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Manish Jain Team lead, Tata Consultancy Services (TCS)
 
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1 Too much Customization
2 Not enough focus on the customer
Raju Ramalingam  |  Added idea  "Time Waste"  |  3 years ago
We spend more time on updating the CRM System.
Manish Jain  |  Supported idea  "Not enough focus on the customer"  |  3 years ago
Companies are not able to effectively concentrate on their target customer and they spend most of their resources on customers who are not their main customers.
Kedar Deshmukh  |  Supported idea  "Too much Customization "  |  3 years ago
Hmmm...No customization and over customization can lead to failure of CRM strategy. Well said Mr.Uday Singh
 
 
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