Build your professional network on facebook via our app Go to app
Patrick Pitchappa Business Leader, Visa Inc.
 
Patrick Pitchappa's Profile
Patrick Pitchappa
Business Leader, Visa Inc.
Visa Inc.
confidential
confidential
Bangalore, India
Toostep 
Professional summary
Patrick Pitchappa's Experience
Current :

Business Leader, Visa Inc.
Banking
Previous :

Visa Inc
Austin

Worked from 2001 to 2011

Brief summary :

Visa Inc, Bangalore, India (URL: www.visa.com) Business Leader Sept 2001 - Present Was based at Visa Inc., Austin, Texas, USA from September 2001 to June 2008. Was transferred to the Visa Technology Office in Bangalore India in June 2008. Started as a Senior Systems Analyst, promoted to Systems Engineer in 2006 Promoted as a Business Leader in 2008 Roles and Responsibilities Currently working as a Business Leader (Production Support), based in Bangalore. In this position, In-charge for 7 ongoing IT Production Support Projects hosted across multiple data centers. Specialize in supporting online IT services involving applications built on diverse platforms and are highly secure. Managing 10 Technical Leads and Project Managers. Total strength of the Bangalore (offshore) production support team is about 50. Manage teams that do Release Management, Pre-Production testing in Stating, Production deployments, Service Improvement Plans, Automation and Security. Lead the team in following processes and SOPs. Make sure SLAs are met. Lead complex implementations or changes that involve various engineering teams such as DBAs, Storage, Network, Capacity, Windows and Unix Engineering. Work closely with the onsite teams in the USA and in Singapore. In-charge of improving the Operational metrics that involve Change, Incident, Problem and Request Management. Well versed in BMC Remedy ticketing system and ITIL principles. In previous positions within Visa Inc. (Systems Engineer and Senior Application Analyst) had the responsibilities of: SME of the Verified by Visa (VbV) application hosted across 3 data centers in the USA which runs on Windows 2000/2003 servers and iPlanet 6.0 web servers connecting to Oracle Database. Architect the installation, configuration and maintenance of different modules of the Verified by Visa (VbV) built on Visas 3D Secure protocol. Worked with ISS Real Secure for intrusion detection on the VbV servers. (Wells Fargo Bank was one of the VbV customers). Managed the virtualization of VbV Staging servers as they were moved from Austin, TX and rebuilt as virtual servers in Denver, CO. Managed an Applications Firewall (Imperva SecureSphere) installation project and a portal re-design project within Visa. Functioned as a Technical Lead of the Operations/Support team for ITIM (IBM Tivoli Identity Manager) v. 4.6 Operations on Windows 2003 servers. Leading a technical team of 3 team members in this project. This is for secure Enterprise Provisioning of user accounts in Visa. This is a secure way of managing user accounts on various platforms and systems. Project Management for the Visa Security Penetration Testing team. Managed more than 20 penetration testing projects. This also includes designing Penetration tests for various customers and reviewing Penetration testing results. Design and maintain system automation scripts, automated reports and system upgrades. Conducting daily production support team meetings, keeping up with problem and change tickets and filing weekly status reports. This also includes being part of weekly on-call rotation schedule. TAOS - the Sys Admin Company, Santa Clara, CA. (URL:

Previous :

Network Administrator, System And

Worked from 2000 to 2001

Brief summary :

www.taos.com) System and Network Administrator July 2000 - Sept 2001 Roles and Responsibilities Windows NT/2000 System Administration. Installation and configuration on iPlanet (Netscape) Webservers and proprietary Java Applications on secure Windows 2000 servers. Installing, Creating Rules and Maintaining CheckPoint Firewall and responsible for VPN with IKE: 3DES - Strong encryption and CheckPoint firewall 4.1, site to site VPN between branch offices all over the world. Responsible of imposing Security Lockdowns on all servers and workstations in the Network. Responsible for setting up Access Control Lists for security on the External and Internal Cisco Routers. Responsible for creation and implementation of rules in Intrusion Detection Software like ISS RealSecure and Pedestal Software Intact Enterprise version. Responsible for performing security checks by correlating data from logs collected from the firewalls, audit logs on the servers and Service logs on the web servers. Use Big Brother software to monitor System and Network services for availability. Use pcAnywhere for remote administration. Part of the Applications Hosting Team and work with Exodus for all System and Application Hosting. Responsible for secure Site-to-Site VPN between Exodus and the local Development Center. Producing High Quality End User Documentation. Hexaware Technologies Inc., NJ, USA (URL:

Previous :

Network Engineer, Roles And

Worked from 1999 to 2000

Brief summary :

www.hexaware.com) Network Engineer April `99 - July `00 Roles and Responsibilities Windows NT 4.0 System Administration including configuration of PDC, BDC and multi-domain networks. Installation and Configuration of DNS, DHCP, WINS, MS-Proxy and IIS. Implementing audits and Security lockdowns on all Windows NT 4.0 servers. Working with high end Compaq, HP and Dell hardware. Also includes installation and configuration of hardware RAID 1 and 5 on this hardware. Part of a two-member team doing Norton Ghost 6.5 imaging from a centralized Ghost Multicast server to multiple clients at one instance. Part of the Tivoli Monitoring System implementation team. Previous Employments

Previous :

Network Engineer, Microland Ltd.
Chennai

Worked from 1998 to 1999

Brief summary :

Microland Ltd., Chennai, India. (www.microland.net) Network Engineer May98 - Apr.99 Migration of Novell Netware systems to MS Windows NT 4.0 environment at ICICI Bank, India.

Previous :

Customer Support Engineer, Nexus Computers Limited
Chennai

Worked from 1997 to 1998

Brief summary :

Nexus Computers Limited, Chennai, India. (www.nexuscomputers.com) Customer Support Engineer Jul.97 - May98

Previous :

Customer Support Engineer, Sifa Sanpra Systems Private Ltd.
Mumbai

Worked from 1996 to 1996

Brief summary :

Sifa Sanpra Systems Private Ltd., Mumbai, India. Customer Support Engineer May `96 - Dec. 96

 
 
Featured Career Adviser
India's leading executive search firm
  • Create a confidential Career Profile and Resume/C.V. online
  • Get advice for planning their career and for marketing of experience and skills
  • Maximize awareness of and access to the best career opportunities
 
 
 
Patrick's communities
Banking & Insurance Professionals
16092 members, 147 jobs, 347 articles, 208 questions, 671 debates, 251 idea contests.
Patrick's contributions
Maruti 800, the small car that changed the way Indians drove and helped put the Indian automobile market into the global big league will stop rolling out of showrooms in major cities from today (April 1, 2010). It has been driven off the roads by...
The Act provides for the payment of gratuity to workers employed in every factory, shop establishments or educational institution employing 10 or more persons on any day of the proceeding 12 months. A shop or establishment to which the Act has...
IPL will not spoil the  unity   in the Indian Cricket team. I am saying this because the individuals in the Indian team also play for different Ranji and Duleep trophy teams. They represent their states in Ranji trophy and their regional zone in...
 
Related Topics
Strategies in selecting and managing the right KPO service providers
1 insight , 2 idea contests  
Here the discussion is on Inter Organisation Business process. Share you...
1 insight , 1 idea contests  
Share you views and insights on how product teams are structured in a...
2 insight , 1 debates