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Monika S Trainee (Summer Internship), Hindustan Copper Limited (A Govt. of India Enterprise)
 
Monika S's Profile
Monika S
Trainee (Summer Internship), Hindustan Copper Limited (A Govt. of India Enterprise)
Hindustan Copper Limited (A Govt. of India Enterprise)
confidential
confidential
New Delhi, India
Toostep LinkedIn 
Professional summary
Monika S's Experience
Previous :

Trainee (Summer Internship), Hindustan Copper Limited (A Govt. of India Enterprise)
Human Resources
India, New Delhi

Worked from 2011 to 2011

Brief summary :

{ To Study the structure and function of HR policy in HCL/ICC { To compare the HR policy of HCL/ICC with other companies of similar profile { To find out the key techniques that makes The HR Policy effective and valuable in HCL/ICC and in other organizations.

Previous :

Customer Care Executive, Capital One Bank
Gurgaon.

Worked from 2007 to 2008

Brief summary :

Apr 2007 - Oct 2008: Customer Care Executive, Convergys - Gurgaon. Client: Capital One Bank, US Job Description: { Maintain Customer focus at all times and respond to customers enquiries (e-mails phone and fax) using the Best Practice guidelines { Work within agreed service levels, striving to exceed customer expectations wherever possible New Delhi - India H (91)8802-735-733 . Monika.15may@gmail.com 2/2 { Take ownership of queries and proactively follow through to resolution { Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the Team Manager { Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary { Adhere to agreed standards of quality and quantity and process all orders/ claims/ queries with a minimum 98% accuracy rate { Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate { Assist in documenting any requirements information and process maps clearly and to the agreed standards

Previous :

Customer Care Executive, IBM Daksh ,
Gurgaon

Worked from 2007 to 2007

Brief summary :

Jan 2007 - Apr 2007: IBM Daksh, Gurgaon Customer Care Executive

Previous :

Assistant Teacher, , Doon Public School ,
Lucknow

Worked from 2000 to 2002

Brief summary :

August 2000-june 2002: Assistant Teacher, Doon Public School, Lucknow MBA thesis Title Role of Social Networking Sites in Recruitment: Result of quantitative and qualitative study - An Indian Perspective Description A quantative type of research has been designed. It is to be conducted by making use of a survey among Human Resources (HR) departments of companies. To determine the perceptions and experiences of the HR departments, a questionnaire based on the constructs that were derived from the literature review was developed. Conducting a survey is a very successful approach for exploring the perceptions of HR departments about Social Networking Sites in recruitment.

Monika S's Education

NDIM
Pursuing PG
India
From 2010 to 2012
 
 
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India's First CRISIL Rated HR Company
India's First CRISIL Rated HR Company
 
 
 
Monika's contributions
If its a startup offering an innovative product / service, YES rural India is the market for them. If one creates segments in rural India, one can discover the population spread across the socio-economic segments and above all these consumers are open...
 
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