Posted in Community :
Implementing Balance Scorecard for performance management
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Activity:
Question posted: 04 21 2008 02:35:18 +0000,
1 answers, 37 views, last activity
07 06 2010 20:18:08 +0000
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Top Answer :
Rating : +1
Actually a consumer perspective deals with aspect of value-propositions
or value creaion @ the customer's end. What you have to do in the other
perspectives, Financial,Internal Process and Employee, to create that
value.
For
eg. A customer value is created by a highly efficient after-sales
suppport. So to have that, you can have a contact center, which will in
turn require exquisite employee communication skills. Likewise,you can
chart what you need to give to the customer.
by
Rohit Khanna, Project Leader/Managing Consultant, Accenture
| 04 21 2008 02:35:37 +0000
Found the question
"can u please explanin what is consumer perspective in balance score card."
interesting?
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