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Activity:
Question posted: 02 23 2010 17:09:56 +0000,
0 answers, 81 views, last activity
07 06 2010 20:18:08 +0000
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TQM helps maintaining a good overall quality. quality circles are a very important part of TQM.Quality circles are basically volunteer moments in any organization, here employees are self motivated to form circles. I conducted a survey in a public sector and its showing poor quality circles involvement. and as per employee perception, they feel that there is NO top management support for maintaining this quality circles. no rewards or recognitions are done to motivate people, some are feared of updating of TQM day 2 day may lead to feared employee(that they may be demoted) and they may also be demotivated. And Top management is not much bothered about quality issues rather they worry about targets to be set. and the people who are involved in these activities tell that Its NOT POSSIBLE TO MAINTAIN A QUALITY CIRCLE IN A PUBLIC SECTOR. and even its not practically possible to ask employees 2 stay back after working hours and discuss about the quality issues, but previously it was a great success and now QCs are not at all meeting. when a small discussion can help the organization earn profit in crores why do the hesitate to allocate fund in lakhs??
**HOW TO IMPROVE THE MAINTENANCE OF QUALITY CIRCLES ???
please suggest me some ideas
- how 2 motivate employees to form QCs
- How top management can contribute and help maintaining the circles
- How to change their attitude towards maintaining TQM
- being a public sector investment may be a problem so any other non monetary suggestions?
- any other ideas???? please help:)
thanks and regards
Swathi S
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