Asked by : Suryanarayan Murthy, Free lancer
Industry : Public Sector/Government
Functional Area : Performance Management
Activity: Question posted: 05 10 2011 05:19:17 +0000, 19 answers, 519 views, last activity 05 17 2011 12:20:12 +0000
Have you gone to a Government office recently, Collectorate, Land Records Office, Registration Department, Sub Registrar office, Secretariat, Police Station?
The staff is well paid almost on par with MNCs. Their timings are flexible; they can come at 11 am and leave at 4.30 pm. Lunch time lasts anything between 1 to 3 hours. Almost all the records are computerized. They are provided with computers, printers and some cases mobile phones. In many cases, they are over staffed.
Their jobs are permanent unlike private sector employees. They are supposed to help us and co-operate with us. In fact what they are enjoying is the tax payer’s money. Then why do they treat us like dirt? Is it so difficult to change the government employees? What can be done to change their attitude ?
Attitude is something that cannot be trained or motivated on.the wave of new generation only should set things right at least for the future generations.
Jahan par danda wahan atitude teekh ho jatha hai ! jahan par paisa hai wahan par attitude, gratitude ho jatha hai.Exceptions are many but the few who have tarnished the name of government employees make all of us stand in shame.
They are not government servants as stated they are government bosses for people who earn much more than their bosses also and their powers are so much that they know many of their bosses come and go but they remain there for till their retirement.
Hence attitude is bad from the root levels. for example some public sector employees have changed a lot once they have been privatised.
All of us to be blamed for this state of affairs as we all have accepted it as way of living.
Reality is not as colourful as Mr. Suryanarayana Murty described. Computers are there but the users dont the computerisation of data. They see it as next generation type machine. They dont fully the utility of a computer. In Police Department all the Police stations are linked to each other. However the retrieving information is still being a big problem. Its all about the mindset. Govt. employees are the part of a Govt. machinery to reach the needy people and solve their problems and they are being paid for it. But, the employees believe they are next to almighty and were sent to earth to help the people. Secrecy of information is the big problem. The proximity of the information making the Govt. employees powerful. This tendency has to change.
good content mr. suryanarayana, i feel it is the whole system is rottened, it is neither upgradation like compueterisation nor the attitude, it is the total mindset of the human resources need to be changed by motivation and providing them trainings like morality, competence, productivity and motivation. thanx for refrl.
Where is the Attitude problem!!!!, “sarkari babu’s are well paid as MNC today”. MNC has an owner a boss.
Does Sarkari Karamchari have a boss? Do they accept a boss?
People like Jihad Gandhigiri, against whom? The Politicians? Who are they? Scam stars, racketeers foreigners, (she is a widow of our ex Indian prime minister).
Gandhi giri was against the British Colonial force, Jihad or crusade is fought against who can be isolated in terms of religion origin country etc. ex Palestine’s fighting the Jews (Israel).
Whose problem is this? It’s your problem, why did you to get there?
One Message On Attitude
After an international beer conference in London , all the world's top brewery bosses decide to go out for a beer together.
The Chairman of Budweiser says, 'I'd like the most refreshing beer in the world, 'The King of Beers': give me a Budweiser.'
The bartender takes a bottle from the shelf and opens it for him.
The Chairman of Guinness says, 'I'd like the only beer in the world worth really, truly waiting for: give me a Guinness.'
The bartender serves him.
The Chairman of Carlsberg says, ' I would like the world's best beer, drunk in more countries than any other: give me a Carlsberg.'
He gets it.
Vijay Mallya sits down, looks around and says, 'Just give me a Coke.'
The bartender looks at him, shrugs, and serves him.
The other brewery bosses laugh loudly and say, 'Hey Vijay, how come you aren't drinking a Kingfisher?'
'Listen,' says Vijay Mallya, 'If you guys aren't drinking beer, neither will I...
That's what I call Attitude!!
Dear Sir, please give details of such police stations & land records offices where they have flexible timings.
As far as my best of knowledge ,the situation described here is not here @ Pune, & their salary is also less & many of them are working on contract basis in land record & registration office & also in corporation.
The described condition may applicable to one of the remote areas of U.P. or Bihar but not the true picture for Maharashtra.
I think its related to 'power distance' index as explained by Dutch professor Geert Hofstede. India has very high power distance index. Every culture develops a system of inequality and hierarchy. It is extreme in India. The govt department employees treat common people as such, because they are treated similarly by top officials, rich influential people and politicians. Also many of govt employees background is from lower strata of society, where they receive harsh treatment by others in society, so once they become govt employees i.e. gaining position of authority, they take 'revenge' by treating others badly.
Historically, Indian society for various reasons has been stratified by immovable hierarchy positions like cast. In villages, higher caste people treat lower caste people like dirt. In govt structure, its like a new caste system based on authority.
Do see http://www.geert-hofstede.com/hofstede_dimensions.php
Good Evening sir, In fact I thought of requesting you to write an article on this particular subject - since you know better than us. Whenever I read an article on this issue in various papers, my mind goes back to Indira Gandhi era. What would have...
Great advice sir. I will send it to my daughter and other friends !!!!
Dear Mr. Vedant !!! Setting up a association/union to resolve issues with the management is not a good idea. Honestly!!! Any issue can be settled amicably, across the table. The prerequisites are (a) discuss openly (b) try to understand the other...