Retail & Supply Chain Professionals |
Business Process Management |
Supply Chain Management in FMCG |
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Activity:
Question posted: 04 11 2009 07:15:01 +0000,
5 answers, 206 views, last activity
07 06 2010 20:18:08 +0000
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How does one test retail business domin knowledge of an IT person? Is it just by asking a few questions for which a standard replies are available? or is it by some kind of a discussions on a case studies?
What is the standard procedure and what works?
Wow, if the candidate is still alive after the above barrage, here are some questions / pointers regarding the nuts and bolts technicalities of daily issues:
Integrating POS data with backend data - data communication (collection from various stores), sync and posting - XML, XI (if SAP is being used)
Master file maintenance - MDM - esp for discontinued sku / vendors / promos
Multiple MRPs / batches / expiry of same aku
sku coding for manufacturer or retailer combo promotion; or where manufacturer has changed quantity /prices for a brief time period (or for one lot) and has continued the previous bar code
Happy hours pricing strategy & implementation; or special offers for loyalty rewards
Drop shipment process from manufacturer / supplier
Data Archiving (esp if SAP is used)
etc. etc.
Hope this helps
IT Systems:
POS Data
REplishment plan
Allocation Plan
Inventory Plan
Financial Plan
Sales Plan
DRP
MRP
MPS
Integration - ETL, Staging, Loading & BI Apps
Forecast Plan
Transportation & Distribution
Procurement
Vendor Mgt
Domain standpoint
What is retailing?
A
retailer’s role in a distribution channel
Functions
performed by retailers
Economic Significance of Retailing
Retail
Sales
Employment
The
Top 25 Global Retailers & also in India
Structure
of Retailing and Distribution channels around the world and in India
Opportunities in Retailing
Management
Opportunities
Entrepreneurial
Opportunities
The Retail Management Decision Process
Understanding
the world of retailing
Developing
the retail strategy
Implementing
the retail strategy
Types of Retailers
Trends in Retail Industry
Growing
Diversity of Retail Format
Increasing
Industry Concentration
Globalization
Retail Characteristics
Price
–Cost Trade – Off
Type
of Merchandise
Variety
and Assortment
Customer
Services
Cost
of Offering, Breadth and Depth of Merchandise and Services
Food Retailers
Conventional
Supermarket
Big
Box Food Retailers
Convenience
Stores
Issues
in Food Retailing
General Merchandise Retailers
Discount
Stores
Specialty
Stores
Category
Stores
Department
Stores
Drugstores
Off-Price
Retailers
Value
Retailers
Non-store Retail Format
Electronic
Retailing
Catalog and Direct Mail Retailing
Direct
Selling
Television
Home Shopping
Vending
Machine Retailing
Services Retailing
Differences
between Services and Merchandise Retailers
Types of Ownership
Independent,
Single Store Establishments
Corporate
Retail Chains
Franchising
Multichannel Retailing
Retail Channels for Interfacing with Customers
Store
Channel
Catalog Channel
Electronic Retailing Issues
Benefits
Offered by Electronic channel
Will
Sales continue to grow?
What
type of Merchandise will be sold effectively through e-format?
Will
Offering an electronic channel leads to more price competition?
Which
channel is most profitable?
Why
did so many electronic retailer fail?
Will
Manufacturer use the electronic channel to sell the product?
The Evolution toward multichannel Retailing
Reasons
for becoming a multichannel retailer
Issues
in Multichannel Retailing
Shopping in the Future
Shopping
Experience
Supporting
the Shopping Experience
Customer Buying Behaviour
Types of Buying Decisions
Extended
Problem Solving
Limited
Problem Solving
Habitual
Decision Making
The Buying Process
Need
Recognition
Information
Search
Evaluation
of Alternatives
Purchasing
the Merchandise
Post-purchase
Evaluation
Social Factors Influencing Buying Decisions
Family
Reference
Groups
Culture
Market Segmentation
Criteria
for Evaluating Market Segment
Approaches
for Segmenting Market
Composite
Segmentation Approaches
Retailing
Strategy
Retail market strategy
What is the Retail Strategy?
Definition
Target Market and Retail Format
Building a Sustainable Competitive Advantage
Customer
Loyalty
Location
Human
Resource Management
Distribution
and Information System
Unique
Merchandise
Vendor
Relations
Customer
Service
Multiple
Sources of Advantage
Growth Strategies
Market
Penetration
Market
Expansion
Retail
Format Development
Diversification
Strategic
Opportunities and Competitive Advantage
Global Growth Opportunities
Who
is Successful and Who isn’t
Key
to Success
Entry
Strategies
The Strategic Retail Planning Process
Step
1- Define the Business Mission
Step
2- Conduct a Solution Audit
Step
3- Identify Strategic Opportunities
Step
4- Evaluate Strategic Opportunities
Step
5- Establish Specific Objectives and Allocate Resources
Step
6- Develop a Retail Mix to Implement Strategy
Financial strategy
The Strategic Profit Model -Overview
The Profit Path
Net
Sales
Gross
Margin
Expenses
Net
Profit
The Turnover Path
Current
Assets
Accounts
Receivable
Merchandise
Inventory
Cash
and Other Current Assets
Fixed
Assets
Assets
Turnover
Liabilities
and Owner’s Equity
The Strategic Profit Model
Return
on Assets
Setting Performance Objectives
Top
Down versus Bottom Up Process
Accountability
Performance
Measures
Retail Location
Shopping Centers
Strip
Shopping Centers
Shopping
Malls
City or Town Locations
Central
Business Districts
Redevelopment
Efforts in City and Town Locations
Freestanding Sites
Other Retail Location Opportunities
Location and Retail Strategy
Department
Stores
Specialty
Apparel Stores
Category
Specialists
Grocery
Stores
Optical
Boutique
Site Selection
Factors Affecting the Demand for a Region or Trade Area
Economics
of Scale versus Cannibalization
Demographic
and Lifestyle Characteristics
Business
Climate
Competition
Span
of Managerial Control
Global
Location Issues
Factors Affecting the Attractiveness of a Site
Accessibility
Location
Advantages within a Center
Estimating Demand for a New Location
Trade
Area
Sources
of Information
Methods
Of Estimating Demand
Human Resource Management
Gaining Competitive Advantage through Human Resource Management
Objectives
Triad
Special
HR Condition Facing Retailers
Designing Organizational Structure
Retail Organisation Structure
Retail Organization Design Issues
Motivating Retail Employees
Building Employee Commitment
Trends in Retail HR
Information system and Supply Chain Management
Strategic Advantages Gained through Supply Chain Management
The Flow of Information
The physical flow of Merchandise - Logistics
Customer Relationship Management
The CRM process
Collecting Customer Data
Analyzing Customer Data and Identifying Target Customers
Developing CRM process
Implementing CRM program
Merchandise
Management
Planning Merchandise Assortments
Organizing the Buying Process by Categories
Setting Objectives for the Merchandise Plan
Sales Forecasting
The Assortment Planning Process
The Assortment Plan
Buying Systems
Merchandise Budget Plan
Open to Buy
Allocating Merchandise to Stores
Analyzing Merchandise Performance
Buying Merchandise
Branding Strategies
International Sourcing Decisions
Connecting with Vendors
Negotiating with Vendors
Establishing and Maintaining Strategic Relationship with Vendor
Pricing
Pricing Strategies
Approaches for Setting Prices
Price Adjustments
Using Price to Stimulate Retail Sales
Retail Communication Mix
Using Communication Program to Develop Brands and Build Customer
Loyalty
Methods of Communicating with Customers
Planning the Retail Communication Process

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