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Offshore Jobs

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opening as Safety Engineer,Offshore,Mumbai

opening as Safety Engineer,Offshore,Mumbai

Position: Safety Engineer  for Hydrocarbon Upstream SBG*   Key Responsibilities:- —  Prepare response of HSE questionnaires at pre-qualification and pre-bid stage. —  Co-ordination with client for project safety requirements, audits and Documents. —  Visit offshore sites to ensure implementation...
Updated:  2011-Dec-14 07:31 PM
By: IPF Human Resource ConsultingIndustry: Oil & GasRole: "Safety Engineer"
Experience Level: 3.0 to 8.0 yrsLocation: Mumbai (India)
 
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Mainframe Admin - 4 to 7 Yrs - Offshore

Mainframe Admin - 4 to 7 Yrs - Offshore

Mainframe Sys Admin Skills,  COBOL, JCL, VSAM, CTL  M, JOBTRAC, DB2  , ISPF, MVS Work experience Knowledge on CTL M tool  Job Scheduling Scripting Total Years of Experience 4-7yrs Relevant Years of Experience 3yrs
Updated:  2011-Dec-27 12:14 PM
By: Sunxchange ConsultantsIndustry: IT ServicesRole: Mainframe Admin
Experience Level: 4.0 to 7.0 yrsLocation: Offshore (India)

Keywords:  COBOL VSAM JCL

 
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Mechanical Commissioning Engineer  Jobs in UAE

Mechanical Commissioning Engineer Jobs in UAE

Inspect Witness tests for mechanical completion, function tests and acceptance tests equipments during commissioning
Updated:  2011-Jul-08 12:01 PM
By: Veeday ConsultantsRole: Mechanical Commissioning Engineer
Experience Level: 10.0 to 20.0 yrsLocation:   (United Arab Emirates)
 
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Quantitative Research Onshore and offshore jobs Bangalore

Quantitative Research Onshore and offshore jobs Bangalore

  Design and implement financial risk management Portfolio construction models Investor Profiling Asset Allocation Asset and liability modelling Asset location   
Updated:  2011-Oct-01 05:21 PM
By: Asterion Consulting Private LimitedIndustry: Investment BankingRole: Senior Quantitative Research Associate
Experience Level: 3.0 to 7.0 yrsLocation: Bangalore  (India)
 
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The role is suppolsed to be the a Offshore P2P resource- working for solution configuratoin, testing and fix, go live etc. Possibility to come on shore for critical stages, incliding go live support.

The role is suppolsed to be the a Offshore P2P resource- working for solution configuratoin, testing and fix, go live etc. Possibility to come on shore for critical stages, incliding go live support.

The role is suppolsed to be the a Offshore P2P resource- working for solution configuratoin, testing and fix, go live etc. Possibility to come on shore for critical stages, incliding go live support.
Updated:  2012-Apr-24 06:00 AM
By: ICS Consultancy ServicesIndustry: ITRole: SSE,TL,AM
Experience Level: 3.5 to 7.5 yrsLocation:   
 
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1. Strong Knowledge in OBIEE   2. Report Designing and optimization   3. Able to lead Design of data model/schema and data load packages   4 Performance Tuning experience   5 Lead offshore OBIEE Team

1. Strong Knowledge in OBIEE 2. Report Designing and optimization 3. Able to lead Design of data model/schema and data load packages 4 Performance Tuning experience 5 Lead offshore OBIEE Team

Overall 3 – 5 years of exp 2 - 4 years of I&AM experience in deployment, configuration, customization and support using OIM 1 – 2 years of Java / J2EE experience Keywords : OIM or Oracle Identity Manager or Thor or Xellerate Additional KW : provisioning, workflow, approval, connector,IDM 1-2...
Updated:  2012-Apr-24 06:00 AM
By: ICS Consultancy ServicesIndustry: ITRole: SSE,TL,AM
Experience Level: 3.5 to 7.5 yrsLocation:   
 
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•8 - 10 yrs of EAI experience.   •TIBCO experience including Depth of Knowledge on TIBCO business works, EMS, Adapters, Administrator, SOA concepts   •Ability develop HLD and detail design.    •Ability to lay integration architecture. Ability to talk to different stake holders like business, client team, offshore leads.   •Ability to guide the team technically. Owning the complete delivery.   Ability to strategize the integration , design, implementation.

•8 - 10 yrs of EAI experience. •TIBCO experience including Depth of Knowledge on TIBCO business works, EMS, Adapters, Administrator, SOA concepts •Ability develop HLD and detail design. •Ability to lay integration architecture. Ability to talk to different stake holders like business, client team, offshore leads. •Ability to guide the team technically. Owning the complete delivery. Ability to strategize the integration , design, implementation.

Required hard core experience on C++ skills on the unix environment, job requires frequent interaction with the client. Domain knowledge on Payment is a great asset
Updated:  2012-Apr-24 06:01 AM
By: ICS Consultancy ServicesIndustry: ITRole: SSE,TL,AM
Experience Level: 3.5 to 7.5 yrsLocation:   
 
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Candidate should be well versed on following topics:        Interacting with business users.    Capital Markets domain (Knowledge on FX / MM / Fixed Income / Derivatives, Reconciliation, STP ..etc)    Trade life cycle.    Calypso Back Office Implementation (SDI, Static Data, Message Setup, Workflows, Settlement, Payments, Accounting…etc)    Team management.    Good verbal and written communication.    Test Case / Test Scenario preparation.    Project Management / Estimation    Onshore / Offshore co-ordination.

Candidate should be well versed on following topics: Interacting with business users. Capital Markets domain (Knowledge on FX / MM / Fixed Income / Derivatives, Reconciliation, STP ..etc) Trade life cycle. Calypso Back Office Implementation (SDI, Static Data, Message Setup, Workflows, Settlement, Payments, Accounting…etc) Team management. Good verbal and written communication. Test Case / Test Scenario preparation. Project Management / Estimation Onshore / Offshore co-ordination.

SF_Oracle_Fusion
Updated:  2012-Apr-24 05:59 AM
By: ICS Consultancy ServicesIndustry: ITRole: SSE,TL,AM
Experience Level: 3.5 to 7.5 yrsLocation:   
 
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Primary Skill^ WAS Administration (Min 3-5 yrs) Must have skill 1* Application Servers (e.g. WAS, WEBLOGIC, GLASS FISH) Must have skill 2* J2EE Architecture, Application Architecture using SOA. Knowledge of SOA tools like ESB (MB, DATAPOWER). Must have skill 3* UNIX: TCP/IP Networks and OS/Native architecture and advance level of user's commands knowledge Good to have skill 1* WEBSERVICES, CORBA, RPC, RMI etc Good to have skill 2* Scripting like jython,python of unix shell scripts Good to have skill 3* Trouble soothing of problem in distributed Architecture. Total Years of experience* 6+ Yrs Relevant years of experience* 4--6 yrs Location^ Offshore Domain^ Hospitality Level(ASE-SM) SE/SSE Short Term/ Long Term Role?^(RRD in case of Offshore) Long Term Interviewer Enterprise ID^ Not Sure Start Date^ Not sure Level Flexibility * Flexible Tower Destination Phoenix    Exp-9+ Yrs

Primary Skill^ WAS Administration (Min 3-5 yrs) Must have skill 1* Application Servers (e.g. WAS, WEBLOGIC, GLASS FISH) Must have skill 2* J2EE Architecture, Application Architecture using SOA. Knowledge of SOA tools like ESB (MB, DATAPOWER). Must have skill 3* UNIX: TCP/IP Networks and OS/Native architecture and advance level of user's commands knowledge Good to have skill 1* WEBSERVICES, CORBA, RPC, RMI etc Good to have skill 2* Scripting like jython,python of unix shell scripts Good to have skill 3* Trouble soothing of problem in distributed Architecture. Total Years of experience* 6+ Yrs Relevant years of experience* 4--6 yrs Location^ Offshore Domain^ Hospitality Level(ASE-SM) SE/SSE Short Term/ Long Term Role?^(RRD in case of Offshore) Long Term Interviewer Enterprise ID^ Not Sure Start Date^ Not sure Level Flexibility * Flexible Tower Destination Phoenix Exp-9+ Yrs

Primary Skill^ WAS Administration (Min 3-5 yrs) Must have skill 1* Application Servers (e.g. WAS, WEBLOGIC, GLASS FISH) Must have skill 2* J2EE Architecture, Application Architecture using SOA. Knowledge of SOA tools like ESB (MB, DATAPOWER). Must have skill 3* UNIX: TCP/IP Networks and OS/Native...
Updated:  2012-Apr-24 05:59 AM
By: ICS Consultancy ServicesIndustry: ITRole: SSE,TL,AM
Experience Level: 3.5 to 7.5 yrsLocation:   
 
 View Job
Responsible for Development of the integration project, coordinating with multiple client teams on integration requirements to different client systems. Should come with strong technical skills in TIBCO integration tool           Strong Technical Experience in following skills –     •        TIBCO Runtime for work package deployment - Version 5.5.4    •        TIBCO BW 5.6.2 or higher    •        TIBCO messaging layer (EMS messaging) -  Version 4.4.0     •        TIBCO File adapter - version 5.5.0     •        Database will be Oracle 11.2g          Experience with development of end to end solution; writing of LLD      Ability to understand business requirements and translate that into a solution          Excellent written and verbal communications skills          Offshore/Onshore delivery experience          Good client/relationship building skills

Responsible for Development of the integration project, coordinating with multiple client teams on integration requirements to different client systems. Should come with strong technical skills in TIBCO integration tool Strong Technical Experience in following skills – • TIBCO Runtime for work package deployment - Version 5.5.4 • TIBCO BW 5.6.2 or higher • TIBCO messaging layer (EMS messaging) - Version 4.4.0 • TIBCO File adapter - version 5.5.0 • Database will be Oracle 11.2g Experience with development of end to end solution; writing of LLD Ability to understand business requirements and translate that into a solution Excellent written and verbal communications skills Offshore/Onshore delivery experience Good client/relationship building skills

Responsible for Development of the integration project, coordinating with multiple client teams on integration requirements to different client systems. Should come with strong technical skills in TIBCO integration tool Strong Technical Experience in following skills – • TIBCO Runtime for work...
Updated:  2012-Apr-24 06:01 AM
By: ICS Consultancy ServicesIndustry: ITRole: SSE,TL,AM
Experience Level: 3.5 to 7.5 yrsLocation:   
 
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urgent Incident Management job  India

urgent Incident Management job India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
 View Job
urgent Incident Management vacancy  India

urgent Incident Management vacancy India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
 View Job
urgent  Incident Management job openings  India

urgent Incident Management job openings India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
 View Job
Incident Management specialist job

Incident Management specialist job

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
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urgent Incident Management opening  India

urgent Incident Management opening India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
 View Job
Incident Management

Incident Management

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
 View Job
urgent vacancies in Incident Management  India

urgent vacancies in Incident Management India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
 View Job
positions open in India location for Incident Management

positions open in India location for Incident Management

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
 View Job
urgent Incident Management jobs in India

urgent Incident Management jobs in India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified

 
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urgent Incident Management openings in India

urgent Incident Management openings in India

Description As part of the Offshore ITIL Service Management Team, we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience, to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver...
Updated:  2012-Apr-24 05:10 AM
By: AIM PLUS STAFFING SOLUTIONSIndustry: AnyRole: Incident Management
Experience Level: 8.0 to 12.0 yrsLocation:   
Employer:  IT MNC Company 

Keywords:  Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified Description As part of the Offshore ITIL Service Management Team we are looking for Major/Critical/Global Incident Manager with relevant process and procedure experience to act as a focal point for ITIL Management for all internal and external customers. The successful candidate will deliver ITIL Service Management following our standard process and procedures using our ITIL Service Management tool set. Tasks will include the following: - • End-to-End management of Major/Critical/Global high severity incidents reported to the Service Desk from the point of initiation to the point of resolution. • Proactively monitor all Critical/Major/Global Incidents and ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements • Ensure that the provision of the service is restored as quickly ensuring the best possible level of service quality and availability and compliance with service levels. • Deliver benefits to the Customer including: * Services are restored as quickly as possible in a controlled and managed fashion following an Incident * The impact of an Incident on the Customer business operations is minimized * Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users • Oversee the management of high priority incidents being managed by the Incident Management team and continually monitor the dashboard within Incident Management • Escalate to Logica Senior Management by invoking the relevant internal Logica escalation processes • Contact Duty Directors informing them of “Major Incidents” and set up and chair conference calls in relation to “Major Incidents” and also during Disaster Recovery • Capture and communicate conference call attendees and associated detailed actions for progression and ensure that all agreed conference call actions are chased and progressed • Send incident notifications/updates to Senior Management when required and set up a war room in the event of a disaster/major incident. • Ensure that incidents are picked up and progressed within agreed SLA • Carry out Incident Report completion at the request of the Client. Ensuring further corrective/preventative actions are placed accordingly upon the correct support areas. • Log “Major Incident” details/issues within the major incident log for onward distribution to Logica Senior Management. • Participate in the escalation process and involve the appropriate service manager as required. • Monitor SLA’s against live incidents and produce Weekly Management Major Incident Logs • Carry out internal team detailed Incident handovers where appropriate • Regularly update the Remedy ticket with all the relevant information. • Ensure Incident Timeline Report is created immediately after resolution • ITIL v3 Foundation Certified • Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Essential Skills Qualification and Experience (Including benchmarks if applicable) 5-7 years of experience on ITIL Service Management Experience of SLA Conformance Incident Probing Skills Good Understanding of ITIL Service Management process Excellent English Language communication skills (written and oral) Service Management experience Business analytical skills & experience Interpersonal skills ITIL v3 Foundation Certified Desirable Skills and Qualifications ITIL Intermediate certified