| Topic : Handling difficult Clients |
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Activity:
Question posted: 07 15 2010 06:51:16 +0000,
8 answers, 338 views, last activity
06 15 2011 18:09:55 +0000
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If the clients are extra-ordinarily clear about their own requirements, why do they need you? They can as well break the work in portions and get the desired outcome at a cost-effective way. Sustenance of your business interests would be at stake if the clients are over-smart, allow them to be confused in order for you to thrive! The current trend is "make a mountain out of mole"! Every corporate, whether small or big, is doing this! Very wrong trend to operate one's business - money alone is not everything!
business is all about confusing people to get your profit............
Mr Alex Methew have given all the possible and I can say only way to deal with such type of client. Nothing more than that. Thanks, Mr Alex. I fully agree.
Firstly, give him the time to speak or let him say what he/she wants. If the client is describing unnecessary things, take him towards the purposeful talking so that you can make clear what they are looking for & then try to solve the problem accordingly.
Just ask them are you really looking service from our side or not ? If not then we don't have any time to waste for silly requirements. If they will be really interested then next time they will be really sure about what is their exact requirements !!!!Think hut ke....
1. Help the client to be relaxed in Body and help to stop complaining of confusion.
2. A complaining heart has no peace, so assist to sort out Emotional turmoils if any. Create a TRUST ALLIANCE with your client. The fact that you are there with him/her in the confusions makes a difference.
3. Offer Spiritual solace to be at peace about the present situation and be thankful within. Inner peace is the Key!.
4. Encourage the client to Identify THE pressing requirement of the moment and then to the next.
5. Work with the client to select positively knowledgable back-ups from his/her circle of influence. Help to LOOK and see the not so obvious resources around the client.
6. Then encourage to mobilize support from all possible sources with confidence. (You are with him/her)
7. Synergize and step on the gas with positive HOPE and Trust. Be supportive all through.
Thanx Alex, this is a useful response :)
You will have to understand various requirements of your client andhave to explain carefully in such a way that he or she understands them. There after they will co-operate and you can do your work.
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Nice story with a great message....!! thanx for sharing,, :) |
Nice story with a great message....!! thanx for sharing,, :) |