| Topic : Successfully Implementing the Balanced Scorecard |
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Posted in Community :
Implementing Balance Scorecard for performance management
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Activity:
Question posted: 05 23 2008 01:35:58 +0000,
3 answers, 135 views, last activity
07 07 2010 02:18:42 +0000
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Not Rated
Hi,
Like any other initiative BSC can succeed only if it is duly mandated and nurtured by Top management and a qualified cross functional team is allocated the responsibility of implementing it with guidance and steering by Top management council.
In many organizations I find BSC is treated as a "metrics" definition initiative that completely dilutes the purpose, objectives and expected outcomes from a BSC initiative.
Often unclear organizational goals and strategy map is the starting map for BSC failures followed by poor identification of measures and thereafter "inadequate communication and cascading" down the line till the level of establishing Personal scorecards are key causes as well.
Sethu V
Enabling Excellence
Not Rated
My experience is only of a failed implementation but here are key the lessons learned:
Too junior a project team assigned to developing the metrics.
Too many metrics put onto the BSC with too few key indicators.
No focus on data quality in collection of actuals information, meaning planned metrics never got updated for real data
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