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Topic of the week : Performance management: How to find the right KPIs for a customer focused sales force Go to Topic

Understanding what the critical challenges are facing the sales environment...

The Drucker Perspective

Adapted From Steve Chriest I can almost see professor Peter Drucker, widely acknowledged as the creator and inventor of modern management, gazing out his office window at Claremont Graduate University and pondering the widespread economic malaise that has affected nearly every industry and company worldwide. Professionals in the field of Customer Management face strong challenges today. Challenges, that Drucker's business philosophy directly address. For me, Drucker’s genius was not only the or

Major Account Management Is An Art Not A Formula

One can often see two ways of managing major accounts that are certain to fail. The first is management by chance. There is no control. There is no plan. No one can explain why we are winning the business or forecast how long our success will last. We do not learn from our mistakes or from our successes. This is at one extreme. At the other extreme is management by formula. Here everything is documented, controlled and decided. I have seen one account planning process which demands that for eve

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Share your views on how a leader is different from a manager?

58 referals, 19 comments, 31 views

	Commented by Brigadier (Retd) Sunil Chadha,, Retd \| Topic: The Leadership Journey: Creating and Developing Your Leadership \| 3 months ago
	a manager is concerned with what is happening. the leader is concerned with what is happening when "nothing" is happening.

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Attitude is Everything: Team players embrace mop-and-bucket philosophy

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	Referred by Hiren Sheth, Cust. Service Manager, ICICI Bank \| Topic: Personal Development \| 11 months ago
	It's been interesting to tune into a recent debate about what makes people successful in their chosen profession. Proponents on one side stridently proclaim that education is the key. On the other hand, high-profile school dropouts who have become...

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Top 20 Motivation Hacks – An Overview

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	Referred by Hiren Sheth, Cust. Service Manager, ICICI Bank \| Topic: Employee motivation \| 11 months ago
	For the last two weeks I’ve been posting the Top 20 Motivation Hacks, one by one. These are the tips and tricks that, if used in combination, are a nearly sure way to achieve your goals. Achieving goals is not a matter of having “discipline”. It’s a...

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SOFT SKILLS MY DOG TAUGHT ME !!

956 referals, 16 comments, 66 views

	Commented by Rashmi Sharma, CEO/MD/Director, AQumen- Empowered Solutions: Human Resources (HR) Consulting \| 1 year ago
	very nice Brigadier animals do teach us a lot. actually even nature does and people do too we just need eyes to see, a brain to assimilate and a soul to humbly acknowledge learn and implement.

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ENJOY YOUR WORK......

289 referals, 42 comments, 185 views

	Commented by Gargi Sinha, Senior Consultant, Hewitt Associates \| Topic: Employee Management \| 1 year ago
	Ya,, agreed that one has be in love with work one does or else one will not be able to perform better ....