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Krishan Lal's Profile
Genpact

Krishan Lal

Asst. Manager/Manager -(NonTechnical), Genpact

confidential
New Delhi / NCR, India
confidential
Krishan Lal's Experience
Current :

Asst. Manager/Manager -(NonTechnical), Genpact

ITES / BPO / Customer Service
India, New Delhi / NCR

Working from 2006

 
 
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Krishan's contributions
I dont agree with Isha here, that quality will be compromised, but that is not the case quality should be the top priority and this is what customers are entitled for a quality product or a quality service, so if that is not there then there is no...
I could say crisis will not omit outsourcing industry. But this crisis will do more harm to vendors already providing services to clients rather than start-ups. Knocking down of project budgets may force outsourcing companies to lower their prices, so...
Working in night shifts in not something new. Many persons in railways, hospitals, police other emergency service work during night hours only. So I don't think there is any need to create so much hype about the working conditions in BPOs. Infact they...
No there will be no impact, but there will be less outsourcing, but then its up to us how we lure them to outsource with special economic reforms, and  if elections are held on properly there will be new government in India also, so i guess both the...
In some cases, investment in KPO infrastructure is expected to be higher than that in traditional BPO. For example, a company involved in Simulation and Finite Element Analysis will require high-end workstations, whereas one involved in simple data...
 
 
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