Solutions For Business Performance & Productivity Management

Dear Philip- The performance of a store includes a number of factors ranging from- location, format, range, availability etc. etc. (we have 14 main factors). Each of these factors have multiple dependent sub-factors, like availability could be measured by OTIFOS, which would then depend on correct forecasting and ordering, current stock position, and vendor fill-rate. Forecasting could depend on seasonality, promotions, begining of month filling cycle or mid week top up plans etc. etc. The above would give you a flavour of how we set up our performance measurement system and dashboard reporting. Other than the above - there is the customer service component and 'share of mind' measurement that are a bit harder to quantify. Since you also are in the Logistics domain, you could (should?) integrate the supply chain and logistics. Hope this helps in setting up your performance management system.

Thanks Radhakrishna, you have been most helpful. I will stay in contact with you. Going back to Australia 30th March. After 2yrs in Malaysia.

Regards

Phillip

Thank you Radhakrishna, well all the above will certainly improve retail performance. How do you integrate a platform?.. CRM or someting is it?.

I can do project management and also have some retail management skills, but not that good so far?.Any help from you would be truly grateful.

Thanks.

To improve the performance of a retail store a company should provide an integrated platform for retail performance management.

• Align their corporate and store operations around critical revenue and profitability targets; and quickly adjust plans and resource allocations to achieve profitable growth.
• Identify, report on, and analyze trends to respond to consumer buying needs and behavior.
• Gain visibility into key metrics across the chain: sales, labor, inventory, and promotions.
• Monitor turnover and employee productivity.
• Increase cost savings by comparing and benchmarking performance across stores, channels, regions, and divisions.
• Optimize merchandise levels, minimize out-of-stocks, and manage inventory costs.

by following the above mentioned things, performance and productivity of a retail store will definitely increase.

Well said Yallapragada, our staff has all the above, but we all can improve to make the very best of the company. I am looking to further enhance my business in every which way I can. Thanks for your comments.

bussiness performance its depending on our attitude, first we need desire to work, and good attitude and commitment, responsibility, when we have this thinking we atomaticaly we make something in the bussiness, so change attitude do hard work............keep smily.