| Topic : Best Practices by HR |
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HR Professionals |
Business and Law |
Narsee Monjee Institute of Management Studies, Mumbai (NMIMS)
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Activity:
Question posted: 09 04 2009 08:18:43 +0000,
1 answers, 529 views, last activity
07 06 2010 20:18:08 +0000
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I hv just prepareed HR IR audit draft and trying to gather as much as info abt this. i am ready to share this draft with every body. and people can share with me their experience in this area. pls send me on my mail.
hemant
JOB AUDIT
- Performance Audit
- Performance Management
- HR audit
- HR Policy Manual Design
- Organisation Structure Design
- Competency Mapping
Why a Job Audit?
- Changes in responsibility
- Changes in nature of work
What is a Job Audit and when is it appropriate?
- Analysis of duties and content of a position to determine whether it is classified properly
- When the responsibilities of a position have changed significantly and substantially either through expanded or reduced responsibilities or through reorganization
Who can initiate the Job Audit Process?
- Staff Member
- Supervisor
Steps in the Audit Process
- Staff member provides job information by completing “Job Audit Questionnaire”
- Supervisor provides job information by completing “Job Audit Questionnaire”
- Interviews with staff member, supervisor, department head, and AUL
- Compensation (LHR) makes classification decision
Generic Job Descriptions
- Broadly written descriptions
- Cover many positions
- Characterize level of work being performed by many incumbents in the job title
- Include duties and factor levels
- Benchmark or standard against which all job evaluation decisions are made
Job Evaluation Factors
- Nine major factors, broken into sub-factors which focus on specific elements within the factors
9 Major Factors
- Knowledge and Skills required to do the job
- Experience, Education and Formal Training
- Complexity and Organization
- Interpersonal Relations
- Supervisory Guidelines
- Independent Judgment
- Leadership Responsibility
- Impact and consequences of error
- Working Conditions
Important to Remember
- Compensation (LHR) compares duties and factor levels to those found in generic job descriptions, not to other employees
- Job audit process is not about performance
- Job audit process does not consider an increase in volume of work
Supervisor’s Responsibilities
Supervisor’s responsibility to:
- Complete the Supervisor’s Questionnaire on a timely basis (within 1 week of submission by staff member)
- Update position descriptions regularly
- Consult with LHR when new work develops before assigning to staff member
PERFORMANCE MANAGEMENT
- Organizations redefining their strategies-- performance appraisal to performance management to performance culture in which every member of the organization knows the goals & consistently make efforts to achieves high performance
- Performance management is the process of creating a work environment of setting in which people are enabled to the best of their abilities
- P M S is concerned with creating a culture in which individual learning & development are continuous process
Performance Appraisal System
-
- Focus is on performance appraisal and generation of ratings
- Emphasis is on relative evaluation of individuals.
- Annual exercise-normally though periodic evaluations are made.
- Emphasis is on ratings and evaluation.
- Rewards and recognition of good performance is an important component.
- Designed and monitored by the HR Department.
- Ownership is mostly with the HR department.
- KPAs & KRAs are used for bringing in objectivity.
- Developmental needs are identified at the end of the year on the basis of the appraisal of competency gaps.
- There are review mechanisms to ensure objectivity in ratings
- It is a system with deadlines, meetings, input and output and a format.
- Format driven with emphasis on the process.
-
Linked to promotions, rewards, training and development interventions and placements.
Performance Management System
-
- Focus is on performance management.
- Emphasis is on performance improvements of individuals, teams and the organization.
- Continuous process with quarterly performance review discussions.
- Emphasis is on performance planning, analysis, review, development and improvements.
- Performance rewarding may or may not be an integral part.
- Designed by HR and Line departments but monitored by the respective departments themselves.
- Ownership is with line managers, HR facilitates its implementation KPAs or KRAs are used as planning mechanisms.
- Developmental needs are identified in the basis of the competency requirements for the coming year.
- There are review mechanisms essentially to bring performance improvements
- It is a system with deadlines, meetings, input, output and a format.
- Process driven with emphasis on the format as an aid.
-
Linked to performance improvements and through them to other HR decisions as and when necessary
Performance Planning
-
- Task analysis and/or activity analysis;
- Key performance areas (KPAs);
- Key result areas (KRAs);
- Task & target identifications;
- Activity plans/action plans; and
- Goal-setting exercises.
Score card for organization team and individual
- Financial performance
- Customers satisfaction
- Internal business processes
- Employees learning and growth
MAIN PARAMETERS OF HR AUDIT :
HR policy manual- TABLE OF CONTENTS
SECTION I. WELCOME
• Message from the President
• Employee Handbook
• Employment Status
• Evaluation Period
SECTION II. OPERATING procedures
1. Standards of Conduct
2. Employee Conduct and Work Performance
3. Availability for Work
4. Absenteeism and Punctuality
5. Personal Appearance
6. Neatness of Work Area
7. Communications-Problem Resolution
8. Employee Relations
9. Disciplinary Guidelines
10. Use of Company Vehicles
11. Conflicts of Interest
12. Confidentiality of Company Information
13. Safety
14. Violence and Weapons Policy
15. Workplace Monitoring and Searches
16. Substance Abuse
17. Solicitations and Contributions
18. Company Property
19. Office Equipment
20. Tools and Equipment
21. Mandatory Meetings
22. Personal Telephone Calls
23. Personal Mail
24. Severe Weather
25. Suggestions
SECTION III. EMPLOYMENT
1. Orientation
2. Equal Employment Opportunity
3. Harassment
4. Criminal Convictions
5. Personnel Files
6. Employment References
7. Employment of Relatives
8. Outside Employment
9. Rehiring Former Employees
SECTION IV. COMPENSATION
1. Employment Classification
2. Hours of Work
3. Break Policy
4. Recording Time
5. Overtime
6. Salary And Wage Increases
7. Payroll
8. Bonus Plan
9. Performance Reviews
SECTION V. BENEFITS
1. The Benefits Program
2. Benefits Eligibility
3. Insurance
4. Insurance Continuation
5. Holidays
6. Vacation
7. Bereavement Leave
8. Social Security
9. Pre-Tax Deductions
10. Military Leave
11. Medical Leave of Absence
12. Family Leave of Absence
13. Employee Discounts
14. Workers’ Compensation
15. Jury Duty
16. Unemployment Compensation
17. Educational Assistance
18. Travel Expenses
19. Reimbursable Expenses
SECTION VI. ELECTRONIC ACCESS POLICIES (ePOLICIES)
1. General
Email
2. E-mail Policies and Procedures
Topics Covered:
*use
*Privacy of Email
*Intended Recipients
*Confidential Information
*Passwords
*Access of Another Employee's Email
*Copyright and Ethics
*Appropriate Language
*Solicitation
*Harassment
*Archived Messages
* Network and Internet
3. Personal Responsibility
4. Permitted Use and Term
5. Availability and Access
6. Content and Communications
7. Privacy
8. Downloaded Files
9. Confidential Information
10. Prohibited Activities / Prohibited Uses
Topics Covered:
-Downloading Software
-Printing Or Distributing Copyrighted Materials
-Unlicensed Software
-Soliciting For Personal Gain
-Operating A Business
-Searching For Outside Employment
-Offensive Or Harassing Statements
-Forwarding Inappropriate Messages
-Slurs And Jokes
-Sexually Oriented Images Or Messages
-Accessing Websites:
- Pornographic
- Terrorism
- Espionage
-Theft
-Drugs
-Gambling
-Unethical Activities
-Activities Damaging To The Company
-Granting Access To Others
-Impersonating Another Person
-Introducing A Virus
11. Computer Equipment
12. Compliance
13. Noncompliance
Software Usage
14. Software Usage Policies and Procedures
Topics Covered:
-License Agreements
-Reproducing Software
-Unauthorized Software
-Personal Software
-Home Use of Company Software
-Providing Software To Non-Employees
SECTION VII. SEPARATION
1. General
2. Job Abandonment
3. Voluntary Resignation
4. Performance-Based Release
5. Acts of Misconduct
6. Other Forms of Separation
7. Termination Procedures
SECTION VII. ACKNOWLEDGMENT OF UNDERSTANDING
ORGANISATON STRUCTURE AND DESIGN
. Organization structure is an organization's framework as expressed by its degree of complexity, formalization, and centralization.
Vertical Dimension
Horizontal Dimension
COMPETENCY MAPPING
- Competency Mapping is a process of identify key competencies for an organization and/or a job and incorporating those competencies throughout the various processes (i.e. job evaluation, training, recruitment) of the organization. To ensure we are both on the same page, we would define a competency as a behavior (i.e. communication, leadership) rather than a skill or ability.
- In a study conducted by Mc Kensey in 340 organizations worldwide on “Why Strategy Fails”, only 17 percent of strategic failures were due to bad strategy and 8 percent due to other reasons such as ‘September 11, War natural calamity, etc. the remaining 75 percent were due to lack of competency of the people who implemented the strategy; precisely 40 percent due to lack of knowledge and skills and the other 35 percent due to lack of right attitude, i.e. willingness to change, managing feeling and emotions, etc.
- People who excel at their jobs demonstrate behavior that distinguish them from their peers. Directing these behaviors are “Competencies” which we define as underlying personal characteristics that differentiate outstanding performance from average performance in a given job, role, organization or culture.
-
- List of managerial competencies
- Planning ability
- Organizing ability
- Co-ordination
- Supervision
- Leadership & dynamism
- Initiative
- Resourcefulness (oral & written)
- Creativity & Imaginativeness
- Development of subordinates
- Contribution to team spirit
- Analytical abilities
- Delegation
- Public relations
- Sociability
- Self-confidence
17. Cooperativeness
18. Flexibility
19. Problem-solving
20. Risk –taking
21. Ability to motivate subordinates
22. Conflict management
23. Communication skills
24. Perseverance
25. Hard work
26. Integrity
27. Drive
28. Empathy
29. Assertiveness
30. Originality
31. Data management
Write is > info@promptmanfin.com
www.promptmanfin.com
JOB AUDIT
- Performance Audit
- Performance Management
- HR audit
- HR Policy Manual Design
- Organisation Structure Design
- Competency Mapping
Why a Job Audit?
- Changes in responsibility
- Changes in nature of work
What is a Job Audit and when is it appropriate?
- Analysis of duties and content of a position to determine whether it is classified properly
- When the responsibilities of a position have changed significantly and substantially either through expanded or reduced responsibilities or through reorganization
Who can initiate the Job Audit Process?
- Staff Member
- Supervisor
Steps in the Audit Process
- Staff member provides job information by completing “Job Audit Questionnaire”
- Supervisor provides job information by completing “Job Audit Questionnaire”
- Interviews with staff member, supervisor, department head, and AUL
- Compensation (LHR) makes classification decision
Generic Job Descriptions
- Broadly written descriptions
- Cover many positions
- Characterize level of work being performed by many incumbents in the job title
- Include duties and factor levels
- Benchmark or standard against which all job evaluation decisions are made
Job Evaluation Factors
- Nine major factors, broken into sub-factors which focus on specific elements within the factors
9 Major Factors
- Knowledge and Skills required to do the job
- Experience, Education and Formal Training
- Complexity and Organization
- Interpersonal Relations
- Supervisory Guidelines
- Independent Judgment
- Leadership Responsibility
- Impact and consequences of error
- Working Conditions
Important to Remember
- Compensation (LHR) compares duties and factor levels to those found in generic job descriptions, not to other employees
- Job audit process is not about performance
- Job audit process does not consider an increase in volume of work
Supervisor’s Responsibilities
Supervisor’s responsibility to:
- Complete the Supervisor’s Questionnaire on a timely basis (within 1 week of submission by staff member)
- Update position descriptions regularly
- Consult with LHR when new work develops before assigning to staff member
PERFORMANCE MANAGEMENT
- Organizations redefining their strategies-- performance appraisal to performance management to performance culture in which every member of the organization knows the goals & consistently make efforts to achieves high performance
- Performance management is the process of creating a work environment of setting in which people are enabled to the best of their abilities
- P M S is concerned with creating a culture in which individual learning & development are continuous process
Performance Appraisal System
-
- Focus is on performance appraisal and generation of ratings
- Emphasis is on relative evaluation of individuals.
- Annual exercise-normally though periodic evaluations are made.
- Emphasis is on ratings and evaluation.
- Rewards and recognition of good performance is an important component.
- Designed and monitored by the HR Department.
- Ownership is mostly with the HR department.
- KPAs & KRAs are used for bringing in objectivity.
- Developmental needs are identified at the end of the year on the basis of the appraisal of competency gaps.
- There are review mechanisms to ensure objectivity in ratings
- It is a system with deadlines, meetings, input and output and a format.
- Format driven with emphasis on the process.
-
Linked to promotions, rewards, training and development interventions and placements.
Performance Management System
-
- Focus is on performance management.
- Emphasis is on performance improvements of individuals, teams and the organization.
- Continuous process with quarterly performance review discussions.
- Emphasis is on performance planning, analysis, review, development and improvements.
- Performance rewarding may or may not be an integral part.
- Designed by HR and Line departments but monitored by the respective departments themselves.
- Ownership is with line managers, HR facilitates its implementation KPAs or KRAs are used as planning mechanisms.
- Developmental needs are identified in the basis of the competency requirements for the coming year.
- There are review mechanisms essentially to bring performance improvements
- It is a system with deadlines, meetings, input, output and a format.
- Process driven with emphasis on the format as an aid.
-
Linked to performance improvements and through them to other HR decisions as and when necessary
Performance Planning
-
- Task analysis and/or activity analysis;
- Key performance areas (KPAs);
- Key result areas (KRAs);
- Task & target identifications;
- Activity plans/action plans; and
- Goal-setting exercises.
Score card for organization team and individual
- Financial performance
- Customers satisfaction
- Internal business processes
- Employees learning and growth
MAIN PARAMETERS OF HR AUDIT :
HR policy manual- TABLE OF CONTENTS
SECTION I. WELCOME
• Message from the President
• Employee Handbook
• Employment Status
• Evaluation Period
SECTION II. OPERATING procedures
1. Standards of Conduct
2. Employee Conduct and Work Performance
3. Availability for Work
4. Absenteeism and Punctuality
5. Personal Appearance
6. Neatness of Work Area
7. Communications-Problem Resolution
8. Employee Relations
9. Disciplinary Guidelines
10. Use of Company Vehicles
11. Conflicts of Interest
12. Confidentiality of Company Information
13. Safety
14. Violence and Weapons Policy
15. Workplace Monitoring and Searches
16. Substance Abuse
17. Solicitations and Contributions
18. Company Property
19. Office Equipment
20. Tools and Equipment
21. Mandatory Meetings
22. Personal Telephone Calls
23. Personal Mail
24. Severe Weather
25. Suggestions
SECTION III. EMPLOYMENT
1. Orientation
2. Equal Employment Opportunity
3. Harassment
4. Criminal Convictions
5. Personnel Files
6. Employment References
7. Employment of Relatives
8. Outside Employment
9. Rehiring Former Employees
SECTION IV. COMPENSATION
1. Employment Classification
2. Hours of Work
3. Break Policy
4. Recording Time
5. Overtime
6. Salary And Wage Increases
7. Payroll
8. Bonus Plan
9. Performance Reviews
SECTION V. BENEFITS
1. The Benefits Program
2. Benefits Eligibility
3. Insurance
4. Insurance Continuation
5. Holidays
6. Vacation
7. Bereavement Leave
8. Social Security
9. Pre-Tax Deductions
10. Military Leave
11. Medical Leave of Absence
12. Family Leave of Absence
13. Employee Discounts
14. Workers’ Compensation
15. Jury Duty
16. Unemployment Compensation
17. Educational Assistance
18. Travel Expenses
19. Reimbursable Expenses
SECTION VI. ELECTRONIC ACCESS POLICIES (ePOLICIES)
1. General
Email
2. E-mail Policies and Procedures
Topics Covered:
*use
*Privacy of Email
*Intended Recipients
*Confidential Information
*Passwords
*Access of Another Employee's Email
*Copyright and Ethics
*Appropriate Language
*Solicitation
*Harassment
*Archived Messages
* Network and Internet
3. Personal Responsibility
4. Permitted Use and Term
5. Availability and Access
6. Content and Communications
7. Privacy
8. Downloaded Files
9. Confidential Information
10. Prohibited Activities / Prohibited Uses
Topics Covered:
-Downloading Software
-Printing Or Distributing Copyrighted Materials
-Unlicensed Software
-Soliciting For Personal Gain
-Operating A Business
-Searching For Outside Employment
-Offensive Or Harassing Statements
-Forwarding Inappropriate Messages
-Slurs And Jokes
-Sexually Oriented Images Or Messages
-Accessing Websites:
- Pornographic
- Terrorism
- Espionage
-Theft
-Drugs
-Gambling
-Unethical Activities
-Activities Damaging To The Company
-Granting Access To Others
-Impersonating Another Person
-Introducing A Virus
11. Computer Equipment
12. Compliance
13. Noncompliance
Software Usage
14. Software Usage Policies and Procedures
Topics Covered:
-License Agreements
-Reproducing Software
-Unauthorized Software
-Personal Software
-Home Use of Company Software
-Providing Software To Non-Employees
SECTION VII. SEPARATION
1. General
2. Job Abandonment
3. Voluntary Resignation
4. Performance-Based Release
5. Acts of Misconduct
6. Other Forms of Separation
7. Termination Procedures
SECTION VII. ACKNOWLEDGMENT OF UNDERSTANDING
ORGANISATON STRUCTURE AND DESIGN
. Organization structure is an organization's framework as expressed by its degree of complexity, formalization, and centralization.
Vertical Dimension
Horizontal Dimension
COMPETENCY MAPPING
- Competency Mapping is a process of identify key competencies for an organization and/or a job and incorporating those competencies throughout the various processes (i.e. job evaluation, training, recruitment) of the organization. To ensure we are both on the same page, we would define a competency as a behavior (i.e. communication, leadership) rather than a skill or ability.
- In a study conducted by Mc Kensey in 340 organizations worldwide on “Why Strategy Fails”, only 17 percent of strategic failures were due to bad strategy and 8 percent due to other reasons such as ‘September 11, War natural calamity, etc. the remaining 75 percent were due to lack of competency of the people who implemented the strategy; precisely 40 percent due to lack of knowledge and skills and the other 35 percent due to lack of right attitude, i.e. willingness to change, managing feeling and emotions, etc.
- People who excel at their jobs demonstrate behavior that distinguish them from their peers. Directing these behaviors are “Competencies” which we define as underlying personal characteristics that differentiate outstanding performance from average performance in a given job, role, organization or culture.
-
- List of managerial competencies
- Planning ability
- Organizing ability
- Co-ordination
- Supervision
- Leadership & dynamism
- Initiative
- Resourcefulness (oral & written)
- Creativity & Imaginativeness
- Development of subordinates
- Contribution to team spirit
- Analytical abilities
- Delegation
- Public relations
- Sociability
- Self-confidence
17. Cooperativeness
18. Flexibility
19. Problem-solving
20. Risk –taking
21. Ability to motivate subordinates
22. Conflict management
23. Communication skills
24. Perseverance
25. Hard work
26. Integrity
27. Drive
28. Empathy
29. Assertiveness
30. Originality
31. Data management
Write is > info@promptmanfin.com
www.promptmanfin.com
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What are the diff diff best procedures, format availabel on net, books and other sources. |
Yes employer should support then we ll get end result positive. We have policy in our Orgn alloted time eveready for study. Individual / Self development is the best stratergy to retain motivate employees as well as grow them well in competitive... |
why not each day? That is their right. |