supervise specific department/territory within company’s operations.

Manage and lead the Cost Consolidation team.

Deliver executive level MI and decision support to the MD’s and other key business stakeholders.

Manage the month end process from a cost reporting perspective.

Key interface with the Divisional Finance teams.

Cost control – understand and proactively manage cost savings/risks, improve cost transparency and improve understanding of commodity Total Cost of Ownership.

Involved into post sales
Client Servicing, Account Management and sales

Description : Managing and growing the client and customer relations channels.

Developing the Handbook and ‘Wholistic Training’ modules for the center which includes voice and accent, Tele Etiquettes, soft skills and sales.

Managing the administrative needs of the center.

Training young adults to gain success at the fast growing BPO/IELTS company to help them with new employees.

Trained over 55 candidates with 95% of the team and campaign objectives met during the on floor training for 3 weeks success rate.