSIndustry: Facilities Management, Infrastructure, Property Management, Telecom/ISP, Human Resources (HR) Consulting, Hospitality, Transportation/Aviation, Banking, Oil & Gas, Power, Management & Strategy ConsultingRole: MIS Executive
Experience Level: 1.5 to 3.0 yrsLocation: Mumbai  (India)
 
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Job : Web applications using .NET technologies with 5+ years for Bangalore

Job : Web applications using .NET technologies with 5+ years for Bangalore

Responsibilities Develop /package and deliver BI services offerings, Consult with clients on business needs, translate business needs into analytics/reporting requirements and ensure successful delivery of client reporting. Develop web applications using .NET technologies Maintain Sharepoint...
Updated:  2011-May-20 12:27 PM
By: SphereheadIndustry: Communications and Networking, IT Products, IT ServicesRole: SQL.Net Developer
Experience Level: 5.0 to 10.0 yrsLocation: Bangalore  (India)
Employer:  Spherehead 
 
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Job : SQL.Net Developer with 5+ years for Bangalore

Job : SQL.Net Developer with 5+ years for Bangalore

Responsibilities Develop /package and deliver BI services offerings, Consult with clients on business needs, translate business needs into analytics/reporting requirements and ensure successful delivery of client reporting. Develop web applications using .NET technologies Maintain Sharepoint...
Updated:  2011-May-20 12:25 PM
By: SphereheadIndustry: Communications and Networking, IT Products, IT ServicesRole: SQL.Net Developer
Experience Level: 5.0 to 10.0 yrsLocation: Bangalore  (India)
Employer:  Spherehead 
 
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urgent Incident Management vacancy India

urgent Incident Management vacancy India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
 View Job
urgent Incident Management jobs in India

urgent Incident Management jobs in India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
 View Job
urgent Incident Management vacancies in India

urgent Incident Management vacancies in India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
 View Job
urgent Incident Management vacancy India

urgent Incident Management vacancy India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
 View Job
urgent openings Incident Management in India

urgent openings Incident Management in India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
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immediate reqirements for Incident Management India

immediate reqirements for Incident Management India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
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vacancies open in India location for Incident Management

vacancies open in India location for Incident Management

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
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immediate openings Incident Management in India

immediate openings Incident Management in India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
 View Job
Incident Management job India

Incident Management job India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
 View Job
immediate reqirements for Incident Management India

immediate reqirements for Incident Management India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
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openings Incident Management in India

openings Incident Management in India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
 View Job
Incident Management vacancy India

Incident Management vacancy India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:09 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
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