Asked by : Hardik Patel, Team Lead (Staffing and Recruitment), Rishabh Softwares Pvt. Ltd. / Rishi Infotech Pvt. Ltd
Industry : ITES / BPO / Customer Service
Functional Area : India
Activity: Question posted: 07 14 2008 11:17:15 +0000, 6 answers, 718 views, last activity 07 06 2010 20:18:08 +0000
What do you think in this competitive environment where does we stand? What is the future of Outsourcing Business in INDIA??? What are the threats from China, Singapore, Thailand and other countries???
You can read the articel on this topc from Frost & Sullivan.
From my experience I can say that there are two fields of services that you might be talking about.
1) Software services: Software services is not at all related to English and this field is dependent on technical expertise--By the time a country starts speaking English--India would reach unstoppable heights powered by experience and expertise and understanding of business process and business needs.
2) Lets come to non technical or voice based ITES field: No reason to worry for current employees of this field--By the time others will learn English--BPO industry will go through several transformations and value addition. And there is no reason to think that
3)Once upon a time Indian youths used to think about agriculture and plough in the paddy fields and they used to get scared by the thoughts of industrialization and used to get agitated by the thoughts of losing their lands---But now is a time where youths talk about IT, BPO, Manufacturing, Space and all---So this is called a smooth transition---and India will aim for better services in future and will happily outsource India’s legacy to countries like Thailand, China and so on.
Believe One thing: Followers will always imitate the front runners and the front runners or the leaders will always navigate the path to followers.
India has an advantage over Thailand and China due to the number of
English speakers. They have an advantage over Singapore in the wages
that workers are willing to accept.
Jobs will continually be outsourced to any country that can provide English speaking workforces that will work for less.
If China or Thailand begins training their workforce to speak english, India is in trouble.
I saw an interesting documentary about Indian workers who worked in
outsourced jobs and a lot of the workers assumed that they were
replacing american workers because they were better computer
programmers or employees. that's not it at all. It only comes down to
the cost. If they could train a monkey to do the minimum amount of work
to get by, they would hire them for a bunch of bananas.