| Topic : Implementing ITIL |
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IT Sales and Business Development |
Business Analysts In IT |
IT Infrastructure- Network Security Solutions |
3 more ...
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Activity:
Question posted: 06 11 2008 22:42:11 +0000,
4 answers, 258 views, last activity
07 06 2010 20:18:08 +0000
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ITIL is quite viable. Initially the cost might seem to be very high but it has got it's very strong advantages:
1) Best practices in IT service management documented (Based on real life experiences)
2) Strong emphasis on the Process Life Cycle
3) ITIL provides a guideline to practice and you can subsequently build it around an ISO standard (Base being ISO 9001:2000 and Certification being ISO 20000).
4) Strong acceptability of ITIL Compliant processes by the Industry in general.
Actually if you go through ITIL, they are pure common sense guidelines for IT management. There are few modules which are time and cost consuming and it is a Top Management decision to what extent the CMDB has to be populated to offer; a basic or a comprehensive solution. End of the day, it has to benefit the customer, improve your operational efficiency and has to enhance the revenue realization of the IM Service being offered.
I have been personally involved in implementing these processes in my previous organizations and ITIL/ BS 15000 have really provided lot of organizational benefit in reducing the overall cost of operations.
Implementing ITIL based IMS to the level of maturity to reach ISO 20000 complaince & practice it faithfully, needs ITSM Process Matuirty for the Organization, including, ways to correctly track inventories.
The effort, involvement, consensus and tool costs are undoubtedly high but the benefits of improving the Quality of Service, and, better SLA compliance provides a direct ROI.
I think you are not clear about the Questions?
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good one ! keep it up !!big round of applause! |
yes basic guidlines there are 8 Unix cluster server, 10 wintel serever,3 wan links, 2 network switches, one firewaLL, THIS IS SUPPORTING 600 USERS AT DIFFERENT LOCATIONS. CALCULATED 10 MANPOWER. WANT SOME WRITEUP ON cONFIGURATION MANAGEMENT FRAMEWORK... |