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Pleasing the Indian Consumer
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Question posted: 06 02 2008 22:45:00 +0000,
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07 06 2010 20:18:08 +0000
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Customer Satisfaction is Psychological in nature. Are you retaining customers? Are you gaining new customers? These would be 2 imporatant factors in determining Customer Satisfaction. The rate at which you are gaining new customers and retaining current customers are a barometer for the job you are doing. Also, are customers giving you feed back whether positive or negative.
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"What is the industry standard for measuring customer satisfaction? Is there a set target?"
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