What are the top ten softskill programmes happens in the coporates

Communication, leadership, Motivation, negotiating skills, Effective emailing, Good Presentation, team building, communication, communication & Communication ..... In that order.  

Hi Gargi,

Every corporate has different cultures and that depends purely on the nature of business. E.g. Hospitality means a huge training program honing soft skills. All customer oriented businesses today (ideally) must hon soft skills of their sales force, customer service execs as a compulsion.

The 10 soft skills practiced generally are;

1. Team Building: A process where members of a team learn to communicate in tandem with the other, hon skills when making calls together, supplement each other in achieving goals etc.

2. Ability to teach. This is a process where members are taught to impart the attributes, missions to all concerned and show the way forward.

3. Leadership. A process where members are taught to lead by example. To demonstrate the skill set that is essential in analysing a situation and coming out a winner. It also hons the skill of guiding team members to achieve goals and set ambitions for themselves. "Raise the Bar".

4. Negotiation. This is a skill set that most people must posses. This helps to get you the desired result that would get you marks during your appraisals, successfully bag that order that needs to be to achieve that BIG target set. This is one of the most taught / sought after skill in todays compettitive market conditions.

5. Service. This is indeed a tedious one. It hons your skills of being a patient listener. It also helps you during irritable situations to keep your calm and help a customer to rectify the reason for the irritation. Also one of the most required skills in toadys worls.

6. Motivation. At the time of crisis, at the time of progress this particular skill is useful when the morale is down, when the team has done it and you want to 'raise the bar' and do more... Today when recession is the buzz word this is one very helpful skill to have in your armoury.

7. Culture adaptations. In todays work environment (Call centres, IT offices etc) there is often a mix of people from all walks of life. this skill teaches the team members to respect the other despite their 'cultural' differences, introduces basic camaraderie and induces a sense of belonging. Very useful indeed.

8. Decision making. This is a very technical skill. Sometimes you may find yourself facing a logistic issue, sales and service issue, service issue and because you are the face for the customer you need to take 'that' most important decision which will not only satisfy but also protect the values that you stand for!! This is indeed a skill for todays market condition. In fact it helps for the brand custodian to connect emotionally before he can make the customer happy.

9. Problem solving. Just like service but maybe more technical oriented. In our world of gadgetry, this is one skill that can help retain customers without using a falsetto  or using temporary amendments.

10. Manners. this is one skill for hospitality and similar industries. This is a skill that makes you stand for all the values that you are supposed to; communicate the language that you have to and display the attributes that need to be to build the trust and connect with you.

That is my take. I hope I have been able to do justice Gargi. Correct me or suggest if I am wrong in any of the above!!

Thanks. I enjoyed this completely!!

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