Build your professional network on facebook via our app Go to app
Associated with other topics :
Posted in Community :

Oracle CRM

Asked by : Ashish Kumar Mishra, Business Analyst, SAP
Industry : IT Products
Functional Area : Application Software
Keywords : CRM ROI
Activity: Question posted: 05 22 2008 22:22:47 +0000, 1 answers, 492 views, last activity 07 06 2010 20:18:08 +0000

What was your experience with using a CRM program with your customers? Did the return on investment pay for the program plus increase overall growth?

1 Answers for "ROI on CRM"
  Answered by     Radhakrishna Marar, Business Analyst, Oracle  | 05 22 2008 22:30:25 +0000
[ Delete ]
[ Edit ]
Not Rated

ROI depends on the reasons for the CRM implementation. Most organizations I have come across are doing this primarily for automating their internal processes, rather than being more customer focussed, no matter what vendors like Oracle or SAP alk about the 360 degree view of the customer, etc.  not sure if this answers your qn, but jus wanted to share

Answer "ROI on CRM"
Post Your Resume Now !
  • Create a confidential Career Profile and Resume/C.V. online
  • Get advice for planning their career and for marketing of experience and skills
  • Maximize awareness of and access to the best career opportunities
Viewers also viewed
Infosys and TCS are among the top 100 global outsourcing companies and these two leading Indian...
2 referals 74 arguments, 30565 views
0 referals 3 answers, 253 views
0 referals 2 answers, 168 views
Unanswered Questions (3825)
09672747263 World famous astrologer all india NO.1 TANTRIK BABA JI (diamond gold medlist) all...
0 referals 0 answers, 0 views
Services involving professional packers and also movers businesses have a major acceptance amid...
0 referals 0 answers, 0 views
Relocating household from one town to another specifically with many objects and home effects is...
0 referals 0 answers, 0 views
More From Author
agree with Mr. Aditya's comment here, one should reflect why it happened in the first place and then rectify it, just by saying sorry the problem will not be solved, then it would become a habit of saying sorry and doing nothing.
well, its really nice to hear that INdian students are coming up a Rs.500 laptop... but how fast will it be and what all functions can it do is still a question mark ?? How that can be used in schools for eduction and all ...Lets wait and...
i agree with the change in the middle managers role but there will be more sharper distinction between Project and Program managmen t, as many global organizations have managed programs with the same methods used to manage projects, with predictably...