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P Chakravorty Integrated Service Delivery Head, HCL Technologies
 
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Can anybody tell me about some lines or strategies to handle irate customer?
P Chakravorty  |  Answered  |  2 years ago
- Listen patiently when the customer is letting out steam - Acknowlge mistakes , but do not be a pushover. Higlight any issues at the customer's end too. It takes 2 hands to clap - Take action quickly and take feedback to see if the customer is...
sreeram k.g  |  Answered  |  2 years ago
its realy easy to handle an irate customer n for that u really need to be patient enough to figure out whats bothering him. n simple words like "i understand ur concern","m sorry that happened but i can help",can do wonders.do not try to pass the...
Makrand Bhave  |  Answered  |  2 years ago
Irate customers are not easy to deal with. You need to be mentally prepared for a verbal bashing. What you need to understand is the issue that is bothering the customer and why is it irritating him?? You need to mirror yourself in that place and...
 
 
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mahesh kumar  |  Argues in support of  "Yes"  |  1 year ago
If we see the policies of china government related a setup of an industry, china government supports that industrialist better than Indian Government if Our government also support like that so our economy also more growth and India increase their...
P Chakravorty  |  Argues in support of  |  2 years ago
Athough I would like to believe this will happen,  this is why it will not: 1. China is growing at more than 1% faster than India. They are improving infrastructure at an amazing pace and investing heavily in research, aquiring assets all over the...
Esha Johar  |  Argues in support of  "Yes"  |  2 years ago
Darshana is right here the major contributing factor will be the declining workforce in China, and with that they will be forced to revalue their currency. So its growth will decelerate, if we look back into history, just as Japan decelerated in...
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Debate: " India to overtake China in 2020: Will this really happen?" deleted from your view.
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