Piyal Gupta, Associate Manager - Operations Maturity, Cognizant Technology Solutions - Profile & Expert Views of Piyal Gupta, Associate Manager - Operations Maturity, Cognizant Technology Solutions

Piyal Gupta's Profile

Piyal Gupta
Associate Manager - Operations Maturity, Cognizant Technology Solutions
	Cognizant Technology Solutions confidential confidential Chennai, India

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Professional summary

I am currently working with Cognizant Technology Solutions designated as a Associate Operations Manager IT IS being the Location Lead for Chennai in for the Operations Maturity – Service Assurance Group. Over my career I had significant contributions at Patni Mumbai and Siemens Mumbai, my knowledge and skills in various domain of IT, primarily having expertise in Process Consulting, Requirement Engineering, Quality Assurance and Service Transformation.

Current Experience: Associate Manager - Operations Maturity, Cognizant Technology Solutions
Previous: Senior Process Consultant, Patni
Associate/Senior Associate, Siemens S2
Education:

Bournemouth University
Years of Experience :

9.0 Years
Skills & Interests (keywords):

ITIL, ITSM, ISO 20000, CMMI, COBIT, Six Sigma
Contribution score:

(110 points)
Contacts: 3 connections, 3 following, 2 followers
Part of communities:

ITIL | ITIL V2 - Infrastructure Management | Leadership Skills |

Piyal Gupta's Experience


Current :	Associate Manager - Operations Maturity, Cognizant Technology Solutions
	IT Services
	India, Chennai
	Working from 2008
	Brief summary : Service Transformation Consultant for selected IT IS Managed Services projects in Chennai Facilitating Managed Services projects what comes under the purview of IT IS Operations maturity framework Auditing projects on ISO/IEC 20000:1 and 2 standard ITIL V3 and CTS QMS trainer for the IT IS horizontal
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Previous :	Senior Process Consultant, Patni
	Technology Consulting
	India, Mumbai
	Worked from 2008 to 2008
	Brief summary : Primarily work on process consultation leading to process support activities. Process practitioner working as part of the client organization in improving/implementing their processes. Understand user requirements and translate them to define process level changes or enhancements. Supporting the project team during the execution of a project/program. Reviews and other defect prevention activities that helps in early detection of defects Create workflows as per the instructions of the team lead and document/create and facilitate implementation of quality process
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Previous :	Associate/Senior Associate, Siemens S2
	Technology Consulting
	India, Mumbai
	Worked from 2006 to 2008
	Brief summary : Certified ITSM/ITIL Trainer for the organization Preparing documentation metadata and guidelines for the ISO 20000 certification of the organization Creating process assets for organizational level and project level documentation conforming to the guidelines of ITIL Training Project Document Controllers for project documentation Auditing ISO 20000 processes with the Project Documentation Controllers, Project Managers and Quality Manager. Responsible for reviewing all the documents related to project and ORS (Operational Resources System) in the Company Oversee the Pre-sales activity of Proposal Writing and Proposal Management with the Presales team
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Piyal Gupta's Education

Bournemouth University
Integrated PG
United Kingdom
From 2004 to 2005
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Associate Manager - Operations Maturity, Cognizant Technology Solutions

Working from 2008

Senior Process Consultant, Patni

Worked from 2008 to 2008

Associate/Senior Associate, Siemens S2

Worked from 2006 to 2008

Bournemouth University