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What has been your experience with implementing the Balanced Scorecard? Have you experienced a material difference in the performance of your firm thereafter?

Asked by : Gargi Sinha, Senior Consultant, Hewitt Associates
Industry : Human Resources (HR) Consulting
Functional Area : Performance
Keywords : Performance Balanced Scorecard Difference Experience Firm Implementing Material Experienced Thereafter
Activity: 0 referals Question posted: 1 year ago, 1 answers, 47 views, last activity 1 sec ago
 
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1 Answers for "What has been your experience with implementing the Balanced Scorecard? Have you experienced a material difference in the performance of your firm thereafter?"
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  Answered by     Pradeep Reddy, Trading Advisor, UBS  | 1 year ago
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My experience is only of a failed implementation but here are key the lessons learned:
Too junior a project team assigned to developing the metrics.
Too many metrics put onto the BSC with too few key indicators.
No focus on data quality in collection of actuals information, meaning planned metrics never got updated for real data

 
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