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Incident Jobs

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Incident Management

Incident Management

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
 View Job
Incident Management

Incident Management

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:09 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
 View Job
Computer Security Incident Response - TL - Bangalore

Computer Security Incident Response - TL - Bangalore

The primary objective of the CIO Information Technology Risk - Computer Incident Response Team - India Lead - Bangalore, India is to supervise those working for the forensic team in India and lead all IT related investigations within the India GU. This position reports to the Global CIRT Manager....
Updated:  2011-Apr-11 03:16 PM
By: ICS Consultancy ServicesRole: Accent - Infrastructure Security - Computer Security Incident Response
Location: Bangalore 
 
 View Job
Computer Security Incident Response Openings

Computer Security Incident Response Openings

The primary objective of the CIO Information Technology Risk - Computer Incident Response Team - India Lead - Bangalore, India is to supervise those working for the forensic team in India and lead all IT related investigations within the India GU. This position reports to the Global CIRT Manager....
Updated:  2011-Jun-18 04:53 PM
By: ICS Consultancy ServicesRole: IDC Infrastructure Security - Computer Security Incident Response
Location: Bangalore 
 
 View Job
Computer Security Incident Response Openings

Computer Security Incident Response Openings

The primary objective of the CIO Information Technology Risk - Computer Incident Response Team - India Lead - Bangalore, India is to supervise those working for the forensic team in India and lead all IT related investigations within the India GU. This position reports to the Global CIRT Manager....
Updated:  2011-Jun-18 04:53 PM
By: ICS Consultancy ServicesRole: IDC Infrastructure Security - Computer Security Incident Response
Location: Bangalore 
 
 View Job
Computer Security Incident Response JOBS in Bangalore

Computer Security Incident Response JOBS in Bangalore

The primary objective of the CIO Information Technology Risk - Computer Incident Response Team - India Lead - Bangalore, India is to supervise those working for the forensic team in India and lead all IT related investigations within the India GU. This position reports to the Global CIRT Manager....
Updated:  2011-Jun-18 04:41 PM
By: ICS Consultancy ServicesRole: Infrastructure Security - Computer Security Incident Response
Experience Level: min 3.0 yrsLocation: Bangalore 
 
 View Job
Computer Security Incident Response Openings in Bangalore

Computer Security Incident Response Openings in Bangalore

The primary objective of the CIO Information Technology Risk - Computer Incident Response Team - India Lead - Bangalore, India is to supervise those working for the forensic team in India and lead all IT related investigations within the India GU. This position reports to the Global CIRT Manager....
Updated:  2011-Jun-18 04:33 PM
By: ICS Consultancy ServicesRole: Infrastructure Security - Computer Security Incident Response
Experience Level: min 3.0 yrsLocation: Bangalore 
 
 View Job
Computer Security Incident Response - SSE - Bangalore

Computer Security Incident Response - SSE - Bangalore

The primary objective of the CIO Information Technology Risk - Computer Incident Response Team - India Lead - Bangalore, India is to supervise those working for the forensic team in India and lead all IT related investigations within the India GU. This position reports to the Global CIRT Manager....
Updated:  2011-Apr-11 03:16 PM
By: ICS Consultancy ServicesRole: Accent - Infrastructure Security - Computer Security Incident Response
Location: Bangalore 
 
 View Job
Computer Security Incident Response JOBS in Bangalore

Computer Security Incident Response JOBS in Bangalore

The primary objective of the CIO Information Technology Risk - Computer Incident Response Team - India Lead - Bangalore, India is to supervise those working for the forensic team in India and lead all IT related investigations within the India GU. This position reports to the Global CIRT Manager....
Updated:  2011-Jun-18 04:41 PM
By: ICS Consultancy ServicesRole: Infrastructure Security - Computer Security Incident Response
Experience Level: min 3.0 yrsLocation: Bangalore 
 
 View Job
Computer Security Incident Response Openings in Bangalore

Computer Security Incident Response Openings in Bangalore

The primary objective of the CIO Information Technology Risk - Computer Incident Response Team - India Lead - Bangalore, India is to supervise those working for the forensic team in India and lead all IT related investigations within the India GU. This position reports to the Global CIRT Manager....
Updated:  2011-Jun-18 04:33 PM
By: ICS Consultancy ServicesRole: Infrastructure Security - Computer Security Incident Response
Experience Level: min 3.0 yrsLocation: Bangalore 
 
 View Job
role for incident Manager

role for incident Manager

The Incident Manager role will involve but is not limited to - Knowledge “owner” of the customer base under management by this specific role - Ensure all staff working on the customer segment are fully knowledgeable, and have access to information - Take ownership of major incidents for any...
Updated:  2012-Mar-20 10:08 AM
By: Asterion Consulting Private LimitedIndustry: Telecom/ISPRole: Incident Manager
Experience Level: 7.0 to 11.0 yrsLocation: Mumbai  (India)
 
 View Job
Computer Security Incident Response Jobs in Bangalore

Computer Security Incident Response Jobs in Bangalore

SAP ABAP HR
Updated:  2011-Nov-01 07:10 AM
By: ICS Consultancy ServicesRole: Security & Risk Infrastructure Security TL
Experience Level: 3.0 to 10.0 yrsLocation: Bangalore (India)
Employer:  Client of ICS Consultancy Services 
 
 View Job
Computer Security Incident Response Jobs in Bangalore

Computer Security Incident Response Jobs in Bangalore

SAP ABAP HR
Updated:  2011-Nov-01 07:09 AM
By: ICS Consultancy ServicesRole: Security & Risk Infrastructure Security SSE
Experience Level: 3.0 to 10.0 yrsLocation: Bangalore (India)
Employer:  Client of ICS Consultancy Services 
 
 View Job
Computer Security Incident Response Jobs in Bangalore

Computer Security Incident Response Jobs in Bangalore

SAP ABAP HR
Updated:  2011-Oct-31 05:41 AM
By: ICS Consultancy ServicesRole: Security & Risk Infrastructure Security TL
Experience Level: 3.0 to 10.0 yrsLocation: Bangalore (India)
Employer:  Client of ICS Consultancy Services 
 
 View Job
Computer Security Incident Response Jobs in Bangalore

Computer Security Incident Response Jobs in Bangalore

SAP ABAP HR
Updated:  2011-Oct-31 05:41 AM
By: ICS Consultancy ServicesRole: Security & Risk Infrastructure Security SSE
Experience Level: 3.0 to 10.0 yrsLocation: Bangalore (India)
Employer:  Client of ICS Consultancy Services 
 
 View Job
Computer Security Incident Response Jobs in Bangalore

Computer Security Incident Response Jobs in Bangalore

SAP ABAP HR
Updated:  2011-Oct-30 06:58 AM
By: ICS Consultancy ServicesRole: Security & Risk Infrastructure Security TL
Experience Level: 3.0 to 10.0 yrsLocation: Bangalore (India)
Employer:  Client of ICS Consultancy Services 
 
 View Job
Computer Security Incident Response Jobs in Bangalore

Computer Security Incident Response Jobs in Bangalore

SAP ABAP HR
Updated:  2011-Oct-30 06:58 AM
By: ICS Consultancy ServicesRole: Security & Risk Infrastructure Security SSE
Experience Level: 3.0 to 10.0 yrsLocation: Bangalore (India)
Employer:  Client of ICS Consultancy Services 
 
 View Job
Computer Security Incident Response Jobs in Bangalore

Computer Security Incident Response Jobs in Bangalore

SAP ABAP HR
Updated:  2011-Oct-29 05:32 AM
By: ICS Consultancy ServicesRole: Security & Risk Infrastructure Security TL
Experience Level: 3.0 to 10.0 yrsLocation: Bangalore (India)
Employer:  Client of ICS Consultancy Services 
 
 View Job
Computer Security Incident Response Jobs in Bangalore

Computer Security Incident Response Jobs in Bangalore

SAP ABAP HR
Updated:  2011-Oct-29 05:32 AM
By: ICS Consultancy ServicesRole: Security & Risk Infrastructure Security SSE
Experience Level: 3.0 to 10.0 yrsLocation: Bangalore (India)
Employer:  Client of ICS Consultancy Services 
 
 View Job
Computer Security Incident Response Jobs in India

Computer Security Incident Response Jobs in India

SAP ABAP HR
Updated:  2011-Oct-23 06:51 AM
By: ICS Consultancy ServicesRole: Security & Risk Infrastructure Security TL
Experience Level: 3.0 to 10.0 yrsLocation: Bangalore (India)
Employer:  Client of ICS Consultancy Services 
 
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