Prakhar Chand Lall's Profile
 | Unisys |
Prakhar Chand Lall | |
Team Leader -(Technical), Unisys | |
confidential Hyderabad, India | |
   | |
Professional summary
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7 + Years of experience.
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Jobs Roles Handled – Technical Lead,Team Lead,Product and Process Trainer,Subject Matter Expert,Technical Support, Customer support.
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Current Experience:
Team Leader -(Technical), Dishnet DSL Ltd, Kolkata
Previous: Unisys Global Services
Tech Support Engineer, HP GlobalSoft Pvt. Ltd.
Tech Support Engineer, HP GlobalSoft Pvt. Ltd.
Tech Support Engineer, HP GlobalSoft Pvt. Ltd.
Tech Support Engineer, HP GlobalSoft Pvt. Ltd.
Technical Support Specialist, HP Global Soft Pvt.Ltd.
Customer Care Executive, Dishnet DSL Ltd
System Engineer, Aryan Infotech
System Engineer, Aryan Infotech
System Engineer, Comtekno Infotek
System Engineer, Aryan Infotech
System Engineer, Aryan Infotech
System Engineer, Aryan Infotech
System Engineer, Job Profile
System Engineer, Job Profile
System Engineer, Job Profile
System Engineer, Aryan Infotech
System Engineer, Aryan Infotech
System Engineer, Job Profile
System Engineer, Job Profile
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calcutta university
calcutta university
calcutta university
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7.0 Years
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Any networking issue,Windows mobile issue,Any Microsoft Appl issue.
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Contribution score:(93 points)
- Contacts: 10 connections, 10 following, 10 followers
Prakhar Chand Lall's Experience
| Current : |
Team Leader -(Technical), Dishnet DSL Ltd, Kolkata |
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| ITES / BPO / Customer Service | ||
| India | ||
| Previous : |
Unisys Global Services |
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Worked from 2010 to 2011 | ||
Brief summary :
Team Lead at Unisys Global Services , Hyderabad ( 01/08/2010 - till date) | ||
| Previous : |
Tech Support Engineer, HP GlobalSoft Pvt. Ltd. |
|
| ITES / BPO / Customer Service | ||
Worked from 2000 to 2011 | ||
|
Brief summary :
Technical Support Specialist (Microsoft IT Client Support) | ||
| Previous : |
Tech Support Engineer, HP GlobalSoft Pvt. Ltd. |
|
| ITES / BPO / Customer Service | ||
| India, Bangalore | ||
Worked from 2000 to 2011 | ||
|
Brief summary :
Technical Support Specialist (Microsoft IT Client Support) | ||
| Previous : |
Tech Support Engineer, HP GlobalSoft Pvt. Ltd. |
|
| ITES / BPO / Customer Service | ||
Worked from 2000 to 2011 | ||
|
Brief summary :
Technical Support Specialist (Microsoft IT Client Support) | ||
| Previous : |
Tech Support Engineer, HP GlobalSoft Pvt. Ltd. |
|
| ITES / BPO / Customer Service | ||
Worked from 2000 to 2011 | ||
|
Brief summary :
Technical Support Specialist (Microsoft IT Client Support) | ||
| Previous : |
Technical Support Specialist, HP Global Soft Pvt.Ltd. |
|
Worked from 2006 to 2010 | ||
Brief summary :
Technical Support Specialist at HP Global Soft Pvt.Ltd. Bangalore ( 17.04.06 - 31/07/2010 ) | ||
| Previous : |
Customer Care Executive, Dishnet DSL Ltd |
|
Worked from 2004 to 2006 | ||
Brief summary :
Customer Care Executive (Corporate Help desk) at VSNL (TATA Indicom Broadband) ,Kolkata ( 01.04.2004 - 28.02.06) Hub - Executive at Dishnet DSL Ltd, Kolkata (Jan 2004 to 31.03.2004). | ||
| Previous : |
System Engineer, Aryan Infotech |
|
Worked from 2002 to 2003 | ||
Brief summary :
Customer Support (Team Leader) and System Engineer at Aryan Infotech, Kolkata, for 1 years (April 2001 -Mar 2002). Customer Support and System Engineer at Comtekno Infot ek, Kolkata, 1 year 9 Month ( March 2002 - Dec 2003). Hub - Executive at Dishnet DSL Ltd, at Kolkata for more than 5 Months (Jan 2004 to 31.03.2004). Customer Care Executive (Corporate Help desk) at VSNL (TATA Indicom Broadband) , at Kolkata (01.04.2004 - 28.02.06) Customer Care Executive (Kolkata Incharge) at C1India Pvt Ltd, Kolkata (01.03.06 - 15.04.06) Technical Support Specialist at HP Global Soft Pvt.Ltd. Bangalore (17.04.06 - tilldate ) Technical Qualification Diploma in Computer Application from WEBEL, Kolkata. AQPP from Asset International , Kolkata MCSE from Asset International, Kolkata Diploma in Sales and Marketing from NIS Sparta , Kolkata HP Globalsoft , Bangalore Designation : Technical Support Specialist Job Profile : Attend Corporate Customer calls, Customer enquiry regarding technical problem from america understand their problems and short out there problems. Handling the Customer Query Coordinating with the Customers needs and there problems ( Technical), C1 India Pvt. ltd , Kolkata Designation : Customer Care Executive (Kolkata Incharge ) Job Profile : Attend Corporate Customer calls, Customer enquiry regarding registration on the tender site understand their problems and short out there problems. Handling the Customer Query, All inbound Sales, Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Videsh Sanchar Nigam Limited ( VSNL ) , Kolkata Designation : Broadband In charge (True Value Hub ) Job Profile : Attend Corporate Customer calls, Customer enquiry regarding Dial up, DSL understand their problems and short out there problems. Handling the Customer Query, All inbound Sales, Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Videsh Sanchar Nigam Limited ( VSNL ) , Kolkata Designation : Customer Care Executive (Corporate Help Desk) Duration : From April 2004 to till date. Job Profile : Attend Corporate Customer calls, Customer enquiry regarding Dial up, DSL understand their problems and short out there problems. Handling the Customer Query, All inbound , Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Dishnet DSL Ltd, 8/1A Sir Willaiam Jones Sarani, Suit no-6, 1st Floor, Shree Manjari, Kolkata 700071 Designation : Hub-Executive, Customer Care Duration : Jan 2004 to March2004 Job Profile :Keeping track of staff attendance and sending to H.O. on proper time for crediting of salary. Overall responsible of day-to day operations and administrations. Emphasis on identifying and meeting customer needs. Inventory control of VOIP Sales and revenue. Coordinating customer needs with the Undertaken connection. My job demanded communication with the customer, Comtekno Infotek, Hindmotor, Hooghly. Designation : Customer Support and System Engineer Duration : March 2002 to December 2003 Job Profile : Customer Support (Technical and Non Technical), Office Administration, Daily Sales Report, Assembling of Computer and Co-ordinating with Marketing Team. Aryan Infotech, Newalipore Kolkata | ||
| Previous : |
System Engineer, Aryan Infotech |
|
| Kolkata | ||
Worked from 2002 to 2003 | ||
Brief summary :
Customer Support (Team Leader) and System Engineer at Aryan Infotech, Kolkata, for 1 years (April 2001 -Mar 2002). Customer Support and System Engineer at Comtekno Infot ek, Kolkata, 1 year 9 Month ( March 2002 - Dec 2003). Hub - Executive at Dishnet DSL Ltd, at Kolkata for more than 5 Months (Jan 2004 to 31.03.2004). Customer Care Executive (Corporate Help desk) at VSNL (TATA Indicom Broadband) , at Kolkata (01.04.2004 - 28.02.06) Customer Care Executive (Kolkata Incharge) at C1India Pvt Ltd, Kolkata (01.03.06 - 15.04.06) Technical Support Specialist at HP Global Soft Pvt.Ltd. Bangalore (17.04.06 - tilldate ) Technical Qualification Diploma in Computer Application from WEBEL, Kolkata. AQPP from Asset International , Kolkata MCSE from Asset International, Kolkata Diploma in Sales and Marketing from NIS Sparta , Kolkata HP Globalsoft , Bangalore Designation : Technical Support Specialist Job Profile : Attend Corporate Customer calls, Customer enquiry regarding technical problem from america understand their problems and short out there problems. Handling the Customer Query Coordinating with the Customers needs and there problems ( Technical), C1 India Pvt. ltd , Kolkata Designation : Customer Care Executive (Kolkata Incharge ) Job Profile : Attend Corporate Customer calls, Customer enquiry regarding registration on the tender site understand their problems and short out there problems. Handling the Customer Query, All inbound Sales, Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Videsh Sanchar Nigam Limited ( VSNL ) , Kolkata Designation : Broadband In charge (True Value Hub ) Job Profile : Attend Corporate Customer calls, Customer enquiry regarding Dial up, DSL understand their problems and short out there problems. Handling the Customer Query, All inbound Sales, Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Videsh Sanchar Nigam Limited ( VSNL ) , Kolkata Designation : Customer Care Executive (Corporate Help Desk) Duration : From April 2004 to till date. Job Profile : Attend Corporate Customer calls, Customer enquiry regarding Dial up, DSL understand their problems and short out there problems. Handling the Customer Query, All inbound , Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Dishnet DSL Ltd, 8/1A Sir Willaiam Jones Sarani, Suit no-6, 1st Floor, Shree Manjari, Kolkata 700071 Designation : Hub-Executive, Customer Care Duration : Jan 2004 to March2004 Job Profile :Keeping track of staff attendance and sending to H.O. on proper time for crediting of salary. Overall responsible of day-to day operations and administrations. Emphasis on identifying and meeting customer needs. Inventory control of VOIP Sales and revenue. Coordinating customer needs with the Undertaken connection. My job demanded communication with the customer, Comtekno Infotek, Hindmotor, Hooghly. Designation : Customer Support and System Engineer Duration : March 2002 to December 2003 Job Profile : Customer Support (Technical and Non Technical), Office Administration, Daily Sales Report, Assembling of Computer and Co-ordinating with Marketing Team. Aryan Infotech, Newalipore Kolkata | ||
| Previous : |
System Engineer, Comtekno Infotek |
|
Worked from 2002 to 2003 | ||
Brief summary :
Customer Support and System Engineer at Comtekno Infotek, Kolkata, and ( March 2002 - Dec 2003). | ||
| Previous : |
System Engineer, Aryan Infotech |
|
Worked from 2002 to 2003 | ||
Brief summary :
Customer Support (Team Leader) and System Engineer at Aryan Infotech, Kolkata, for 1 years (April 2001 -Mar 2002). Customer Support and System Engineer at Comtekno Infot ek, Kolkata, 1 year 9 Month ( March 2002 - Dec 2003). Hub - Executive at Dishnet DSL Ltd, at Kolkata for more than 5 Months (Jan 2004 to 31.03.2004). Customer Care Executive (Corporate Help desk) at VSNL (TATA Indicom Broadband) , at Kolkata (01.04.2004 - 28.02.06) Customer Care Executive (Kolkata Incharge) at C1India Pvt Ltd, Kolkata (01.03.06 - 15.04.06) Technical Support Specialist at HP Global Soft Pvt.Ltd. Bangalore (17.04.06 - tilldate ) Technical Qualification Diploma in Computer Application from WEBEL, Kolkata. AQPP from Asset International , Kolkata MCSE from Asset International, Kolkata Diploma in Sales and Marketing from NIS Sparta , Kolkata HP Globalsoft , Bangalore Designation : Technical Support Specialist Job Profile : Attend Corporate Customer calls, Customer enquiry regarding technical problem from america understand their problems and short out there problems. Handling the Customer Query Coordinating with the Customers needs and there problems ( Technical), C1 India Pvt. ltd , Kolkata Designation : Customer Care Executive (Kolkata Incharge ) Job Profile : Attend Corporate Customer calls, Customer enquiry regarding registration on the tender site understand their problems and short out there problems. Handling the Customer Query, All inbound Sales, Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Videsh Sanchar Nigam Limited ( VSNL ) , Kolkata Designation : Broadband In charge (True Value Hub ) Job Profile : Attend Corporate Customer calls, Customer enquiry regarding Dial up, DSL understand their problems and short out there problems. Handling the Customer Query, All inbound Sales, Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Videsh Sanchar Nigam Limited ( VSNL ) , Kolkata Designation : Customer Care Executive (Corporate Help Desk) Duration : From April 2004 to till date. Job Profile : Attend Corporate Customer calls, Customer enquiry regarding Dial up, DSL understand their problems and short out there problems. Handling the Customer Query, All inbound , Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Dishnet DSL Ltd, 8/1A Sir Willaiam Jones Sarani, Suit no-6, 1st Floor, Shree Manjari, Kolkata 700071 Designation : Hub-Executive, Customer Care Duration : Jan 2004 to March2004 Job Profile :Keeping track of staff attendance and sending to H.O. on proper time for crediting of salary. Overall responsible of day-to day operations and administrations. Emphasis on identifying and meeting customer needs. Inventory control of VOIP Sales and revenue. Coordinating customer needs with the Undertaken connection. My job demanded communication with the customer, Comtekno Infotek, Hindmotor, Hooghly. Designation : Customer Support and System Engineer Duration : March 2002 to December 2003 Job Profile : Customer Support (Technical and Non Technical), Office Administration, Daily Sales Report, Assembling of Computer and Co-ordinating with Marketing Team. Aryan Infotech, Newalipore Kolkata | ||
| Previous : |
System Engineer, Aryan Infotech |
|
Worked from 2002 to 2003 | ||
Brief summary :
Customer Support (Team Leader) and System Engineer at Aryan Infotech, Kolkata, for 1 years (April 2001 -Mar 2002). Customer Support and System Engineer at Comtekno Infot ek, Kolkata, 1 year 9 Month ( March 2002 - Dec 2003). Hub - Executive at Dishnet DSL Ltd, at Kolkata for more than 5 Months (Jan 2004 to 31.03.2004). Customer Care Executive (Corporate Help desk) at VSNL (TATA Indicom Broadband) , at Kolkata (01.04.2004 - 28.02.06) Customer Care Executive (Kolkata Incharge) at C1India Pvt Ltd, Kolkata (01.03.06 - 15.04.06) Technical Support Specialist at HP Global Soft Pvt.Ltd. Bangalore (17.04.06 - tilldate ) Technical Qualification Diploma in Computer Application from WEBEL, Kolkata. AQPP from Asset International , Kolkata MCSE from Asset International, Kolkata Diploma in Sales and Marketing from NIS Sparta , Kolkata HP Globalsoft , Bangalore Designation : Technical Support Specialist Job Profile : Attend Corporate Customer calls, Customer enquiry regarding technical problem from america understand their problems and short out there problems. Handling the Customer Query Coordinating with the Customers needs and there problems ( Technical), C1 India Pvt. ltd , Kolkata Designation : Customer Care Executive (Kolkata Incharge ) Job Profile : Attend Corporate Customer calls, Customer enquiry regarding registration on the tender site understand their problems and short out there problems. Handling the Customer Query, All inbound Sales, Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Videsh Sanchar Nigam Limited ( VSNL ) , Kolkata Designation : Broadband In charge (True Value Hub ) Job Profile : Attend Corporate Customer calls, Customer enquiry regarding Dial up, DSL understand their problems and short out there problems. Handling the Customer Query, All inbound Sales, Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Videsh Sanchar Nigam Limited ( VSNL ) , Kolkata Designation : Customer Care Executive (Corporate Help Desk) Duration : From April 2004 to till date. Job Profile : Attend Corporate Customer calls, Customer enquiry regarding Dial up, DSL understand their problems and short out there problems. Handling the Customer Query, All inbound , Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Dishnet DSL Ltd, 8/1A Sir Willaiam Jones Sarani, Suit no-6, 1st Floor, Shree Manjari, Kolkata 700071 Designation : Hub-Executive, Customer Care Duration : Jan 2004 to March2004 Job Profile :Keeping track of staff attendance and sending to H.O. on proper time for crediting of salary. Overall responsible of day-to day operations and administrations. Emphasis on identifying and meeting customer needs. Inventory control of VOIP Sales and revenue. Coordinating customer needs with the Undertaken connection. My job demanded communication with the customer, Comtekno Infotek, Hindmotor, Hooghly. Designation : Customer Support and System Engineer Duration : March 2002 to December 2003 Job Profile : Customer Support (Technical and Non Technical), Office Administration, Daily Sales Report, Assembling of Computer and Co-ordinating with Marketing Team. Aryan Infotech, Newalipore Kolkata | ||
| Previous : |
System Engineer, Aryan Infotech |
|
| Kolkata | ||
Worked from 2001 to 2002 | ||
Brief summary :
Customer Support (Team Leader) and System Engineer at Aryan Infotech, Kolkata, for 1 years (April 2001 -Mar 2002). Customer Support and System Engineer at Comtekno Infot ek, Kolkata, 1 year 9 Month (March 2002 - Dec 2003). Hub - Executive at Dishnet DSL Ltd, at Kolkata for more than 5 Months (Jan 2004 to 31.03.2004). Customer Care Executive (Corporate Help desk) at VSNL (TATA Indicom Broadband) , at Kolkata (01.04.2004 - 28.02.06) Technical Support Specialist at HP Global Soft Pvt.Ltd. Bangalore (17.04.06 - tilldate ) Technical Qualification Diploma in Computer Application from WEBEL AQPP from Asset International MCSE certified P.G.Diploma in Sales and Marketing from NIS Sparta HP Globalsoft , Bangalore Designation : Technical Support Specialist (Microsoft Process) Job Profile : Configuring and troubleshooting issues related to Microsoft Corp. Network internet access as well as intranet. Installing and Configuring ISA Firewall Server and Client. Assisting the Microsoft Clients to setup Virtual Private Network(VPN). Help installation and Troubleshoot issue of all OS ,office, networking and internal applications Trouble shooting issues related to Windows SharePoint and File share. Trouble shooting issues related to Virtual Private Network (VPN). Assisting the Microsoft employees NT password related issues. Trouble shooting IPSec related issues. Configuring and Troubleshooting VOIP. Trouble shooting issues related to DHCP, DNS and WINS. Troubleshooting operating systems such as Windows Vista, Windows XP. Trouble shooting or escalating issues related to Microsoft Exchange server. Assisting the customer to configure Windows Information Rights management mail(IRM mail). Setting up Non-User (System) Account Mailbox request and permissions. Trouble shooting issues related to Line Of Business products like Clarify, Account Explorer, Account Planning, Checkpoint, Check Point Express. Trouble shooting issues related to Microsoft office products. Videsh Sanchar Nigam Limited ( VSNL ) , Kolkata Designation : Broadband In charge (True Value Hub ) Job Profile : Attend Corporate Customer calls, Customer enquiry regarding Dial up, DSL understand their problems and short out there problems. Handling the Customer Query, All inbound Sales, Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Videsh Sanchar Nigam Limited ( VSNL ) , Kolkata Designation : Customer Care Executive (Corporate Help Desk) Duration : From April 2004 to till date. Job Profile : Attend Corporate Customer calls, Customer enquiry regarding Dial up, DSL understand their problems and short out there problems. Handling the Customer Query, All inbound , Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Dishnet DSL Ltd, 8/1A Sir Willaiam Jones Sarani, Suit no-6, 1st Floor, Shree Manjari, Kolkata 700071 Designation : Hub-Executive, Customer Care Duration : Jan 2004 to March2004 Job Profile :Keeping track of staff attendance and sending to H.O. on proper time for crediting of salary. Overall responsible of day-to day operations and administrations. Emphasis on identifying and meeting customer needs. Inventory control of VOIP Sales and revenue. Coordinating customer needs with the Undertaken connection. My job demanded communication with the customer, Comtekno Infotek, Hindmotor, Hooghly. Designation : Customer Support and System Engineer Duration : March 2002 to December 2003 Job Profile : Customer Support (Technical and Non Technical), Office Administration, Daily Sales Report, Assembling of Computer and Co-ordinating with Marketing Team. Aryan Infotech, Newalipore Kolkata Designation : Customer Support (Team Leader) and System Engineer Duration : April 2001 to March 2002 Job Profile : Customer Support (Technical and Non Technical), Office Administration, Daily Sales Report, Assembling of Computer and Co-Coordinating with Marketing Team. Prakhar Chand Lall | ||
| Previous : |
System Engineer, Job Profile |
|
Worked from 2001 to 2002 | ||
Brief summary :
Designation : Customer Support (Team Leader) and System Engineer Duration : April 2001 to March 2002 Job Profile : Customer Support (Technical and Non Technical), Office Administration, Daily Sales Report, Assembling of Computer and Co-Coordinating with Marketing Team. Prakhar Chand Lall | ||
| Previous : |
System Engineer, Job Profile |
|
Worked from 2001 to 2002 | ||
Brief summary :
Designation : Customer Support (Team Leader) and System Engineer Duration : April 2001 to March 2002 Job Profile : Customer Support (Technical and Non Technical), Office Administration, Daily Sales Report, Assembling of Computer and Co-Coordinating with Marketing Team. Prakhar Chand Lall | ||
| Previous : |
System Engineer, Job Profile |
|
Worked from 2001 to 2002 | ||
Brief summary :
Designation : Customer Support (Team Leader) and System Engineer Duration : April 2001 to March 2002 Job Profile : Customer Support (Technical and Non Technical), Office Administration, Daily Sales Report, Assembling of Computer and Co-Coordinating with Marketing Team. Prakhar Chand Lall | ||
| Previous : |
System Engineer, Aryan Infotech |
|
| Kolkata | ||
Worked from 2001 to 2002 | ||
Brief summary :
Customer Support (Team Leader) and System Engineer at Aryan Infotech, Kolkata, for 1 years (April 2001 -Mar 2002). Customer Support and System Engineer at Comtekno Infot ek, Kolkata, 1 year 9 Month (March 2002 - Dec 2003). Hub - Executive at Dishnet DSL Ltd, at Kolkata for more than 5 Months (Jan 2004 to 31.03.2004). Customer Care Executive (Corporate Help desk) at VSNL (TATA Indicom Broadband) , at Kolkata (01.04.2004 - 28.02.06) Technical Support Specialist at HP Global Soft Pvt.Ltd. Bangalore (17.04.06 - tilldate ) Technical Qualification Diploma in Computer Application from WEBEL AQPP from Asset International MCSE certified P.G.Diploma in Sales and Marketing from NIS Sparta HP Globalsoft , Bangalore Designation : Technical Support Specialist (Microsoft Process) Job Profile : Configuring and troubleshooting issues related to Microsoft Corp. Network internet access as well as intranet. Installing and Configuring ISA Firewall Server and Client. Assisting the Microsoft Clients to setup Virtual Private Network(VPN). Help installation and Troubleshoot issue of all OS ,office, networking and internal applications Trouble shooting issues related to Windows SharePoint and File share. Trouble shooting issues related to Virtual Private Network (VPN). Assisting the Microsoft employees NT password related issues. Trouble shooting IPSec related issues. Configuring and Troubleshooting VOIP. Trouble shooting issues related to DHCP, DNS and WINS. Troubleshooting operating systems such as Windows Vista, Windows XP. Trouble shooting or escalating issues related to Microsoft Exchange server. Assisting the customer to configure Windows Information Rights management mail(IRM mail). Setting up Non-User (System) Account Mailbox request and permissions. Trouble shooting issues related to Line Of Business products like Clarify, Account Explorer, Account Planning, Checkpoint, Check Point Express. Trouble shooting issues related to Microsoft office products. Videsh Sanchar Nigam Limited ( VSNL ) , Kolkata Designation : Broadband In charge (True Value Hub ) Job Profile : Attend Corporate Customer calls, Customer enquiry regarding Dial up, DSL understand their problems and short out there problems. Handling the Customer Query, All inbound Sales, Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Videsh Sanchar Nigam Limited ( VSNL ) , Kolkata Designation : Customer Care Executive (Corporate Help Desk) Duration : From April 2004 to till date. Job Profile : Attend Corporate Customer calls, Customer enquiry regarding Dial up, DSL understand their problems and short out there problems. Handling the Customer Query, All inbound , Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Dishnet DSL Ltd, 8/1A Sir Willaiam Jones Sarani, Suit no-6, 1st Floor, Shree Manjari, Kolkata 700071 Designation : Hub-Executive, Customer Care Duration : Jan 2004 to March2004 Job Profile :Keeping track of staff attendance and sending to H.O. on proper time for crediting of salary. Overall responsible of day-to day operations and administrations. Emphasis on identifying and meeting customer needs. Inventory control of VOIP Sales and revenue. Coordinating customer needs with the Undertaken connection. My job demanded communication with the customer, Comtekno Infotek, Hindmotor, Hooghly. Designation : Customer Support and System Engineer Duration : March 2002 to December 2003 Job Profile : Customer Support (Technical and Non Technical), Office Administration, Daily Sales Report, Assembling of Computer and Co-ordinating with Marketing Team. Aryan Infotech, Newalipore Kolkata Designation : Customer Support (Team Leader) and System Engineer Duration : April 2001 to March 2002 Job Profile : Customer Support (Technical and Non Technical), Office Administration, Daily Sales Report, Assembling of Computer and Co-Coordinating with Marketing Team. Prakhar Chand Lall | ||
| Previous : |
System Engineer, Aryan Infotech |
|
Worked from 2001 to 2002 | ||
Brief summary :
Customer Support (Team Leader) and System Engineer at Aryan Infotech, Kolkata, ( April 2001 -Mar 2002). Unisys Global Services, Hyderabad Designation: Team Lead(Microsoft IT Client Support) - SSR1 Level Team Size: 80 (Service Desk Agent) Job Role: People Management. InfrastructureIncidentManagement. TechnicalSupport. Support Boundaries: Active Directory. Exchange Server. Microsoft Outlook. Smartcards and Networking. Microsoft Share point. Microsoft Direct Access. Microsoft Virtual Private Network - MS IT VPN Microsoft fore Front Identity Management. OS - Win 7 Enterprise and all other versions. Microsoft Accessories and Applications. Job Profile: Motivate and inspire team members. Provide team leadership and coaching, Create an environment oriented to trust, open communication. creative thinking and cohesive team effort Coach and help develop team members; help resolve Issue Efficiently. Facilitate problem solving and collaboration. Maintain healthy group dynamics. Intervene when necessary to aid the group in resolving issues. Assure that the team members have the necessary education and training to effectively participate on the team. Encourage creativity, risk-taking, and constant improvement. Recognize and celebrate team and team member accomplishments and exceptional performance Focus the team on the tasks at hand or the internal and external customer requirements. Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance. Assure that the team addresses all relevant issues within the specifications and various standards Provide necessary business information. Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel Ensure deliverables are prepared to satisfy the project requirements, cost and schedule. Help keep the team focused and on track coordinate teamwork with functional managers and the team sponsor to obtain necessary resources to support the teams requirements. Communicate team status, task accomplishment, and direction Provide status reporting of team activities against the program plan or schedule. Serve as a focal point to communicate and resolve interface and integration issues with other teams. Escalate issues which cannot be resolved by the team. Provide guidance to the team based on management direction. Interaction with clients on a weekly and monthly basis for latest updates and to discuss the challenges in process. Updating the floor with latest updates for process improvement. Role as Technical Trainer: Responsibility for taking for entire products we support for Microsoft client for the New Hire. Responsibility for taking process and Tools training for New Hire. Designing the training materials for New Hires as per requirements. Sending regular technical updates to the team. Contribution to the knowledge base team with new articles and resolutions. Ensure Quality training of every Trainee so that we get better throughput. Role - Infrastructure Incident Management Delivered value added solution that focus on IT Service Management, Business Transformation and Organizational Change Management based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the Microsoft IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis to support. Support Boundaries: Microsoft Server Issues. Microsoft Network Issues. Microsoft Applications Issues. Monitor Infrastructure team performance under predefined Service Level Agreement. Provide the tools, training and support required by team members to perform their tasks. Identify Incidents which is impacting the service levels - Priority 1, 2, 3 and 4 Issues depending on the number of clients impacted. Service desk to log, monitor and track the progress of the problem. Recording, classifying, matching, routing, resolving (unless assigned to other support groups) and closing incidents. Attempt to resolve incident using Level 1 templates, knowledge base articles and experience Track progress of incidents by accurate and timely recording of incident status and of work notes Ongoing communication of progress to the user and Provide customer updates as required. Service desk to note the incident sheet that the problem has been passed to Incident and Problem Management. Assisting technicians to action on problems raised from Incident Management. Assisting technicians to progress unresolved incidents through the Problem Management process. Assisting technicians in the process handling major incidents and Duty Manager Escalations. Coordinating with first line support groups, such as, configuration management or change management specialists to be consulted Coordinating with Second-line and third-line support groups, including specialist support groups and external suppliers. User to keep the service desk informed of any further changes to the state of the affected equipment. Effectively handled Major Incident Management. HP Globalsoft, Bangalore Designation: Technical Support Specialist (Microsoft IT Client Support) - SSR2 Level Job Profile: Configuring and troubleshooting issues related to Microsoft Corp. Network internet access as well as intranet. Installing and Configuring ISA Firewall Server and Client. Assisting the Microsoft Clients to setup Virtual Private Network (VPN). Help installation and Troubleshoot issue of all OS ,office, networking and internal applications Trouble shooting issues related to Windows SharePoint and File share. Trouble shooting issues related to Virtual Private Network (VPN). Assisting the Microsoft employees NT password related issues. Trouble shooting IPSec related issues. Configuring and Troubleshooting VOIP. Trouble shooting issues related to DHCP, DNS and WINS. Troubleshooting operating systems such as Windows XP, Windows Vista, Windows 7 and windows 2008. Trouble shooting or escalating issues related to Microsoft Exchange server. Assisting the customer to configure Windows Information Rights managementmail (IRM mail). Setting up Non-User (System) Account Mailbox request and permissions. Trouble shooting issues related to Line of Business products like Clarify, Account Explorer, Account Planning, Checkpoint, and Check Point Express. Trouble shooting issues related to Microsoft office products. Achievements: Received best Technical performance Award - RNR Got appreciated for my performance and promoted as Backup SME. Videsh Sanchar Nigam Limited (VSNL), Kolkata Designation: Broadband In charge (True Value Hub) Job Profile: Attend Corporate Customer calls, Customer enquiry regarding Dial up, DSL understand their problems and short out there problems. Handling the Customer Query, All inbound Sales, Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Role as Customer Care Executive (Corporate Help Desk) Attend Corporate Customer calls, Customer enquiry regarding Dial up, DSL understand their problems and short out there problems. Handling the Customer Query, All inbound , Mails Coordinating with the Customers needs and there problems ( Technical), Coordinating with the Regional Head, CCE, MIS and Compliances for the Branch and HO reporting Dishnet DSL Ltd, Kolkata Designation: Hub-Executive, Customer Care Job Profile: Keeping track of staff attendance and sending to H.O. on proper time for crediting of salary. Overall responsible of day-to day operations and administrations. Emphasis on identifying and meeting customer needs. Inventory control of VOIP Sales and revenue. Coordinating customer needs with the Undertaken connectio | ||
| Previous : |
System Engineer, Job Profile |
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Worked from 2001 to 2002 | ||
Brief summary :
Designation : Customer Support (Team Leader) and System Engineer Duration : April 2001 to March 2002 Job Profile : Customer Support (Technical and Non Technical), Office Administration, Daily Sales Report, Assembling of Computer and Co-Coordinating with Marketing Team. Prakhar Chand Lall | ||
| Previous : |
System Engineer, Job Profile |
|
Worked from 2001 to 2002 | ||
Brief summary :
Designation : Customer Support (Team Leader) and System Engineer Duration : April 2001 to March 2002 Job Profile : Customer Support (Technical and Non Technical), Office Administration, Daily Sales Report, Assembling of Computer and Co-Coordinating with Marketing Team. Prakhar Chand Lall | ||
Prakhar Chand Lall's Education
calcutta university |
|
| B.Com | |
| India | |
| From 1994 to 1997 | |
|
Brief summary :
Commerce | |
calcutta university |
|
| B.Com | |
| India | |
| From 1994 to 1997 | |
|
Brief summary :
Commerce | |
calcutta university |
|
| B.Com | |
| India | |
| From 1994 to 1997 | |
|
Brief summary :
Commerce | |
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Prakhar's communities
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35952 members, 590 jobs, 1219 articles, 574 questions, 1505 debates, 422 idea contests.
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7792 members, 71 jobs, 705 articles, 199 questions, 1594 debates, 379 idea contests.
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1498 members, 208 jobs, 190 articles, 17 questions, 22 debates, 10 idea contests.
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Prakhar's
contributions
Right connection is very tough, 1st we have to connect everyone and then only we ourself can act as filter and find right connection as per our requirement.. |
This is the important part of any project,Until and unless we fullfil the requirement of the enduser we will never able to bring up the project with success, Every project should have their second phase ready if the first phase fails you should be... |
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