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Industry : Technology Consulting
Functional Area : Business Processes
Activity: Question posted: 04 11 2009 07:15:01 +0000, 5 answers, 206 views, last activity 07 06 2010 20:18:08 +0000
 
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How does one test retail business domin knowledge of an IT person? Is it just by asking a few questions for which a standard replies are available? or is it by some kind of a discussions on a case studies?

What is the standard procedure and what works?

 
 Top Answer :
Rating : +3 

Wow, if the candidate is still alive after the above barrage, here are some questions / pointers regarding the nuts and bolts technicalities of daily issues:

Integrating POS data with backend data - data communication (collection from various stores), sync and posting - XML, XI (if SAP is being used)

Master file maintenance - MDM - esp for discontinued sku / vendors / promos

Multiple MRPs / batches / expiry of same aku

sku coding for manufacturer or retailer combo promotion; or where manufacturer has changed quantity /prices for a brief time period (or for one lot) and has continued the previous bar code

Happy hours pricing strategy & implementation; or special offers for loyalty rewards

Drop shipment process from manufacturer / supplier

Data Archiving (esp if SAP is used)

etc. etc.

Hope this helps



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by   Ajay Wadhwa, CTO/CIO, PCCPL  | 04 14 2009 06:37:58 +0000
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Rating : +1 

Hi Guys

Again to test one's knowledge in Retail, it depends on the following factor:

Exp

Hiring for what position -Techanical/Functional/Operational/Quality/Strategy/P&L/M&A/Joint Venture based on that we need refine the above list...

  Answered by     Sunil Dogra, Unit Head, CARLTON LONDON  | 04 14 2009 06:27:44 +0000
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Rating : +2 

This is realy respective I also agree with Mr Mihir Answer any retailers or Retail company will Implement the above strategy Plans nothing will stop to be a Successfull Retail co.

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Not Rated

Mihir,

Thanks a ton. This is the best and most comprehensive response so far I have received. Great. I am amazed at your attention to detail.

Regards

Raghu

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Rating : +2 

IT Systems:

POS Data

REplishment plan

Allocation Plan

Inventory Plan

Financial Plan

Sales Plan

DRP

MRP

MPS

Integration - ETL, Staging, Loading & BI Apps

Forecast Plan

Transportation & Distribution

Procurement

Vendor Mgt

 

Domain standpoint

What is retailing?

A retailer’s role in a distribution channel

Functions performed by retailers

Economic Significance of Retailing

Retail Sales

Employment

The Top 25 Global Retailers & also in India

Structure of Retailing and Distribution channels around the world and in India

Opportunities in Retailing

Management Opportunities

Entrepreneurial Opportunities

The Retail Management Decision Process

Understanding the world of retailing

Developing the retail strategy

Implementing the retail strategy

Types of Retailers

Trends in Retail Industry

Growing Diversity of Retail Format

Increasing Industry Concentration

Globalization

Retail Characteristics

Price –Cost Trade – Off

Type of Merchandise

Variety and Assortment

Customer Services

Cost of Offering, Breadth and Depth of Merchandise and Services

Food Retailers

Conventional Supermarket

Big Box Food Retailers

Convenience Stores

Issues in Food Retailing

General Merchandise Retailers

Discount Stores

Specialty Stores

Category Stores

Department Stores

Drugstores

Off-Price Retailers

Value Retailers

Non-store Retail Format

Electronic Retailing

Catalog and Direct Mail Retailing

Direct Selling

Television Home Shopping

Vending Machine Retailing

Services Retailing

Differences between Services and Merchandise Retailers

Types of Ownership

Independent, Single Store Establishments

Corporate Retail Chains

Franchising

Multichannel Retailing

Retail Channels for Interfacing with Customers

Store Channel

Catalog Channel

Electronic Retailing Issues

Benefits Offered by Electronic channel

Will Sales continue to grow?

What type of Merchandise will be sold effectively through e-format?

Will Offering an electronic channel leads to more price competition?

Which channel is most profitable?

Why did so many electronic retailer fail?

Will Manufacturer use the electronic channel to sell the product?

The Evolution toward multichannel Retailing

Reasons for becoming a multichannel retailer

Issues in Multichannel Retailing

Shopping in the Future

Shopping Experience

Supporting the Shopping Experience

Customer Buying Behaviour

Types of Buying Decisions

Extended Problem Solving

Limited Problem Solving

Habitual Decision Making

The Buying Process

Need Recognition

Information Search

Evaluation of Alternatives

Purchasing the Merchandise

Post-purchase Evaluation

Social Factors Influencing Buying Decisions

Family

Reference Groups

Culture

Market Segmentation

Criteria for Evaluating Market Segment

Approaches for Segmenting Market

Composite Segmentation Approaches

 


Retailing Strategy

Retail market strategy

What is the Retail Strategy?

Definition

Target Market and Retail Format

Building a Sustainable Competitive Advantage

Customer Loyalty

Location

Human Resource Management

Distribution and Information System

Unique Merchandise

Vendor Relations

Customer Service

Multiple Sources of Advantage

Growth Strategies

Market Penetration

Market Expansion

Retail Format Development

Diversification

Strategic Opportunities and Competitive Advantage

Global Growth Opportunities

Who is Successful and Who isn’t

Key to Success

Entry Strategies

The Strategic Retail Planning Process

Step 1- Define the Business Mission

Step 2- Conduct a Solution Audit

Step 3- Identify Strategic Opportunities

Step 4- Evaluate Strategic Opportunities

Step 5- Establish Specific Objectives and Allocate Resources

Step 6- Develop a Retail Mix to Implement Strategy

Financial strategy

The Strategic Profit Model -Overview

The Profit Path

Net Sales

Gross Margin

Expenses

Net Profit

The Turnover Path

Current Assets

Accounts Receivable

Merchandise Inventory

Cash and Other Current Assets

Fixed Assets

Assets Turnover

Liabilities and Owner’s Equity

The Strategic Profit Model

Return on Assets

Setting Performance Objectives

Top Down versus Bottom Up Process

Accountability

Performance Measures

Retail Location

Shopping Centers

Strip Shopping Centers

Shopping Malls

City or Town Locations

Central Business Districts

Redevelopment Efforts in City and Town Locations

Freestanding Sites

Other Retail Location Opportunities

Location and Retail Strategy

Department Stores

Specialty Apparel Stores

Category Specialists

Grocery Stores

Optical Boutique

Site Selection

Factors Affecting the Demand for a Region or Trade Area

Economics of Scale versus Cannibalization

Demographic and Lifestyle Characteristics

Business Climate

Competition

Span of Managerial Control

Global Location Issues

Factors Affecting the Attractiveness of a Site

Accessibility

Location Advantages within a Center

Estimating Demand for a New Location

Trade Area

Sources of Information

Methods Of Estimating Demand

Human Resource Management

Gaining Competitive Advantage through Human Resource Management

Objectives

Triad

Special HR Condition Facing Retailers

Designing Organizational Structure

Retail Organisation Structure

Retail Organization Design Issues

Motivating Retail Employees

Building Employee Commitment

Trends in Retail HR

Information system and Supply Chain Management

Strategic Advantages Gained through Supply Chain Management

The Flow of Information

The physical flow of Merchandise - Logistics

Customer Relationship Management

The CRM process

Collecting Customer Data

Analyzing Customer Data and Identifying Target Customers

Developing CRM process

Implementing CRM program

 


Merchandise Management

Planning Merchandise Assortments

Organizing the Buying Process by Categories

Setting Objectives for the Merchandise Plan

Sales Forecasting

The Assortment Planning Process

The Assortment Plan

Buying Systems

Merchandise Budget Plan

Open to Buy

Allocating Merchandise to Stores

Analyzing Merchandise Performance

Buying Merchandise

Branding Strategies

International Sourcing Decisions

Connecting with Vendors

Negotiating with Vendors

Establishing and Maintaining Strategic Relationship with Vendor

Pricing

Pricing Strategies

Approaches for Setting Prices

Price Adjustments

Using Price to Stimulate Retail Sales

Retail Communication Mix

Using Communication Program to Develop Brands and Build Customer Loyalty

Methods of Communicating with Customers

Planning the Retail Communication Process

 

 
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