jp swain's Profile
jp swain | |
ENOC, Vodafone | |
 | Vodafone  |
Professional summary
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Current Experience:
NOC, Vodafone
Previous: Project Manager, TATA VSNL
VODAFONE ESSAR LTD
Head-Network Services
IP Planning Consultant, Neotel South Africa
Orissa Tata Communications Ltd
TATA Communications Ltd Corporate
Broadband Networks TATA Communications Ltd
Corporate
Head Broadband Networks ,
TATA Communications Ltd
Sr. Manager, TATA Communications Ltd
Sr. Manager, TV Uplinking International Private Leased Circuits IPLC
Manager Engg , International Switch Maintenance Centre , VSNL ,
Manager, Engg
Internet Services-Corporate
Manager, GIAS-Corporate
Engg Officer Trainee, VODAFONE ESSAR Ltd
Engg Officer Trainee, . Promoted
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16.0 Years
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NOC, wimax, SS7, TCP/IP, Broadband, switching, transmission, six sigma
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Contribution score:(75 points)
- Contacts: 15 connections, 19 following, 10 followers
jp swain's Experience
| Current : |
NOC, Vodafone |
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| Telecom/ISP | ||
| India, Pune | ||
Working from 2009 | ||
| Previous : |
Project Manager, TATA VSNL |
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| Kolkata | ||
Worked from 1996 to 2012 | ||
Brief summary :
Since Jan96 working with TATA VSNL, Kolkata Career Path Operations Head- Orissa Circle, Bhubaneswar (Jan07 onwards) Project Manager(Wholesale network delivery), Corporate (Nov06-Dec06) Head - Broadband Networks - Kolkata (May06 - Nov06) Head - Voice (ER) (Aug05 -May06) Sr. Manager (SDF), Kolkata (Head of technical ops at SDF setup in Kolkata) (Jan04-Jul05) Sr. Manager (Engg), Kolkata, ISMC (Oct00-Dec03) Manager (Engg), Kolkata, ISMC (June98-Oct00) Manager (Engg), Kolkata, GIAS-Corporate (Jan97-Jun98) Manager (Engg), Kolkata, GIAS-Dial up (Jan96-Jan97) Assignments handled Operations Head- Orissa Circle, Bhubaneswar (Jan07 onwards) Overseeing VSNL network operation in Orissa for presales feasibility, service delivery and assurance of Internet Leased Line, IP VPN, International Private Leased Circuit, National Private Leased Circuit, MPLS, Managed VOIP, VCIPLC services to corporate customers and NLD services to wholesale customers. Responsibility includes understanding new and existing global customer requirement and providing feasibility on different media in cost effective manner. Project Manager - Wholesale Network delivery, Corporate (Nov06-Dec06) Preparing plan based on current and projected voice traffic for creation of bandwidth capacity with different BSO/MSO and among different voice switches of VSNL. Feasibility of the connectivity on own and leased bandwidth. Oversee provisioning of connectivity by Transmission and Switching NOCs to cater to wholesale business requirement. Head (Broadband Networks), Kolkata (May06 - Nov06) Service Delivery of Broadband connectivity to retail customers on Ericsson based DSL, Metro-E. Overseeing analysis, troubleshooting, monitoring of fiber based Access Rings, DSLAMS and backend Cisco based network. Analysis. Managing a team of 60 engineers for Field Support, NOC, Rollout and new services. Execute on strategies to maintain stable access network with help of access partners. Monitoring using SNMP (CIC and MRTG) and maintenance of backend comprising CISCO SSG, Access Switches and Building Switches. Coordinated OSS migration from DISLIM to Metasolv and Remedy. Responsible for customer service assurance using Remedy. Coordinating with Sales, Billing and Collection and Order management functions for customer issues. Rollout of OOH services like Wi-Fi, Video Conference in coordination with Business Development Team. Planning and implementation of Metro-E DSLAM network and customer network rollout in different areas of Kolkata. Involves Business Case for new area coverage, evaluating outsourcing options and technology, material planning and project implementation. Also regularly evaluate for possibility to optimize network costs. Head (Voice)/ER, Kolkata Aug05-May06 ILD/NLD Voice service delivery and assurance to wholesale customers by managing the Ericsson and Lucent TDM switches in Eastern Region with a team of 14 engineers in coordination with NOC team. Provide projection of traffic growth in Eastern India to Traffic Management to plan for network augmentation or rearrangement. Coordinating with different switch vendors for up gradation and augmentation of capacity. Coordinating with Basic and Mobile service providers for augmentation and connectivity issues. Sr. Manager (SDF), Kolkata (Head of technical operations at SDF setup in Kolkata) (Jan04-Aug05) Provided inputs to Sales team on the feasibility on the basis of Customer requirement in the area of Local loop (Microwave link, DSL Modem on copper connectivity, Ethernet, OFC using MUX, DSLAM). Service delivery and assurance for different corporate services to software companies. Maintenance of transmission infrastructure including Digital Cross Connect, DCME, CWDM, Wireless communication system (Point to Multipoint and MMDS Radio), Earth station setup for providing Internet Leased Lines (ILL), TV Uplinking, Intl Private Leased Circuits (IPLC) and other data ccts. Contributed to the corporate team preparing short term and long term technology plan for VSNL. Sr. Manager (Engg) Kolkata, ISMC (Oct00-Dec03) (Promoted as Sr.Manager(engg)) Implemented the project of installation of ECTEL/VERINT legal intercept monitoring system for ER. Coordinated the implementation of Company wide VOIP based PABX system in ER. POI testing for connecting new POPs of Basic/Mobile operators for NLD and ILD services. Coordination with NW/HQ and other operators for planning and augmentation of connectivity. Coordinated a company wide project with ISI(Indian Statistical Institute) on ASR improvement by taking bulk SS7 signaling traces(ISUP) and using the analyzer software to group different call attempts based on content in different fields in ISUP messages and subsequent modeling of ASR. I provided the logic for this elaborate software program to ISI for development. We got a copyright for the software. Manager (Engg) Kolkata, ISMC(ILD Switch) June98-Oct00 Responsibility for O and M of the Ericsson TDM switch for connectivity and switch related issues, including regular system maintenance, to provide high uptime for call processing. Commissioning of SS7 data links on international, national and private networks(MTP testing). ISUP/TUP (layer 4) testing for commissioning of voice circuits. Coordinating with Mobile operators of Kolkata to provide them International Roaming facilities. Provisioning and troubleshooting of IN Prepaid services and ISDN services, VOIP and IVRS services. Maintenance of OTN system used for providing Operator assisted international calls to subscribers. Backup Handling, Exchange Data and APZ Software Maintenance of Ericsson AXE-10 Switch. Co-ordination with Ericsson for CSR handling, Software up gradation and Patch loading. Developed several software programmes using Foxpro to automate data analysis and report preparation for management review. Manager (Engg), Kolkata, GIAS-Corporate (Jan97-Jun98) Planning, augmentation and maintenance of:TCP/IP network comprising Checkpoint Firewall, CISCO routers, switches configured on routing protocols OSPF and BGP. Provisioning of ILL for ISPs and others. Support for of corporate LAN and WAN mgmt to customers. Implemented setting up Internet POP for BSNL at Bhubaneswar involving modems, router and switch. Later on worked on setting up our own office and Internet POP from scratch. EOT, Kolkata, GIAS-Dial up (Jan96-Jan97) (Joined as Engg Officer Trainee in Aug95. Promoted as Manager(engg) after training in Aug96. Managed the technical helpdesk for Internet Dialup Customers (including ISDN and dedicated dialup) technical queries related to account and connection related issues. Managing Nortel and Alcatel RAS. System Administration (SUN Netra-i Internet Server and DEC ALPHA-2000 servers) of Web Servers, Mail Servers, Domain Name Server and Authentication Servers (TACACS and RADIUS) along with billing and access issues for customers. Involved Unix networking, shell scripting and job scheduling. Worked on TCP-IP suite (telnet, ftp, DNS, SMTP) and Apache Web server. OS: Solaris and Linux. Quality/Business Excellence Activities Got good insight into all the functions or processes of VSNL as part of audits and assessments. TL9000 Certification: Part of the core team for process definition of existing activities capturing interaction among processes and setting up inprocess and outprocess measures both as per TL9000 requirement and for measuring efficiency of the processes. Conducted initial gap analysis and awareness programs in ER. Also carried out Internal audit in other regions before certification audit. - Also the core team meets to incorporate process transformation in view of organizational restructuring and registering of new services and also to look into process optimization and redesign in discussion with respective process owners. TBEM Assessment: Completed BECP (Business Excellence Certification Programme) successfully and certified as Internal Assessor. Also qualified | ||
| Previous : |
VODAFONE ESSAR LTD |
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| Pune | ||
Worked from 2008 to 2010 | ||
Brief summary :
Career Path DGM(Enterprise and Carrier NOC)- VODAFONE ESSAR LTD, Pune (Mar10 Onwards) Head-Network Services - Nomad (African Digital Bridges Networks Ltd) Mauritius ( Jul08 - Feb10) | ||
| Previous : |
Head-Network Services |
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Worked from 2008 to 2010 | ||
Brief summary :
Governance of System Integrator and Managed Service Vendor/partners to meet SLA/KPI of services Head-Network Services at Nomad (Africa Digital Bridge Network), Mauritius ( Jul08 - Feb10) Planning and implementation for Wimax coverage and related RF backhaul design. Network Operations: Network consists of Telsima and Navini(Cisco) Wimax BTS, Motorola and Solectek RF Backhaul network, Solectek and Trango PMP, Backbone IP network, Crestel Billing Systems, DHCP, NAS, WIMAX EMS, Allot Bandwidth Manager, Bluecoat Cache. Site and Tower maintenance. Service delivery and Assurance of Retail/Corporate customers for Internet and VPN services. Managing the NOC: Backbone IP network, IT Systems -Crestel Billing Systems, DHCP, NAS, WIMAX EMS, Allot Bandwidth Manager, Bluecoat Cache. Planning for CAPEX and OPEX for network. Planning for VOIP based International Long Distance service. Planning for Mobile wimax service. Vendor selection and procurement from International suppliers. Taking care of regulatory issues. Working out indicative prices for customized solution for corporate customers, evaluating business case for new services. Network Consultant - IP Solution, Neotel, South Africa (Apr08 -June08) Preparing solutions for customized IP based services for Internet, VPN and VOIP customers. Designing IP backbone for WIMAX rollout. Designing processes for faster delivery of IP based services. Operations Head- Orissa Circle, Bhubaneswar (Jan07- Mar08) Overseeing TCL network operation in Orissa for lead feasibility, service delivery and assurance of Internet Leased Line, IP VPN, International Private Leased Circuit, National Private Leased Circuit, MPLS, Managed VOIP, VCIPLC services to corporate customers and NLD(Voice) services to wholesale customers. | ||
| Previous : |
IP Planning Consultant, Neotel South Africa |
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Worked from 2008 to 2008 | ||
Brief summary :
IP Planning Consultant - 3 months on deputation to Neotel, South Africa ( Apr08-Jun08) | ||
| Previous : |
Orissa Tata Communications Ltd |
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Worked from 2007 to 2008 | ||
Brief summary :
Operations Head- Orissa, Tata Communications Ltd, Bhubaneswar ( Jan07 -Mar08) | ||
| Previous : |
TATA Communications Ltd Corporate |
|
| Mumbai | ||
Worked from 2006 to 2006 | ||
Brief summary :
Wholesale Voice network delivery, TATA Communications Ltd, Corporate, Mumbai ( Nov06-Dec06) | ||
| Previous : |
Broadband Networks TATA Communications Ltd |
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| Kolkata | ||
Worked from 2006 to 2006 | ||
Brief summary :
Head - Broadband Networks, TATA Communications Ltd, Kolkata ( May06 - Oct06) | ||
| Previous : |
Corporate |
|
Worked from 2006 to 2006 | ||
Brief summary :
Coordinate network rollout on fiber and microwave for corporate customers. Wholesale Voice delivery, Corporate ( Nov06-Dec06) Planning for bandwidth capacity, based on current and projected voice traffic, with different BSO/MSO/International operators and among different voice switches of VSNL. Feasibility of the connectivity on own and leased bandwidth. | ||
| Previous : |
Head Broadband Networks , |
|
| Kolkata | ||
Worked from 2006 to 2006 | ||
Brief summary :
Provisioning of International and national connectivity by Transmission and Switching NOCs to cater to wholesale business requirement. Head (Broadband Networks), Kolkata ( May06 - Oct06) Service Delivery of Broadband connectivity to retail customers on Ericsson based DSL, Metro-E. Maintenance of fiber based Access Rings, DSLAMS and backend Cisco based network. Managing a team of 50 engineers for Field Support, NOC, network Rollout. Execute on strategies to maintain stable access network with help of access partners. Monitoring using SNMP (CIC and MRTG) and maintenance of backend comprising CISCO SSG, Access Switches and Building Switches. Rollout of OOH services like Wi-Fi in coordination with Business Development Team. Broadband network rollout planning, evaluating outsourcing options and technology, material planning and project implementation. Head (Voice)/ER, Kolkata Aug05-May06 ILD/NLD Voice service delivery and assurance to wholesale customers by managing the Ericsson and Lucent TDM switches in Eastern Region with a team of 14 engineers. Coordinating with different switch vendors for up gradation and augmentation of capacity. Coordinating with Basic and Mobile service providers for augmentation and connectivity issues. Sr. Manager (SDF), Kolkata (Head of technical operations at SDF setup in Kolkata) (Jan04-Aug05) Lead feasibility on the basis of Customer requirement in the area of Local loop (Microwave link, DSL Modem on copper connectivity, Ethernet, OFC using MUX, DSLAM) for providing WAN services. Service delivery and assurance for different corporate services. | ||
| Previous : |
TATA Communications Ltd |
|
| Kolkata | ||
Worked from 2005 to 2006 | ||
Brief summary :
Head - Voice Ops (Eastern Region), TATA Communications Ltd, Kolkata ( Aug05 -May06) | ||
| Previous : |
Sr. Manager, TATA Communications Ltd |
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| Kolkata | ||
Worked from 2004 to 2005 | ||
Brief summary :
Sr. Manager (SDF Ops), TATA Communications Ltd, Kolkata ( Jan04-Jul05) | ||
| Previous : |
Sr. Manager, TV Uplinking International Private Leased Circuits IPLC |
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| Kolkata | ||
Worked from 2000 to 2003 | ||
Brief summary :
Maintenance of transmission infrastructure including Digital Cross Connect, SDH MUX, DCME, CWDM, Wireless communication system (Point to Multipoint and MMDS Radio), Earth station setup for providing Internet Leased Lines (ILL), TV Uplinking, International Private Leased Circuits (IPLC) and other data circuits. Sr. Manager (Engg) Kolkata, ISMC ( Oct00-Dec03) (Promoted as Sr.Manager(engg)) POI testing for connecting new POPs of Basic/Mobile operators for NLD and ILD services. Coordination with NW/HQ and other operators for planning and augmentation of connectivity. | ||
| Previous : |
Manager Engg , International Switch Maintenance Centre , VSNL , |
|
| Kolkata | ||
Worked from 1998 to 2000 | ||
Brief summary :
Manager (Engg), International Switch Maintenance Centre, VSNL, Kolkata ( June98-Oct00) | ||
| Previous : |
Manager, Engg |
|
| Kolkata | ||
Worked from 1998 to 2000 | ||
Brief summary :
Coordinated a project with ISI(Indian Statistical Institute) on ASR improvement by taking bulk SS7 signaling traces(ISUP) and using the analyzer software to group different failure types based on content in different fields in ISUP messages and subsequent modeling of ASR. Manager (Engg) Kolkata, ISMC(ILD Switch) June98-Oct00 Maintenance of Ericsson TDM switch for connectivity and switch related issues. Commissioning of SS7 data links on international, national and private networks(MTP testing). ISUP/TUP (layer 4) testing for commissioning of voice circuits. Provisioning of international roaming services to Mobile operators of Kolkata. Provisioning and troubleshooting of IN Prepaid services and ISDN services, VOIP and IVRS services. Maintenance of OTN system used for providing Operator assisted international calls to subscribers. | ||
| Previous : |
Internet Services-Corporate |
|
| Kolkata | ||
Worked from 1997 to 1998 | ||
Brief summary :
Manager (Engg), Internet Services-Corporate, VSNL, Kolkata ( Jan97-Jun98) | ||
| Previous : |
Manager, GIAS-Corporate |
|
| Kolkata | ||
Worked from 1997 to 1998 | ||
Brief summary :
Developed software programmes using Foxpro to automate data analysis and report preparation for management review. Manager (Engg), Kolkata, GIAS-Corporate ( Jan97-Jun98) Maintenance of TCP/IP network comprising Checkpoint Firewall, CISCO routers, switches configured on routing protocols OSPF and BGP. Provisioning of ILL for corporate customers. Support for of LAN and WAN mgmt to corporate customers. | ||
| Previous : |
Engg Officer Trainee, VODAFONE ESSAR Ltd |
|
| Pune | ||
Worked from 1996 to 1997 | ||
Brief summary :
Engg Officer Trainee (Engg), Retail-Dial up, VSNL, Kolkata ( Jan96-Jan97) Assignments handled DGM(Enterprise and Carrier NOC) - VODAFONE ESSAR Ltd, Pune (Mar10 Onwards) Heading the Network Operations Center for Countrywide Enterprise and Carrier Business for Vodafone. Setting up the NOC in terms of process and related OSS system. Managing the countrywide IP/MPLS network and International POPs. Taking care of service delivery and assurance for IPLC, NPLC, MPLS VPN, ILL, PRI, services. Coordinating with Field team in different circles for Equipment and Fiber related issues. Maintain the network and service uptime, MTTR and SLA and establish NOC process to support. Oversee design and implementation of NOC infrastructure including OSS and setup related NOC processes. Setting up Managed services with Wipro and NSN for all ECB related services. I had a major role to formulate the scope and the SLA/KPI for managed service partners Wipro and NSN. Also involved in setting up OLA with backbone and circle teams to achieve the SLA. | ||
| Previous : |
Engg Officer Trainee, . Promoted |
|
| Kolkata | ||
Worked from 1996 to 1997 | ||
Brief summary :
Implemented setting up Internet POP for BSNL at Bhubaneswar involving modems, router and switch. Later on worked on setting up our own office and Internet POP from scratch. EOT, Kolkata, GIAS-Dial up ( Jan96-Jan97) (Joined as Engg Officer Trainee in Aug95. Promoted as Manager(engg) after training in Aug96. Service assurance for Internet Dialup Customers: technical queries related to account and connection related issues. System Administration of Mail Servers, Domain Name Server and Authentication Servers along with billing and access issues for customers. Quality/Business Excellence Activities Got good insight into all the functions or processes of TCL as part of audits and assessments. TL9000 Certification: Part of the core team for process definition of existing activities capturing interaction among processes and setting up inprocess and outprocess measures both as per TL9000 requirement and for measuring efficiency of the processes. Also carried out Internal audit in other regions before certification audit. TBEM Assessment: Certified TBEM Assessor. Part of the team that conducted the first TBEM Assessment. Part of this we assessed TCLs application as per TBEM criteria requirements. Based on site visits and consensus presented the strengths and Opportunity for Improvements to top management along with scoring. Subsequently worked with a core team to develop Business Excellence Plan to build upon strengths and plug the Weaknesses, which included short term as well as long term plans. | ||
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jp's
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Everyone in the organisation needs support to deliver on his/her target. For sales team, they can be given some empowerment to decide on discount within a limit so that they can finalise the deals quicker. However if this limit is not sufficient for... |
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More license means more investment which is good for the country... As telecom service has evolved from being a luxury to essential service prices are more affordable even for common people, customers will prefer quality than to go for cheap... |
Telecom is no more a luxury service but an essential service for all today. During recession people tend to give up on luxury services to be able to afford the essential service. When more people loose jobs, they don't get to use internet at office... |
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